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Written Question
Telephone Services
Tuesday 12th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what discussions he has had with relevant industry stakeholders on the progress towards switching off the public switched telephone network by 2025.

Answered by John Whittingdale

The Department engages regularly with relevant stakeholders to ensure there are adequate plans in place to inform consumers and protect the most vulnerable consumers. This includes, but is not limited to, quarterly progress meetings with individual providers, quarterly meetings with Communications Providers and all government departments, and quarterly meetings with Ofcom. The Minister for Media, Data and Digital Infrastructure also convened a roundtable with the largest providers in January 2023.

Ofcom, the UK’s telecommunications regulator, is also monitoring the progress of Communications Providers. Ofcom is responsible for ensuring telecoms providers adhere to their regulatory obligations throughout the migration process.


Written Question
Voice Over Internet Protocol
Tuesday 12th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the potential impact of migrating households from the public switched telephone network to the Digital Voice service.

Answered by John Whittingdale

Ofcom is responsible for ensuring telecoms providers adhere to their regulatory obligations throughout the migration process. Ofcom has published guidance which states that providers must take steps to identify and protect at-risk consumers who are dependent on their landline. Providers have a range of solutions to ensure vulnerable consumers receive additional support. These options include, among others, free battery back-up units to engineer supported installations or hybrid landline phones. The Government is working together with Ofcom to ensure customers receive appropriate levels of communication and vulnerable consumers are protected.

Furthermore, the Department meets regularly with Communications Providers to discuss the progress made in migrating their customers, and to ensure they have adequate plans in place to inform and protect vulnerable consumers.

While the PSTN migration is an industry-led process, industry is accountable to Ofcom in ensuring the security of any new technologies used in their network.

The Government is committed to ensuring the security and resilience of the UK’s telecommunications networks and services. Since October 2022, public telecommunications providers have been required under the Communications Act 2003 (as amended by the Telecommunications (Security) Act 2021) to identify and reduce the risk of a wide range of security compromises. The specific requirements providers must follow are set out in the Electronic Communications (Security Measures) Regulations 2022, with accompany technical guidance in a code of practice. Ofcom has also been given powers and duties to investigate, rectify, and penalise any infringement of the statutory security and resilience obligations of network providers.

DSIT also works closely with the National Cyber Security Centre, the UK’s technical authority for cyber security, on issues related to the cyber security of the UK's telecoms network. The NCSC is responsible for helping to protect the UK’s critical services from cyber attacks, manage major incidents, and improve the underlying security of the UK's telecoms networks through technological improvement and advice to citizens and organisations. The NCSC issues a range of guidance on its website to support organisations in ensuring secure design and management of their networks.


Written Question
Voice Over Internet Protocol: Cybercrime
Tuesday 12th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Technology and Innovation, whether her Department has made an assessment of the potential impact of a cyber attack on the rollout of the Digital Voice services.

Answered by John Whittingdale

Ofcom is responsible for ensuring telecoms providers adhere to their regulatory obligations throughout the migration process. Ofcom has published guidance which states that providers must take steps to identify and protect at-risk consumers who are dependent on their landline. Providers have a range of solutions to ensure vulnerable consumers receive additional support. These options include, among others, free battery back-up units to engineer supported installations or hybrid landline phones. The Government is working together with Ofcom to ensure customers receive appropriate levels of communication and vulnerable consumers are protected.

Furthermore, the Department meets regularly with Communications Providers to discuss the progress made in migrating their customers, and to ensure they have adequate plans in place to inform and protect vulnerable consumers.

While the PSTN migration is an industry-led process, industry is accountable to Ofcom in ensuring the security of any new technologies used in their network.

The Government is committed to ensuring the security and resilience of the UK’s telecommunications networks and services. Since October 2022, public telecommunications providers have been required under the Communications Act 2003 (as amended by the Telecommunications (Security) Act 2021) to identify and reduce the risk of a wide range of security compromises. The specific requirements providers must follow are set out in the Electronic Communications (Security Measures) Regulations 2022, with accompany technical guidance in a code of practice. Ofcom has also been given powers and duties to investigate, rectify, and penalise any infringement of the statutory security and resilience obligations of network providers.

