Social Housing Standards

Baroness Hayman of Ullock Excerpts
Wednesday 16th November 2022

(1 year, 6 months ago)

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Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I thank the Minister for repeating the Statement from the other place. I am sure we all agree with Secretary of State Michael Gove that Awaab Ishak’s death, after months of living in a mouldy home, is an unacceptable tragedy, so we support the Government in bringing forward legislation to ensure that housing associations responsible for social housing are held to account. Yet I also draw attention to the Housing Ombudsman, who has recently drawn attention to “a dramatic increase” in cases of damp and mould. Last month, it issued a special report on Clarion Housing in which it says:

“The landlord’s approach was often inconsistent, which seriously impacted residents. It did not have a sufficiently robust and detailed policy in place, and the policy aims that it did have were not met in practice.”


It says that recurring themes included

“a failure to accurately diagnose the cause of damp within a reasonable timeframe, poor communication with residents, and failures to update residents on inspection findings and the actions to be taken.”

So, sadly, this case is not an isolated one. This attitude by housing associations is clearly unacceptable and must be tackled urgently.

I have a number of questions for the Minister on these issues. New regulation is clearly important and welcome, but there is also a funding crisis for local authorities, which need to invest in their social housing stock, and this will be a roadblock to improvement if not addressed. What are the Government doing to support investment in social housing, and the monitoring of standards and enforcement? Every year, £38 million is spent on treating damp and mouldy homes. With energy bills shooting up, this winter will likely lead to a further spike in mould problems. Damp is also more likely in homes that are excessively cold and more expensive to heat. Will the Minister confirm what steps the Government are taking to retrofit and insulate older social housing stock? Will she commit to sufficient new resources being allocated to the regulator to allow it to effectively perform its inspection role and any new duties that will arise from the Social Housing (Regulation) Bill?

While this Statement mainly focuses on social housing, there are equivalent concerns about private rented properties. One in four private renters is living in fuel poverty. Generation Rent research has found that, for every three serious hazards that councils identify in private rented homes, local government inspectors issue just one formal enforcement notice. The majority of tenants are simply not being protected.

The Government have said they will apply the decent homes standard to the private rented sector, which we strongly support. The consultation on this closed on 14 October, so can the Minister tell your Lordships when the results of the consultation will be published and when we are likely to see the long-promised renters reform Bill? Will she confirm that the Government will commit to the abolition of Section 21 to give tenants greater confidence to complain about unsafe conditions, to ensure minimum standards and landlord registration so that landlords are truly accountable for the properties they let out, and to give stronger powers to councils to take action against landlords who break the law?

When a local authority has a selective licensing scheme, it is more proactive in enforcement. However, it concerns us that the Government seem to be taking a very cautious approach to these schemes. Can the Minister explain why, when they clearly seem to be having a positive impact on standards?

Finally, I draw attention to the Statement’s very welcome recognition of the serious matter regarding the way in which the housing association behaved towards the family. As the Statement says, their lawyer said that racism and cultural prejudice played a role in their treatment and the handling of their complaints, which is clearly disgraceful. Recent government statistics show that white British households were less likely to live in damp conditions than other ethnic groups: while the figure for white British households is 3%, mixed white and black Caribbean is 13%, Bangladeshi is 10%, black African 9% and Pakistani 8%. I am sure the Minister recognises that this is a serious matter. Does she agree that this is a clear problem of inequality that must be addressed and that these complaints about racism must be thoroughly investigated?

We are pleased that the Government refer to support for this. It is the response we need, but we also need action. We expect the Government to stick to their promise that they will act immediately.

Lord Stoneham of Droxford Portrait Lord Stoneham of Droxford (LD)
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I too thank the Minister for repeating the Statement. I am standing in for my noble friend Lady Pinnock, who cannot be here tonight; I have 15 years of experience in chairing a housing association, so I hope that I can contribute some constructive points.

This Statement follows a personal tragedy for the Ishak family in Rochdale. We should convey our sympathy and support for them, but the best thing we can do is reduce the possibility of this happening again. However, in my experience, social housing is not easy or straightforward, but complex. Some of the housing stock is far from up to standard, some tenants have very complex social needs and investment in this sector is switched on and off with each change of government, which also has further implications. The regulation regime and regulators also change frequently—three times during my 15 years—which means a loss of experience and knowledge of housing associations and a weaker regulator as a result.

Sadly, one of the problems is that too many tenants in social housing feel a lack of respect. They are demoralised. Anyone who has canvassed such housing knows that one of the biggest problems is getting them to vote, with the consequence that they do not get the all-round, cross-party political attention that they should.

I will make three points relevant to this case. First, maintenance is always a variable expenditure, depending on the state of finances of housing associations. It is easily switched off and the consequences follow much later. This is why, in looking at the funding of social housing, the Government need to look at not just new development and building, which is already inadequate, but at what is being invested in improving and maintaining the stock. I always had to fight in the housing associations that I chaired; investing in development is attractive but the stock is the most important thing, because the tenants are often paying for the new developments through their rents and therefore they need improvements too. That must always be respected by housing associations and the Government.

Complacency culture is a problem. There are some fantastic people working in the housing sector, to whom we should give respect, but there are a minority of housing associations and managers who are inadequate. It is too easy for the bad associations to run themselves for the convenience of staff and not tenants. In every housing association I have been involved in, whether you like it or not, you have to fight to make people think that it is simply not good enough to say, “This is good enough for them.” You need higher standards than that. Tenants need to be at the forefront and have respect.

Finally, we always need to learn from mistakes and seek to improve, but there is a danger with blame culture. It is very easily politically to say, as the Statement does,

“The time for empty promises of improvement is over, and my department is now naming and shaming those who have been found by the regulator to have breached consumer standards”.


I agree that we should expose that, but we also need to be aware of the unintended consequences. If that stops an openness and a willingness of people to admit mistakes, we will have a worse situation.

It is important to ask why the Regulator of Social Housing, after two years of this case, is only now considering whether the Rochdale association is up to scratch. Where has it been? Did the housing association in Rochdale alert the regulator at an early stage that it had a severe problem, and what has it done over the past two years to address these issues? That seems pretty important. I accept that naming and shaming has a role, but not if it leads an organisation to cover up and disguise mistakes. I give the example of the airline industry: we would never be where we are in the airline industry if we spent all our time naming and shaming rather than trying to deal with mistakes and errors and improve the safety record.

So I would like to end with three questions to the Minister. First, is there enough social housing stock in the system to allow housing associations to move people where improvements are needed on the existing stock? I would identify that as almost certainly a major problem that needs addressing. Secondly, are the Government happy with the speed of the Social Housing Regulator in intervening in this case? Did it wait until the end of this case before it intervened? Surely it should have been involved at a much earlier stage, and somebody, if they were running a housing association, should have alerted the housing regulator to the problem. If the Manchester Evening News was involved, I cannot believe that it was not in contact with the regulator—so what has it been doing over the last few months such that we are now waiting for it to make its judgement?

Thirdly, will there be much more attention paid by the Government to improving our housing stock in all sectors, rented and owner occupation, to phase out outdated housing? Surely, we need to do this as part of the insulation programme, but it is fundamental to the problem that we are talking about today that not enough attention has been placed on improving existing housing stock.

