Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps he has taken to reduce the time taken by HMRC to process self-assessment repayment requests.
Answered by Jesse Norman
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.
Asked by: Ruth Cadbury (Labour - Brentford and Isleworth)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what recent estimate he has made of the average time taken by HMRC in processing self-assessment repayment requests.
Answered by Jesse Norman
HMRC have to balance processing repayment claims quickly with protecting the public purse from incorrect or fraudulent claims. In order to do this they undertake a number of automated and manual checks. Currently, owing to the effects of COVID-19 and the introduction of various Government schemes to support taxpayers, HMRC are seeing an increase in the number of repayment claims within the Self-Assessment system. HMRC aim to provide a fair and consistent service to all taxpayers while prioritising the most vulnerable where appropriate. HMRC deploy their resources based on customer demand, business requirements, and key business events, in order to provide the best possible service.
HMRC publish their performance data regularly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.