DSIT also works closely with the National Cyber Security Centre, the UK’s technical authority for cyber security, on issues related to the cyber security of the UK's telecoms network. The NCSC is responsible for helping to protect the UK’s critical services from cyber attacks, manage major incidents, and improve the underlying security of the UK's telecoms networks through technological improvement and advice to citizens and organisations. The NCSC issues a range of guidance on its website to support organisations in ensuring secure design and management of their networks.


Written Question
Telephone Services
Tuesday 12th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what estimate she has made of the number and proportion of the public switched telephone network that has been retired as of August 2023.

Answered by John Whittingdale

According to Ofcom’s latest figures, as of August 2023, more than 50% of the UK’s 30 million premises have been moved from the PSTN. The premises that are no longer on the PSTN have moved to various technological options, including 8 million (27%) that have moved to a broadband based Digital Voice solution.


Written Question
Voice Over Internet Protocol
Tuesday 12th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, how many and what proportion of households have been switched to the Digital Voice service as of August 2023.

Answered by John Whittingdale

According to Ofcom’s latest figures, as of August 2023, more than 50% of the UK’s 30 million premises have been moved from the PSTN. The premises that are no longer on the PSTN have moved to various technological options, including 8 million (27%) that have moved to a broadband based Digital Voice solution.


Written Question
Cash Dispensing: Voice Over Internet Protocol
Monday 11th September 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether he has made an assessment of the potential impact of the migration of households from the public switched telephone network to the Digital Voice service on the functionality of free-to-use cash machines.

Answered by Andrew Griffith - Minister of State (Department for Science, Innovation and Technology)

The finance sector, including ATM providers are well-prepared for the switch over from the public switched telephone network to voice over internet (VoIP) in 2025.


Written Question
Thames Water: Land
Wednesday 5th July 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what the value is of land (a) given and (b) sold by the Government to Thames Water since 2010.

Answered by Rebecca Pow - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)

The available records show that the Department has neither gifted nor sold any land to Thames Water since 2010.

Our principal non-departmental public body, the Environment Agency, has a closer working relationship with Water Companies. The relationship arises under the Water Industries Act 1989. The Agency has confirmed that since 2010 it has completed two transactions involving the transfer of infrastructure land to Thames Water listed:

a) Land given

A zero-sum transfer of an observation borehole site located on High Street, Meysey Hampton, Cirencester, Gloucestershire, GL7 5JP on 31/07/2015. This borehole site (located at a Thames Water pumping station complex) was incorrectly registered to the National Rivers Authority (as was) in 1989, and ownership was subsequently transferred to Thames Water in 2015.

b) Land sold

Disposal of a pumping station site adjacent to 21 Esher Road, East Molesey, Surrey, KT8 0AH on 04/09/2013 for £100.


Written Question
Home Office: ClearSprings Group
Wednesday 28th June 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Home Office:

To ask the Secretary of State for the Home Department, how much money his Department spent on Clear Springs in each year since 2015.

Answered by Robert Jenrick

Our accommodation providers are contractually obliged to provide adequate accommodation and to conduct regular quality assurance checks across the asylum estate. Accommodation providers complete due diligence checks and all accommodation must be statutorily and regulatory compliant before they are selected.


Written Question
Home Office: ClearSprings Group
Wednesday 28th June 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Home Office:

To ask the Secretary of State for the Home Department, how much money her Department paid to it's contractor Clear Springs for asylum accommodation in the London Borough of Brent in each year since 2015.

Answered by Robert Jenrick

Our accommodation providers are contractually obliged to provide adequate accommodation and to conduct regular quality assurance checks across the asylum estate. Accommodation providers complete due diligence checks and all accommodation must be statutorily and regulatory compliant before they are selected.


Written Question
Home Office: ClearSprings Group
Wednesday 28th June 2023

Asked by: Dawn Butler (Labour - Brent Central)

Question to the Home Office:

To ask the Secretary of State for the Home Department, if he will provide a breakdown of his Department's spending on their contractor Clear Springs in 2022-23.

Answered by Robert Jenrick

Our accommodation providers are contractually obliged to provide adequate accommodation and to conduct regular quality assurance checks across the asylum estate. Accommodation providers complete due diligence checks and all accommodation must be statutorily and regulatory compliant before they are selected.