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I absolutely agree with my noble friend. That is the culture change we need to embed in the sector and the Social Housing (Regulation) Bill is the catalyst for this. I know that professional qualifications are an issue, but the Government have made it very clear that they want the staff working in housing associations to have the right knowledge and skills, and particularly empathy with tenants. That applies in every sector. Training is necessary and will come. The regulator will certainly be looking at these issues as it moves forward to taking on responsibility for not just the financial issues within the sector but the consumer issues.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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The noble Baroness said that she would look through Hansard and write to us. Could she look at when we are likely to see the passage of the renters reform Bill? We have talked about the importance of private rented housing compared with social housing and the Bill is critical to making progress, so I would be grateful for a response on that.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I will. I am sorry; I forgot that. I will probably give an answer in the debate tomorrow.

Police and Crime Commissioner Elections (Amendment) Order 2022

Baroness Hayman of Ullock Excerpts
Tuesday 15th November 2022

(1 year, 6 months ago)

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Lord Storey Portrait Lord Storey (LD)
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My Lords, I will start with the police and crime commissioner SI. This is a sensible change to the legislation as it brings the legal requirements for so-called notional expenditure in line with the Elections Act 2022. Consistency of regulations across all public elections is important, hence our support for this change. However, notional expenditure is a perennial concern for election agents as it is not one over which they have direct responsibility but they are legally responsible for it.

The Electoral Commission guidance will be important in clarifying the rules on expenditure. Can the Minister explain how an election agent or a candidate can be responsible for notional expenditure by a third party which exceeds election spending limits when reported? I look forward to her reply.

I turn to assistance with voting for persons with disabilities. The Electoral Commission has been consulting with people with disabilities about their experience of trying to vote on the day. We have heard from my noble friend Lady Brinton about her experience. The changes proposed in the SI will go some way to making voting accessible for those with disabilities. That must be wholly positive.

The Explanatory Memorandum says:

“There is … no significant … impact on the public sector.”


Can the Minister explain what is meant by “assistive equipment”, which election officers will have to provide in every polling station? What will the cost of that equipment be? There are 188 polling stations in Kirklees, for example, so additional costs can soon mount up. Will the Government be compensating councils under the additional burdens agreement? Perhaps the Minister can tell us.

Can the Minister explain why adults who accompany people with disabilities are not expected to show their ID as an additional security check, rather than completing one of the forms drafted in the papers with this SI? As the Minister will know, the demand for voter ID at polling stations will lead many more to opt for postal voting. What improvements will be put in place to enable people with disabilities or with little English to use a postal vote according to the requirements of the Ballot Act 1872? I look forward to the Minister’s replies.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I start by thanking the Minister for her thorough introduction of these two instruments.

I will look first at the police and crime commissioner elections order. I know that it is out of scope of the SI, but my noble friend Lord Jones made an important point when he talked about how we really need to look at increasing participation in these elections. They have terribly low turnouts and that is not good for democracy.

As we have heard, the order relates to benefits in kind, referred to as “notional expenditure”, that are given to PCCs. In July 2018, the Supreme Court ruled that there is no requirement that these benefits must be authorised by the candidate or the election agent. That is why concerns arose, which we discussed at some length during the passage of what became the Elections Act: people were concerned that they could be liable for expenses without even being aware that they had been incurred.

We support that this is clarifying what happens now in law around notional expenditure and that this is being replicated for PCCs’ elections. We believe it was right to tidy up the law in relation to notional expenditure in the Elections Act and we supported that during the passage of the Act. But I remind the Minister that I tabled an amendment to the Bill which stated:

“The Secretary of State must publish new guidance to candidates on notional expenditure within the period of 12 months”.


Can the Minister reassure the House that there will be guidance to candidates and their agents on this matter?

I turn to the second instrument, on assistance with voting for persons with disabilities. Again, this implements changes made by the Elections Act 2022, which we discussed earlier this year. One of the things that we looked at in some detail was removing the specific requirement for polling stations to offer tactile voting devices and replacing it with a fairly vague duty for workers at polling stations to support voters with often a wide range of disabilities. It is also worth noting that the RNIB did not think that tactile voting devices were enough and that more needed to be done. So there is much in this to commend.

One thing that came across very strongly in our debates on the Elections Bill was that blind and partially sighted people experience a unique set of challenges when voting. Obviously, voting is fundamentally a visual exercise. Some noble Lords expressed concern about the way this might be implemented and resourced. The noble Baroness, Lady Brinton, clearly explained those concerns just now.

I say to the Minister that along with others, we will be keeping an interest in this to make sure that returning officers continue to make voting accessible for everybody, regardless of their disability and at every polling station. It might therefore be helpful if the Government could indicate that they too will be monitoring the issue to ensure that the changes being made proceed as intended. As the noble Baroness, Lady Brinton, said, a review in five years is a long way off when you have a fundamental change to how people with disabilities will be able to vote. At the end of the day, all we want here—I am sure the Government are in the same place—is for blind and partially sighted voters in particular to be able to exercise their democratic right confidently and independently.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank noble Lords on all sides of the House for their contributions. I will try to answer all the questions, but I may not give your Lordships a complete answer, so I will read Hansard tomorrow and make sure that, if any have not been answered, I will do so.

The noble Lord, Lord Jones, went slightly off the SIs, but I understand why. It has been almost 10 years since the PCCs were introduced in 2012, and it is always right that the Government take a step back and review the model and their role on a continual basis. The Government were clear in their 2019 manifesto that they would strengthen the accountability of elected PCCs and expand their role, and a two-part internal review into the role of PCCs was established by the then Home Secretary. This has provided an opportunity to look more closely at how the Government can strengthen that accountability but also the resilience, the legitimacy and the scrutiny of democratically elected PCCs, because we want to ensure that the record of those PCCs is more visible to the voting public. This comes to the noble Lord’s questions about why the people of this country are not really interested in this, and why the election numbers are down. If we can make PCCs more visible, I hope we can increase the public vote and drive up standards.

One of the other things that needs to be done is clarification for the public of the relationship between a chief constable and a PCC, because they need to know that in order to know who to go to, and then they have the right checks and balances. So the Home Office is doing work on this. I think that is probably enough on that.

The noble Lord asked a number of quite detailed questions about the breakdown of spending; I will write to him with the answers.

With regard to visiting Wales, that is a very kind invitation but I will leave it to my noble friend Lady Bloomfield, who I believe is going to Wales tomorrow. She goes regularly, and I am sure that she would love to meet some PCCs in Wales.

I move on to the noble Baroness, Lady Brinton. As she knows, it can be difficult to access polling stations, particularly in rural areas, but this of course is the responsibility of electoral officers. I do think they are getting better at it, and this Act and the changes that are being made, and the fact that the Electoral Commission now has to take more notice of what is being said and give more guidance to electoral officers about this, mean that things will change even more for the better.

In addition, particularly for those people who have sight difficulties, the work that the noble Lords, Lord Blunkett and Lord Holmes, have done through the Act to give different polling stations the flexibility to find the best way to enable blind and visually impaired people to vote in a proper way has been fantastic. They are not in their places, but I thank them for the work that they have done on that.

