Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Alex McIntyre Excerpts
Wednesday 11th March 2026

(1 day, 10 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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I think the hon. Gentleman can tell from the comments around the House how much respect and affection there is for posties around the country, and I am disturbed by what he describes. Ultimately, the only sustainable future for Royal Mail is in bringing together a workforce who are really passionate about what they do and a management who are seeking to get the company into a financially sustainable position. That is why we are prioritising the talks going on at the moment.

Alex McIntyre Portrait Alex McIntyre (Gloucester) (Lab)
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Gloucester residents have been let down by Royal Mail for years; it is prioritising parcels over post and profits over our posties. I have a visit to Gloucester North delivery office on Friday, and I was shocked to find out from the frontlines that it is offering overtime to clear the backlog before I get there. Ofcom has proven to be utterly toothless in this matter; it is not regulating properly, and Royal Mail is baking the fines into its business plans. What more can we do to give Ofcom the bite that it needs to improve service for Gloucester residents?