Govia Thameslink Franchise

Debate between Lord Johnson of Marylebone and Heidi Allen

Wednesday 18th July 2018 Commons Chamber

[Joseph Johnson]

Things are improving, although they are not yet back at the level they need to be. More services are running today—150 to 200 each day—than before 15 July, as a result of the interim timetable that GTR has just implemented, and the number of on-the-day cancellations has been dramatically reduced, so the Chair of the Select Committee could give some credit to GTR for the kind of progress that we have seen since the introduction of the interim timetable on Sunday, while recognising that there is significant work still to be done.

[Heidi Allen (South Cambridgeshire) (Con)]

I have to say to the Minister that on the lines in my area, which also run through Royston and St Neots stations in the constituencies of my right hon. and learned Friend the Member for North East Hertfordshire (Sir Oliver Heald) and my hon. Friend the Member for Huntingdon (Mr Djanogly), the new timetable did not go live, to all intents and purposes—most certainly not on Sunday, and we still had lots of cancellations on our lines on Monday.

I have two specific questions. First, like a lot of people I remain deeply dissatisfied that compensation is only for season-ticket holders, with other people having to use Delay Repay. What about my constituents who are having to drive to main commuter stations that they would not normally use and sometimes having to pay £9 or £10 a day to park there? They would normally be able to walk to their own village station. We need to do better on compensation, and there are a lot of us who will not let that drop. Secondly, how long is this hard review actually going to take? We are two months in and the service is still nowhere near acceptable.

[Joseph Johnson]

There are a number of elements to that. I recognise that services in my hon. Friend’s constituency have not been running perfectly, by any means. Some technical operational difficulties that were Network Rail’s responsibility have been at fault. There was a signal fault between Cambridge and Royston, which was a Network Rail issue, and there was a double track-circuit failure at Foxton, which was also a Network Rail issue and which has played a particular part in the difficulties that my hon. Friend’s constituents have been experiencing today.

On her point about compensation, the package has been designed to compensate the worst-affected passengers who travel every day on season tickets bought in advance. As I said, it is similar to the compensation that was offered to Southern ticket holders following the industrial action last year. Passengers who travel less frequently can claim Delay Repay compensation for the disruption that they experience, and we encourage them to do so.

Govia Thameslink/Rail Electrification

Debate between Lord Johnson of Marylebone and Heidi Allen

Tuesday 3rd July 2018 Commons Chamber

[Joseph Johnson]

With respect to the speculation in the newspapers over the weekend, I clarify for the House that we are reviewing the options that have been presented to the Department by Network Rail on how we can make the most of the £2.9 billion that the Department and the Government have set aside for this important scheme. It represents one third of the entire enhancement budget across the entire railway network for the five-year period starting in 2019, and it is entirely right that the Government ensure that we get good value for money from it and deliver passenger benefits to the greatest extent that we possibly can.

The hon. Gentleman asked about GTR. A new chief executive is coming into post. I am due to speak to him later today. He has the vital task of ensuring that the new timetable that it is putting in place on 15 July stabilises services as rapidly as possible.

[Heidi Allen (South Cambridgeshire) (Con)]

The Minister will know, because unfortunately for him I keep WhatsApping him every time my angry constituents tweet or email me, of the utterly unacceptable three-hour gaps that remain between trains at peak times in commuter villages. Four-carriage trains are turning up rather than 12-carriage trains; this is becoming an issue of safety, not just reliability. I understand that franchise removal could be the ultimate conclusion but, when he does his hard review, will he look at the commuter villages as well as the main hub stations in making that decision? Can he just give us a clue: what would the alternative be, are the risks worth it and will the service be better?

[Joseph Johnson]

As my hon. Friend knows, I am in contact with her on a regular basis about the situation affecting her constituents using stations such as Royston and St Neots—

Oral Answers to Questions

Debate between Lord Johnson of Marylebone and Heidi Allen

Monday 11th September 2017 Commons Chamber

[Joseph Johnson]

I believe my right hon. Friend the schools Minister is confirming that he would be keen to take such a meeting.