On training, I am sure that the commission will be helping local electoral officers with that. There is indeed a five-year review, which the Electoral Commission is required to undertake and to report the steps taken by returning officers. However, because this is not the way the commission works, I do not expect that it will wait for five years to do it. I am sure that it will keep a rolling view on it, because that is the way that it works, and it is important that that happens.

Social Housing (Regulation) Bill [HL]

Baroness Hayman of Ullock Excerpts
Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, I thank noble Lords on all Benches—noble friends behind me and noble Lords across the House—for their co-operation on this Bill. I view the Bill as essential to bringing much-needed and long-overdue change to the social housing sector—long overdue because it has been more than five years since the Grenfell Tower fire. I thank in particular all members of the Grenfell community, who have pushed so hard and contributed so much in shaping the Bill. I hope it will stand as part of the legacy of Grenfell and play its part in ensuring that such a tragedy never happens again.

It is my sincere hope and belief that the Bill will create a strong and proactive consumer regulation regime that will drive up standards in social housing and help tenants and the Regulator of Social Housing hold landlords to account.

However, it is important that the Government remain open to new ideas from Peers from across the House, and those within the industry. We listen to the points raised by Peers in this Chamber and during valuable meetings between debates. Consequently, we tabled two important amendments. The first gives the regulator powers to set standards for competence and conduct for staff working in social housing. This will ensure that staff have the knowledge, skills and experience to deliver a high-quality service for tenants. I am grateful for the contributions from the noble Baronesses, Lady Hayman of Ullock and Lady Wilcox of Newport. The second amendment imposes a duty on the regulator to publish and take reasonable steps to implement a plan for regular inspections. The regulator had previously committed to this but I am glad that we have enshrined it in legislation. This will give tenants confidence that landlords will be required to deliver on the standards imposed on them and be held accountable if they do not. Again, I should like to thank the noble Lord, Lord Best, for his determination to see this included in the Bill.

Turning now to the amendment on energy efficiency in the name of the noble Baroness, Lady Hayman, I recommit to the House that we will consult on energy efficiency in the sector within six months of the Bill becoming an Act. We continue to support the sector in becoming more energy efficient but remain firm in our belief that this amendment is not the right way to achieve this. However, I must respect the will of this House on this issue and I thank the noble Baroness for bringing what is clearly an important issue to the fore. I thank all Members from the Front Benches opposite and my noble friends here for their wisdom and commitment. Lastly, I thank my noble friend Lady Bloomfield of Hinton Waldrist for her support beside me since Committee, which has been invaluable.

I am sure noble Lords will also join me in thanking the Bill team for their engagement, in particular Patrick, Ed, Dan and Elena. I also thank Marcus from my private office and Ruhena, Josh, Matthew, Shayne, Ellen, Richard, Mette, Richenda, Will, Nici and Jim—I hope I have not missed anybody—who have all provided invaluable support to a very rookie Minister with her first Bill. I also extend my thanks to all the policy officials as well as the legal team, ably led by Clare, and to the parliamentary counsel, who worked tirelessly to get this Bill to where it is.

It is important to remember that we are only half way there with the Bill. I wish it a swift journey through the other place, and hope that Members there will debate and consider it in a thoughtful, passionate, detailed and courteous manner, as we have done here. I reassure noble Lords that I remain open to further meetings with them to discuss this important legislation and look forward to picking this up again in what I hope will be a very brief discussion following its passage through the other place. I beg to move.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, this is a really important Bill and I will briefly say some thank yous. I thank all noble Lords who took part to improve the Bill as it made its passage through this House. I thank, as the Minister did, Grenfell United, Shelter and the residents who suffered most from Grenfell and have worked so hard to bring this new legislation forward, alongside the Government. I thank my noble friend Lady Wilcox for her great support. I also support the Minister; this may have been her first Bill, but we have worked very constructively together and I thank her for her approach to the Bill, her approach to the House and for her time and that of her officials.

Baroness Pinnock Portrait Baroness Pinnock (LD)
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My Lords, I had better remind the House of my relevant local government interests, as set out in the register. Throughout the Bill, we have supported its purpose. We have simply worked hard to try to make what we believed were essential improvements. Of course, in the area of energy efficiency, the amendment from my group was accepted by the Government and the Minister. I know that housing campaigns across the country were very pleased that it was accepted as a key priority for the regulator.

I thank the Minister for coming in at the deep end, taking on the Bill, and being so helpful in enabling pre-reading discussions on it and amendments that we wished to table. It always eases the path of a Bill if we can do that. I therefore look forward to the next time, when we might also be able to work together constructively for the benefit of people out there.

I record my thanks to the Grenfell Tower campaigners. Despite the terrible tragedy that they experienced, they have never faltered over the last five years in their determination to see action on improving social housing. Here we have a Bill that should make social housing safer and fairer for tenants. I look forward to it coming back unamended from the other end.

Housing: Manifesto Commitment

Baroness Hayman of Ullock Excerpts
Wednesday 26th October 2022

(1 year, 6 months ago)

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Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, following on from the question from the noble Lord, Lord Mackenzie, does the Minister agree that the Government should promote carbon-neutral homes with clean energy sources as part of any drive to increase housebuilding? What steps are the Government taking to ensure that environmentally sustainable homes are built as part of meeting housebuilding targets?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I think I have given a clear answer to that. The future homes standard will provide fewer CO2 emissions, but this is not just about new houses; it is also about the houses that exist at the moment. We have our Help to Heat programme, which I spoke about in the last Question I took at the Dispatch Box, boiler upgrades, local authority delivery schemes, home upgrade grants for sustainable warmth and social housing decarbonisation—I could go on. We are looking at energy efficiency in not just new houses but the housing stock we have.

Warm Hubs

Baroness Hayman of Ullock Excerpts
Thursday 20th October 2022

(1 year, 7 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I am very sorry, but I do not know the answer to that. I will go to BEIS, which is responsible for this, ask it for an answer and make sure that the whole House gets that answer.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, in addition to supporting organisations in providing warm hubs, since 2011 the Labour-led Government in Wales have invested almost £400 million into more than 67,000 homes to improve energy efficiency. Will the Minister commit to improving energy efficiency in homes across the UK? I ask her to begin by accepting the amendment from the noble Baroness, Lady Hayman, to the social housing Bill, to which noble Lords agreed earlier this week.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I think the time has come for that amendment, but the noble Baroness is right. Warm hubs are about this winter and the immediate. We have a longer-term plan: Help to Heat is the Government’s investment of £12 billion into schemes to ensure that homes are warmer and cheaper to heat. They include boiler upgrades, local authority delivery schemes for sustainable warmth competitions, home upgrade grants, the social housing decarbonisation fund and, of course, the energy company obligations. There are a number of schemes that the Government are investing in, as is the private sector, to make sure that, in the long term, our homes are better insulated and can keep warmer on less energy.

Social Housing (Regulation) Bill [HL]

Baroness Hayman of Ullock Excerpts
I hope that the Minister will explain today why the Government reject this approach or, better still, support Amendment 14.
Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, we believe that this is a very important Bill and broadly, it has our support. Today, we are discussing areas where we think it could be improved. I thank the Minister and her officials for the attention they have provided to our amendments and for the discussions we have had; they have been extremely helpful and we very much appreciate that.

My Amendment 3 would ensure that the panel is chaired by a tenant, and my Amendment 31 would ensure that the Secretary of State introduces “tenant satisfaction measures”. I have tabled these amendments because we believe it is vital that tenants are at the centre of any changes being brought forward through this Bill, that they are consistently listened to and that their concerns taken seriously and acted upon when that needs to happen.

The Government have already committed to introducing a set of tenant satisfaction measures. We know that all stock-holding local authorities will need to be adequately funded by the Government to deliver this new statutory requirement to collect housing-related data, in line with the new burdens doctrine. I thank the Local Government Association for its support for my Amendment 31, on tenant satisfaction. Can the Minister and the Government look at these areas again as we move through the Bill?

The noble Baroness, Lady Pinnock, opened our debate, and we support her Amendment 2. As the right reverend Prelate the Bishop of Chelmsford said, talking about the continued importance of the removal of cladding and remediation around fire safety continues to keep that accountability on the face of everything that we are doing. We must not forget why we are here with the Bill in the first place.

I am pleased that the Government support Amendment 1 from the noble Baroness, Lady Pinnock, but, as other noble Lords have said, the energy demand and efficiency matters raised by various amendments in Committee and on Report are critical, and we believe that the Government need to give further consideration to them. Like the noble Lord, Lord Bourne of Aberystwyth, I do not really understand the Government’s reluctance to act on this issue. We know that it can make a real difference not just to climate change and reducing energy use but to the cost of living crisis that we are facing. Given the recent warnings from the national grid about the prospect of power cuts this winter, the Government need to take this more seriously than they have.

I draw particular attention to Amendment 14, in the name of the noble Baroness, Lady Hayman. As we have heard, it requires the Secretary of State to publish the social housing energy demand strategy, which she introduced extremely thoroughly. She went into some detail about how this can be achieved, why we need it and the importance of this amendment, and other noble Lords have stressed that they strongly agree with the noble Baroness. So again I urge the Minister to take this away and think about whether it is something the Government could do more on.

Like other noble Lords, we are pleased that the Minister has been able to accept Amendment 1 in the name of the noble Baroness, Lady Pinnock, but it simply is not sufficient. I completely agreed with the noble Baroness, Lady Hayman, when she said that we need a long-term strategy, a detailed plan and—as the noble Lord, Lord Bourne, also said—leadership. That is what we need to drive this forward.

I will not go into any more detail—we discussed this a lot in Committee and we have heard from noble Lords today—but, if the noble Baroness, Lady Hayman, wishes to test the opinion of the House on this matter, she will have our full support.

Lord Young of Cookham Portrait Lord Young of Cookham (Con)
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My Lords, I apologise for missing my cue and interrupting the wind-ups. I will speak briefly to Amendments 2 and 14. On Amendment 2, veterans from the Building Safety Bill will recall that much of the debate focused on the impact on social housing of the costs of remediating the defects. This amendment would give the regulator a role in ensuring that this remediation was concluded satisfactorily.

Some of the information asked for in the noble Baroness’s amendment is already available. Figures from the building safety programme published last week showed that all 180 high-rise social housing buildings, bar one, have had the dangerous materials removed. Remediation has started on the final building, but the cladding has yet to be removed. The Government initially expected remediation to be completed by June 2020, so, after a slow start, it seems that real progress has been made, which is welcome. But 37 privately owned blocks still have Grenfell-style cladding five years after the fire.

Turning to funding, can my noble friend confirm that the social sector ACM cladding remediation fund has enough resources to compensate the social housing sector for the costs incurred and that there will be no impact on its development programme or rents as a result of the remediation? It appears that 17 of its buildings will not receive any money from the fund; is there a reason for this? Is it because the remediation was funded by the developers? Are the Government planning to recoup any of the costs to the fund from those responsible? In that context, can my noble friend update the House on the ongoing discussions with the private sector to get it to accept its responsibility for this debacle, with its tragic consequences?

The noble Baroness’s amendment, however, goes further than the removal of unsafe cladding and refers to

“the remediation of other fire safety defects in social housing.”

Will my noble friend say what progress has been made on that front, and in particular how much that will cost and how it will be funded without impacting on rents or development? Presumably the work was undertaken at the same time as the cladding removal, so this information is available.

While the amendment has provided a useful peg for a debate, I am not sure we need it in the Bill. The removal of cladding and fire safety defects are clearly needed to make a building safe—covered in Clause 1 —and the regulator already produces an annual report and accounts, which could include the information in the amendment, but it would be helpful to have some information about funding and the impact on the social housing sector.

Finally, turning to Amendment 14, I, along with others, am a planetary Peer—although flying at a much lower orbit than that of the noble Baroness, Lady Hayman. As the noble Lord, Lord Foster, said, the amendment requires targets and the targets are important, but they require funding. Ideally, the funding to pay for these energy conservation measures should not be at the cost to the new build programme—which brings me to the social housing decarbonisation fund, mentioned by the noble Baroness, Lady Hayman, which was set up to improve the energy performance of social homes in England, including local authority stock.

I know that that fund is the responsibility of BEIS and not of my noble friend’s department, but it is directly relevant to the debate on energy efficiency in social housing. There was a manifesto commitment in 2019 of £3.8 billion to this fund over a 10-year period. Will my noble friend confirm that that is still the case and that the sum has not been eroded in the meantime? What has been the take-up and evaluation of that programme and what assessment has been made of the number of homes that the sum could improve the energy conservation of? If my noble friend cannot answer now, perhaps she will reply in writing.

Finally, I understand that the amendment may be unacceptable to my noble friend, but I wonder whether she can show a little bit of ankle in her reply and indicate that this is not the Government’s final word on this and that as the Bill proceeds downstream in another place there might be the opportunity for further discussion and improvement.

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I wish to be completely clear that the risk of reclassification is not hypothetical. The ONS deems that government control over housing associations is significantly closer to the threshold for reclassification than for other comparable sectors. Indeed, the sector was reclassified to the public sector in 2015 and was reclassified again only once legislative steps were taken to remove government controls. The last thing any of us wants is for this legislation to be derailed by classification issues. I beg to move.
Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I shall introduce my Amendment 23. I thank the Minister for her introduction of her amendments, for listening to the debate on this in Committee and for bringing the amendments forward today. The government amendments really address competence and skills and, to my mind, the industry should already have competence and skills as part of its training and how it operates. The question I ask myself is: is this sufficient or is professionalisation needed?

We know that the Government recognised the need for a professionalised social housing sector in the White Paper back in 2020, but we all need to consider the fact that the Grenfell Tower fire back in 2017 is a stark example of exactly what can happen when we have an underregulated, unprofessional management in social housing. This is why Grenfell United and others believe that professional qualifications in part of the sector is so important. We believe there should be clear recognition of this and that the Government should be driving towards a properly trained professional sector that has ethics and values underpinning it. We know that Grenfell United has made it very clear that the bereaved and the survivors of the fire want this to be their legacy.