[Heidi Allen (South Cambridgeshire) (Con)]

11. When she plans to publish the Government’s strategy on the safeguarding of unaccompanied asylum-seeking and refugee children.

Higher Education (Information) Bill

Debate between Lord Johnson of Marylebone and Heidi Allen

Friday 23rd October 2015 Commons Chamber

[The Minister for Universities and Science (Joseph Johnson)]

I congratulate my hon. Friend the Member for South Cambridgeshire (Heidi Allen) on securing a place in the ballot, and thank her for her efforts in championing this important issue. I also thank Which? for its support for the goals of the Bill.

We have a world-class higher education system, and more new providers have entered the sector in the last five years than at any time since the big 1992 expansion. Allowing new entrants is part of our approach to creating a diverse and healthy market in which competition can drive up quality and deliver value to students, but a healthy market requires well-informed consumers. Applicants need to know what they can expect from a particular course, and be able to compare institutions across a wide range of criteria. Much information is already available, but the whole sector needs to go further. Improved information also needs to be supported by a regulatory framework that puts students at the heart of the system.

The Bill addresses many key issues, and I shall come on to say more about the type of information that students want. We know that information about what they can expect from university is crucial to young people who are making life-changing decisions. We recognise that higher education is not the only option for them, and that it is therefore essential for them to have the best information and support available so that they can make those huge decisions. If they are to make the best possible choices about where and what to study, individuals need access to robust, timely and objective information about the quality of teaching that they are likely to experience, and what it is likely to mean for their future employment.

As my hon. Friend rightly pointed out, league tables are not always an accurate reflection of the quality of education that is provided in a specific course. We also know that students require a wider range of information on such matters as course quality, teaching intensity, contact hours and the cost of living, all of which are relevant to them. Information from the National Student Survey—involving about 300,000 final-year undergraduates each year since 2004—and the annual Higher Education Policy Institute surveys, undertaken with the Higher Education Academy, provide some insight. Clear priorities for university students were more hours of teaching, smaller teaching groups and better learning facilities, but there is little information for them on such matters. Some 75% thought that they probably, or definitely, did not have enough information about the way in which tuition fees are spent.

The National Student Survey records scores for assessment and feedback, which have traditionally been the area of student experience with the lowest satisfaction levels. Following focused effort by providers, the level is now running at 74%, up from 64% in 2008. However, one third of undergraduates paying higher fees in England believe that their course represents very poor, or poor, value for money.

As part of our drive for more transparency and better value for money for students, we are developing a teaching excellence framework. As we have already announced, we will set out our proposals in a Green Paper later in the autumn. That will help students to make good choices, and to have ready access to transparent information. We believe that the framework—as promised in our manifesto—will act as a driver of increasing quality by enabling students to make more informed choices on the basis of better information about teaching quality and outcomes, and incentivising the sector in respect of teaching excellence.

[Heidi Allen]

Will the Minister give way?

[Joseph Johnson]

I want first to deal with the substance of the Bill, so that my hon. Friend will have the satisfaction of knowing the Government’s position.

While I support the spirit behind this well-intentioned Bill, I do not believe that it is the best way in which to achieve our objectives on behalf of students, or to provide them with the increased information on higher education that they need. We do not think it appropriate to put into legislation detailed data requirements which, by their very nature, would frequently be subject to change to reflect adaptations and improvements in the sector. We believe that our forthcoming proposals on the teaching excellence framework will address our objectives in a holistic way and tackle the range of issues that my hon. Friend has rightly raised, including the need for transparency in the sector and the rights of students and consumers to improve their overall experience. Indeed, Universities UK has stated in its briefing note for this Bill that the teaching excellence framework will be a vehicle for introducing many of those measures.

Before I go into the detail, I shall set out the existing work we have done on student information. But first, I will happily give way to my hon. Friend.

[Heidi Allen]

What reassurance can the Minister give me—