We know that poorly managed and maintained social housing can cause serious harm to renters’ health and well-being, yet there are no requirements to be properly qualified or to undergo professional development. As a result, too many tenants are not given a good service or treated with the care and respect they need and deserve. This is not to undermine the many good social housing operators, but unfortunately not everybody is as good. How do we professionalise the sector? This is what my amendment seeks to achieve. We believe that professional development should be mandatory for senior managers working in social housing. Other social professions have this requirement and rules for registration; they have continuous professional development as part of the way they operate while someone is a manager within their sector.

We believe that qualifications and training should aim to provide housing management staff with the skills and knowledge needed to do the job—and to do the job well—as well as instilling the right values to underpin it. If over time you have a better qualified, more professional sector, you will increase the perception of housing management as a valued profession, one that will attract dedicated individuals to a rewarding, if challenging, career.

A concern has been expressed that my amendment will mean that everybody working in social housing will have to be qualified, and that this will be too onerous for the sector to cope with. That is not what my amendment seeks to do. It is deliberately non-prescriptive, to allow for the flexibility needed in a sector where you have diverse businesses, from small almshouses to very large housing businesses. The Minister talked about the importance of flexibility and, if she looks at proposed new subsection (1), she will see that it states that:

“Regulations may provide that a person may not engage in the management of social housing … unless he or she … has appropriate professional qualifications … or satisfies specified requirements”.


Proposed new subsection (3) states:

“A requirement of regulations … may … relate to … the possession of a specified qualification or experience”


or

“participation in or completion of a specified programme or course of training, or … compliance with a specified condition”.

I am trying not to be prescriptive or make life difficult for housing associations and social housing provider but to provide a certainty that managers know what they are doing. It is as simple as that.

We think this should apply at first only to senior management because we believe that having senior staff with the appropriate skills and qualifications will ensure that the teams underneath them, those working in offices and other junior staff, would then be professionally run and deliver a quality service for residents. We believe this would not create barriers to housing associations and councils finding enough staff because the amendment requires regulations to define what types of work require qualifications. Flexibility in the amendment will lead to important change but without being overprescriptive and onerous for housing associations.

We know that housing management is no more complex than other professions that have legal requirements for training and development: for example, social work, healthcare, education—so why not include social housing? The secondary legislation regulations that guide mandatory qualifications in those fields are extensive and there are many different routes to being qualified, with many different expectations depending on the service being delivered. Why not have the same for social housing?

I turn now to some of the Minister’s arguments. Will this make housing associations into public bodies? I understand what she said about this, but I do not believe we have seen concrete evidence to suggest that my amendment on professional qualifications would bring the Government’s role in housing association business over the threshold. She referred to the review, but we have not seen that, so will this make housing association businesses technically public bodies? I am yet to be convinced of this and would like to see more evidence. We know that the economic standards in social housing have been proactively and extensively regulated for some time. Where is the tipping point? Why are the Government so concerned about this?

Finally, I come back to Grenfell. Grenfell United and Shelter, which has supported it throughout the process and the different legislation that has come through, are simply not satisfied with this. They have made it crystal clear—I have a note from them here—that it does not meet their reasonable expectations in this area. They believe that:

“Clear requirements are needed to bring social housing management on a par with other socially important professions, properly safeguard the wellbeing of tenants, and attract dedicated individuals to a meaningful, challenging career.”


It is appropriate to leave those last words to Grenfell United. I urge the Minister to revisit this at some point. However, because I think this is such an important issue for tenants and the survivors and bereaved of Grenfell Tower, I will seriously consider testing the opinion of the House on this matter.

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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It will not engage, as far as I understand. His Majesty’s Treasury would deal with this and it has advised that we cannot do that, as that is not what the ONS does. The ONS publishes its assessments and its decision cannot be challenged. It will review its decision only in very limited stated circumstances, including when new legislation, policy proposals or machinery of government changes impact the operations of an organisation or, in this case, a sector.

I go back to the point that, in 2015, following further legislation on the social housing sector that had tipped it over, the ONS changed the classification and we had to introduce new legislation again. We do not want to be in that position—that would not be what anybody would want—and the time involved in doing all that would be extensive.

My noble friend Lord Young asked whether the review of professionalisation would feed through to the development of standard. Yes, it will: the review will inform the Secretary of State’s direction to the regulator about the context and objectives for the standard, so it will be used in that way.

My noble friend Lady Sanderson asked whether the Secretary of State could direct the regulator to include qualifications in the standard. Again, directing the regulator to require qualifications would also risk reclassification. However, in setting standards for the competence of their staff, landlords would have to provide assurance that their staff had the requisite capabilities, and I suggest that ensuring that their staff have appropriate qualifications would be a key way of achieving that aim.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, having looked at the classification process on the ONS website, I see that it states:

“HM Treasury may … submit policy proposals for classification advice from the Economic Statistics Classification Committee … either on its own behalf if it is the policy lead, or on behalf of another department”.


It looks to me like the issue could have been put to the ONS for advice ahead of the position that we find ourselves in.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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We have asked for an indication, but the ONS will give only an indication. As far as I understand it, the indication is that this could tip over into a reclassification.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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Could we perhaps have the official response to the Treasury, if it has put forward a request?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I am more than happy to provide that.

I think that I have answered all the questions. As I have said once already and as I said in Committee—although it perhaps bears repeating—the Government believe in professionalising the social housing sector. As was mentioned, we sent out an all-Peers briefing on Friday setting out the full rationale for what we are doing, why we are doing it and why we are unable to accept the amendment in the name of the noble Baroness, Lady Hayman of Ullock. The qualifications, training and development needed to professionalise social housing cannot be a one-size-fits-all; we must protect landlords’ ability to determine the most appropriate qualifications and training for their staff. The regulator has deep sector expertise and a strong track record of regulating the sector for financial liability, on which it would be able to draw, to ensure that landlords raise professional standards. The introduction of tough sanctions for landlords failing to comply with the new standard will ensure that consistently high standards are achieved across the sector.

To push back against what the noble Baroness, Lady Pinnock, said, I say that this is not light touch, given the enforcement powers and unlimited fines and the fact that the regulator will be looking at tenant satisfaction levels in great detail. If tenants are unsatisfied with their housing provider, they will say so, and at that point the regulator can move in—and the regulator has teeth to ensure the enforcement of specially trained staff, and has unlimited fines if the provider does not comply. There are tough sanctions for failing to comply with the new standards, and I believe that the provisions will ensure that consistently high standards are achieved across the sector.

Finally, the risk of reclassification of the social housing sector is substantial. The proposal to mandate qualifications for staff risks adding £90 billion to the public balance sheet. Reclassification could limit landlords’ ability to invest in new homes and in improving the quality of existing stock and service provision. This would clearly disadvantage tenants and undermine our objective of increasing professionalism in the sector. It is likely that we would want to introduce deregulatory measures to address that. It would weaken the regulatory framework that the Bill creates, and we cannot allow that to happen.

The Government are not trying to hide on this issue. It simply comes down to how we accomplish the outcomes for which we are all looking. I believe that the Government’s approach is the right one. I hope that noble Lords have been persuaded by my arguments.

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Baroness Pinnock Portrait Baroness Pinnock (LD)
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My Lords, I thank the Minister for putting right what was clearly an oversight in the Bill, whereby landlords were given 48-hours’ notice before entering a property while tenants got only 24 hours.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I reiterate what the noble Baroness has said. It is good that what was said in Committee was listened to. We support the amendments and thank the Minister.

Amendment 5 agreed.
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Baroness Pinnock Portrait Baroness Pinnock (LD)
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My Lords, my noble friend Lady Thornhill is not well and is unable to be here today. She put her name to the amendment to which the noble Lord, Lord Best, has just spoken, so I am speaking on her behalf as much as anything.

These amendments are really important, because at the heart of the debate is the safety of social housing tenants. It is a similar debate to the one we have just had about whether there should be more professional qualifications for housing managers. Like that one, it is based on the social housing White Paper, in which the Government have suggested introducing Ofsted-style inspections for social landlords. This is, in essence, what the amendment in the name of the noble Lord, Lord Best, proposes. In mandating inspections but leaving their frequency to the Secretary of State, and allowing them to exempt certain providers, Amendment 17 is robust but workable.

There was widespread support across the House for the same amendment in Committee, with organisations such as the National Housing Federation and the Chartered Institute of Housing welcoming stronger and more proactive regulation of the consumer standards. As the CIH stated in its briefing, it is vital that the regulator has the resources to undertake these inspections. Ultimately, these inspections will help not only to avoid the catastrophic lapses in safety that led to the Grenfell tragedy—among others, but obviously Grenfell is by far the worst—but to strengthen the ability of the social housing sector to provide warm, secure and affordable housing.

The Government have tabled Amendments 22 and 38, and the Minister has again shown that she is listening and seeking to respond to what was said in Committee. But in the opinion of these Benches, the government amendments do not appear as robust as the one tabled by the noble Lord, Lord Best. Inspections are not mandated; rather, the plan must outline whether they “should” take place and at what frequency. The regulator

“must take appropriate steps to implement the plan.”

Perhaps the Minister can outline what the steps could be. What are these “appropriate steps”? What teeth does the regulator have to implement inspections? Will the Government review these provisions to determine whether they have been successful or whether further steps will need to be taken to make sure that inspections are happening? What timeframe will we see for the plan? When will it be published and how often should it be reviewed? There are lots of questions, and lots of answers are needed if we are to be able to judge whether the proposals from the Government are sufficiently robust.

Given that tenants, providers and the Government all seem to agree on the need for more proactive regulation, we on these Benches hope that the government amendments will be all that is necessary for inspections to be frequent and effective. We just hope that we will not look back and wish we had used this opportunity to further strengthen the law on this issue, as the amendment from the noble Lord, Lord Best, would allow us to do.

I want to end the debate in this House on this very important Bill by recognising, as others have done, the powerful commitment that Grenfell United has made to making the Government and the rest of us understand the importance of social housing being of the highest quality and safe and secure, with managers who know what they are doing and with a regulator who has teeth. None of us ever again wants to be party to a terrible tragedy like that which occurred in June 2017.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I shall be brief because much has been said that needs to be said, and we had quite a debate on this in Committee. I thank the noble Lord, Lord Best, for the amendments he put down in Committee and again on Report, and for all the hard work and time he has put into moving this issue forward so that we have reached a stage where the Government have recognised that more needed to be done in this area. I thank the Minister for her amendments and for recognising that inspection is a critical part of making progress on standards in social housing.

We are now reaching the end of the debate at Report, so I would just like to say a couple of things. The noble Baroness, Lady Pinnock, asked a number of questions; I will not add to them but will wait to hear the Minister’s response. I thank again the Minister and her officials, as I did at the beginning of today’s debate, for her personal commitment and time on this Bill, and for her efforts where she has been able to make progress—for example, on this issue and in some other areas. It is appreciated by all of us who want this Bill to be as good as it can possibly be.

The noble Lord, Lord Best, ended in the way that we ought to end this debate, which is to recognise why we are here today. It is because of those who suffered so much during the Grenfell tragedy not giving up and keeping going and pushing us politicians and others on what needed to change in the social housing sector. This Bill is a credit to them. On that note, I thank everybody for the debate and for their time today.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, I thank the noble Lord, Lord Best, for his Amendment 17 relating to inspections and for the time he has given me and my officials on this issue; it was important. He knows so much about this sector, and it was really very useful to spend time with him, as it was useful to spend time with many other noble Lords on a number of issues here. I thank them so much for their time.

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Moved by
23: After Clause 24, insert the following new Clause—
“Persons engaged in the management of social housing to have relevant professional qualificationsAfter section 217 of the Housing and Regeneration Act 2008 (accreditation), insert—“217A Professional qualifications and other requirements(1) Regulations may provide that a person may not engage in the management of social housing or in specified work in relation to the provision of social housing unless he or she—(a) has appropriate professional qualifications, or(b) satisfies specified requirements.(2) Regulations specifying work for the purpose of subsection (1) may make provision by reference to—(a) one or more specified activities, or(b) the circumstances in which activities are carried out. (3) A requirement of regulations under this section may, in particular, relate to—(a) the possession of a specified qualification or experience of a specified kind,(b) participation in or completion of a specified programme or course of training, or(c) compliance with a specified condition.(4) Regulations may make provision for any of the following matters (among others)—(a) the establishment and continuance of a regulatory body,(b) keeping a register of social housing practitioners,(c) education and training before and after qualification,(d) standards of conduct and performance,(e) discipline and fitness to practise,(f) removal or suspension from registration or the imposition of conditions on registration,(g) investigation and enforcement by or on behalf of the regulatory body, and appeals.””Member's explanatory statement
This amendment seeks to create a power for the Secretary of State to require managers of social housing to have appropriate qualifications and expertise.
Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I have listened very carefully to the Minister’s response to my amendment. However, my strong feeling—which is supported, as I said, by Grenfell United—is that professionalism is very important in the industry. I do not believe that the Government’s amendments go far enough, so I would like to test the opinion of the House.

Local Authority (Housing Allocation) Bill [HL]

Baroness Hayman of Ullock Excerpts
Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, it was really good to hear the noble Lord, Lord Mann, introduce his Bill. To me, it seems eminently sensible and practical as a way forward, so I assure him that we fully support it.

The noble Baroness, Lady Scott of Needham Market, asked a couple of quite important questions, so I will swing in behind her on this and look forward to the Minister’s response. The first was on the housing targets; I know we have had questions across the Floor on this before. Alongside that is the issue of quality—of meeting the requirements of the people who will actually live in the houses, rather than just what suits the developers. That is an extremely important point.

The noble Baroness also talked about affordable housing, which concerns me particularly because of where I live in Cumbria—and I know it is exactly the same in other areas with high tourism. What tends to happen is that you have this huge problem of second homes or holiday homes, where local people, particularly young people, struggle to find houses they can afford because the prices are forced up by people from outside—who basically have more money—buying the houses. The other thing that happens then is that, because housing allocation is still required for the area, the houses get shoved around the edges, and you get far too much housing in areas where GPs, transport and so on really cannot cope, and then no housing in some of the smaller villages, as the noble Lord, Lord Mann, said, where people want to work and live in the area where their families are.

I was really pleased that the noble Lord talked about the fact that neighbourhood development plans have been created and have been working very successfully, and about how local control and oversight can make a real difference in delivering the building of new houses. That is what we need in some areas that are almost set in aspic, which is not what our villages should be like.

The Bill addresses important issues. It will ensure that targets for local housing allocations are agreed in consultation with local communities. As the noble Lord demonstrated extremely well, that is more likely to achieve the building of houses that are actually needed, in the communities where people want to be, rather than overloading certain areas because you cannot get planning permission in other areas.

We need to be much clearer about what we think our communities are, particularly in areas with national parks and other environmental concerns. It is not just about setting somewhere in aspic because it has been given national park status; it is about how you work with local communities to make their communities what they need to be. Housing has to be part of that.

Social Housing (Regulation) Bill [HL]

Baroness Hayman of Ullock Excerpts
2nd reading
Monday 27th June 2022

(1 year, 10 months ago)

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Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, this has been a fairly short but excellent debate on this Bill, enhanced by the really good speech of the noble Viscount, Lord Camrose. I warmly welcome him to this House and look forward to his future contributions.

As my noble friend Lady Wilcox said in her introduction, we welcome this Bill, which, as we have heard, introduces long-overdue changes to social housing regulation some five years after the Grenfell Tower tragedy, where safety concerns raised by residents had been ignored by their landlord. I join the right reverend Prelate the Bishop of Chelmsford in praising the Grenfell campaigners for continuing to press for these much-needed changes to the law.

It is worth noting that, since 2010, the Government have reduced tenant representation, abolishing the Tenant Services Authority, abolishing National Tenant Voice, and removing national funding through the decent homes programme. The Bill today represents a crucial opportunity to put this right. However, while the Bill is very welcome, we also feel it is disappointing that it does not go far enough in putting tenants at the heart of regulation and governance. We believe it needs to focus more on tenant empowerment and representation.

My noble friend Lady Warwick of Undercliffe talked about the important role that housing associations play in providing support to people in need. While many provide good and excellent service, unfortunately that is not the case for all. There needs to be a proactive inspection regime for the Regulator of Social Housing that monitors all providers and not just those it suspects might not be compliant with consumer standards. We believe that the regime announced by the Government falls short of this.

We welcome the key focus of the Bill to enhance the regulator’s consumer standards regulatory regime. Again, as the right reverend Prelate the Bishop of Chelmsford said, we also welcome the removal of the “serious detriment” test, which other noble Lords have mentioned. This is a long-awaited change and will give the regulator more power over consumer standards and broaden the monitoring and enforcement powers.

The Bill enables the RSH to issue a code of practice, as we have heard, for its consumer standards. That will match the approach taken for economic standards. This will help providers have a better idea of what is expected of them and tenants to have a better idea of what to expect from their landlords. However, we believe it should also establish a grading system for these consumer standards, in line with what currently exists for economic standards.

We have heard about the introduction of tenant satisfaction measures. Again, we welcome this, but there must be transparency and accountability throughout the regulatory process, especially since social housing tenants have limited ability to have any choice in their landlord.

We have heard that the Bill enables the RSH to deregister a private registered provider for failing to meet a regulatory standard. We believe this sends an important message to providers but does not offer any additional security or compensation for the tenants of deregistered providers. I ask the Minister: will the Government look at this?

It is important to note that, to raise standards in social housing, new legislation must be properly resourced for the regulator to be truly proactive and to deliver a decent homes standard fit for the future and robust requirements for strong tenant representation within the regulatory system.

We have heard much about tenant representation in today’s debate. The Bill has a greater focus on transparency and making information available to tenants, but transparency alone, although important, is not enough to drive the kind of change that we need to see. The only provision in the Bill that is directly related to tenant representation is the requirement to set up the advisory panel. As my noble friend Lady Wilcox and the noble Baroness, Lady Thornhill, mentioned, we need more than this. I would be interested to know the Minister’s response to the suggestion from the Mayor of London on the creation of a commissioner for social housing to address underrepresentation across the sector and across government. What does the Minister think about that suggestion and whether it would help?

My noble friend Lady Warwick of Undercliffe welcomed the work that housing associations are already carrying out to drive up standards. We absolutely support those housing associations that are doing important work on that aspect. We are also pleased to see that the Bill introduces performance improvement plans and states that tenants can make a written request for a copy of their provider’s performance improvement plan. The Government need to establish a clear communication channel between tenants and the RSH so that tenants can share information about whether and how their landlord has been taking action. As the noble Baroness, Lady Thornhill, said, we need to know where there are failings and why.

We have also heard that the Bill removes the cap on fines and about the Secretary of State’s power to amend the value of fines. This flexibility is welcome, especially as it allows penalties appropriate for the serious harm that tenants may endure as a result of poor standards. However, we also believe that the different thresholds need to be clearly stated so that there can be full, public accountability for any enforcement action. The noble Lord, Lord Bourne of Aberystwyth, asked about costs. Enforcement and inspections will of course need significant resources, so I am interested in the Minister’s response to his questions.

We welcome the Bill’s strong focus on transparency and access to information. Because measures relating to transparency and information are important, keeping tenants informed about landlord performance and governance should be matched with robust requirements for tenants to be able to discuss this with their landlords. We believe that we should have a goal for landlords and tenants to work together to reduce the likelihood of things going wrong in the first place, rather than just retrospective accountability for poor performance.

There has been much discussion about the Housing Ombudsman scheme and the relationship between the ombudsman and the RSH. We know that the Bill puts into law the ombudsman’s code of practice. The noble Baroness, Lady Watkins, asked a number of important questions about resources in this regard and the nature of safety checks and assessments. I look forward to the Minister’s response to her questions.

Confidence in the complaints system is as important as the robustness of the system itself. Complaints handling is itself the second most common complaint to the ombudsman after property condition. Improving the system must be a priority and the ombudsman will need to be properly resourced to deliver this, especially as it has had a significant increase in casework, as referred to by the noble Baroness, Lady Thornhill. I am also particularly interested in the Minister’s response to the question from the noble Lord, Lord Young of Cookham, about the power of the regulator regarding complaints, how that will operate alongside the ombudsman and the potential for any confusion.

We welcome the requirement for registered providers to designate a person to act as lead on the provider’s compliance with its health and safety obligations towards tenants. This is very important.

Finally, a number of noble Lords talked about electrical safety standards, particularly the noble Lord, Lord Foster of Bath, who I know has an interest in this. We welcome the proposal in the Bill to impose electrical safety duties on registered providers to ensure that safety standards are met when premises are occupied under a tenancy. The noble Baroness, Lady Hayman, highlighted the importance of pushing for energy efficiency in social housing. This is increasingly essential; as she said, social housing often has very poor ratings for energy efficiency and, as we look at the increased costs of energy and the increase in fuel poverty, we really need to tackle this, both to support people who are struggling to make ends meet at the moment but also as a crucial step to achieve net zero. As the noble Lord, Lord Young, asked, will energy efficiency therefore be included in the code of practice? This is very important and I think would have support from right across the House. I look forward to the Minister’s response and to working with him and other noble Lords to improve the Bill as it progresses through your Lordships’ House.

Roma Community: Levelling Up

Baroness Hayman of Ullock Excerpts
Monday 27th June 2022

(1 year, 10 months ago)

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Lord Greenhalgh Portrait Lord Greenhalgh (Con)
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We set out a clear mission in the levelling-up White Paper to narrow the gap in healthy life expectancy by five years. We are creating clear guidance for the community, as I have already mentioned, and I am sure that more of the plan will be revealed in the health disparities White Paper in due course.

Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, my noble friend asked about the national strategy and progress, but surely one of the problems is the Government’s ongoing resistance to cross-departmental strategies on race equality issues. How will the levelling-up Bill address this? How will it get that resistance sorted and get departments to genuinely work together to improve outcomes for the Roma community?

Lord Greenhalgh Portrait Lord Greenhalgh (Con)
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My Lords, we have a lead Minister who is responsible for equalities matters and has taken on the brief as Communities Minister. My honourable friend Kemi Badenoch is charged with those duties and I am sure will bring forward plans in due course.

United Kingdom: The Union

Baroness Hayman of Ullock Excerpts
Thursday 23rd June 2022

(1 year, 11 months ago)

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Baroness Hayman of Ullock Portrait Baroness Hayman of Ullock (Lab)
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My Lords, I thank the noble Lord, Lord Lisvane, for bringing this excellent debate to the House. It has been extremely interesting and was very much enhanced by the valedictory speech of the right reverend Prelate the Bishop of Blackburn, and we wish him good luck for the future.

I draw the House’s attention to the Conservative manifesto for the 2019 general election, where it said that

“strengthening the great Union between the United Kingdom’s four nations”

was one of the ways the Conservatives intended to

“unleash our country’s full potential.”

In a recent QSD, the Minister repeated the Government’s commitment to strengthening the union, by

“protecting and promoting its combined strengths and the values that we all share, and ensuring that the institutions of the United Kingdom are used to benefit people in every part of the country”.

I am sure, having heard this debate, that we would all agree with those sentiments. He said also that the Government were “great believers in devolution”, and that the new IGR arrangements would

“herald a new era for collaboration across the United Kingdom”.—[ Official Report, 9/6/22; col. GC 122.]

I am sure we would all like to see more collaboration, but, as the noble Lord, Lord Lisvane, said, devolution is not always that easy.

I thank the Select Committee for its excellent report, which helped us understand many of the issues.

I turn to some of the issues raised in the debate. A common theme was that the stresses and strains are getting worse. The departure from the European Union has clearly affected relationships within the union of the United Kingdom, as well as with the EU. I thank the noble Viscount, Lord Waverley, for going into quite considerable detail about this. As the noble Lord, Lord Lisvane, said, the present situation remains untidy; there is much to be done. We know that the common frameworks process was set up following Brexit, but that led to disagreements between the devolved Administrations and the UK Government. The House of Lords Constitution Committee concluded, in a report earlier this year, that implementing Brexit had placed the Sewel convention “under great strain”.

Disagreements have also arisen between the UK Government and the devolved Administrations over post-Brexit funding arrangements, so no wonder there are stresses and strains, and it seems that the situation is getting worse.

A number of noble Lords talked about the particular issues around Northern Ireland. We know that the DUP’s response to the protocol has had an impact on the functioning of the devolved Administration in Northern Ireland in recent months. I will not go into detail about this as it was covered excellently by the noble Lord, Lord Bruce. But the issues around the protocol are clearly very serious, and the Government, as the noble Lord said, have to take this much more seriously, and not make quick decisions based on politics rather than the likely outcomes of those decisions.

We know that non-unionist parties in Northern Ireland have expressed their strong objection to the Government’s approach to the protocol, and wrote a joint letter—which is very unusual for those parties—to the Prime Minister sharing their concerns. The noble Lord, Lord Bruce, explained the situation further, referring to the Government’s inability to sort out the problems we now have in Stormont. We will never move forward until we can resolve these issues.

One thing that has come through strongly in this debate is the importance of co-operation, collaboration and engagement, which has been mentioned on a number of occasions, and the fact that this Government have seemed incapable of doing that in a constructive way, particularly regarding the problems with Northern Ireland. If we are going to resolve these issues, surely that is what we need to do with all our devolved Administrations and with the EU, where appropriate.

Scotland has also been mentioned by a number of noble Lords. The current point of tension regarding the Scottish Government’s intention to hold a second referendum is clearly very difficult as we look at how the union is going to survive going forward. The noble Lord, Lord Cormack, in particular talked about the stresses this policy of independence is placing on the Scottish Government. Nicola Sturgeon is arguing that Brexit represents

“a significant and material change”

to the circumstances in which independence was voted on back in 2014. She will push very hard for this, and the Government need to think about how they will manage and handle this going forward.

There was also discussion about Wales. The noble Lord, Lord Lisvane, mentioned that Wales is becoming more and more unhappy with the current constitutional arrangements. The Government really need to tackle this early on. They need to talk to the Welsh Government, councils in Wales and so on about how they want to see the constitution going forward, so that we can move forward together.

Interestingly, the noble Lord, Lord Wallace of Saltaire, talked about England, particularly Yorkshire. We must not forget that the rest of the UK is a critical part of strengthening our union. Right across our country, there are local communities who feel they are being denied a voice in the decision-making which affects their day-to-day lives. The noble Lord, Lord Bruce, said, absolutely rightly, that many areas of the UK are very different. There is a widespread feeling that the UK is not working for everyone at the moment. The Government’s lack of enthusiasm for delivering power to nations and regions could also put the union under threat.

We feel that Ministers must properly examine our democracy, constitution, future direction and future purpose as a country as a basis for any new constitutional arrangements. The noble Lord, Lord Wallace of Saltaire, talked about the fact that we are the most centralised democracy. That is not healthy for the union. However, any new devolution must be delivered by working with communities—with the metro mayors, mayors, local leaders and councillors—so decisions are made together.

We also feel that the stresses on the union have been exacerbated by the economic policies we have seen recently, which have levied disproportionate public service cuts and amounted to a sense that we have not all been in this together. For this reason, the UK also needs a new and transformational economic settlement to properly level up the country and show that the union can exist to reduce regional inequalities. The right reverend Prelate the Bishop of Blackburn talked about the importance of levelling up. This must be central to any constitutional work going forward.

From this debate we have seen that there are concerns right across the UK as to the genuine desire, ability and political will of this Government to live up to the manifesto commitment I referred to at the start, to truly strengthen our union and unleash our country’s great potential. It does not seem to be happening at the moment. As we have discussed, co-operative working is really what is needed, along with—as the noble Lord, Lord Norton, said—calmness and purpose. We need a sense of the importance of making thought-out, considered decisions regarding the union and any devolution and, above all, to have respect for each other.

I am really looking forward to the Minister’s response. This has been an excellent debate, and I would particularly like to hear his thoughts on the proposed committee idea. It is good to have a debate in which there has been real, constructive thought on how we can move forward.