Andy Carter
Main Page: Andy Carter (Conservative - Warrington South)Department Debates - View all Andy Carter's debates with the Department for Transport
Railway Ticket Offices
Andy Carter Excerpts(8 months, 1 week ago)
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Andy Carter (Warrington South) (Con)
My constituency has three railway stations: Warrington Central, Warrington Bank Quay and Warrington West. The latter two will see their manned ticket offices close, and although Warrington Central is one of the few stations where ticket offices will not be shut entirely, there will be a reduction in staffing hours there.
This public consultation is one of the poorest public consultations I have seen, because there is simply no explanation for the vast difference in the way that two stations that are less than a mile from each other are being treated. Warrington Bank Quay, which is the main line station on the west coast main line, will have no members of staff at its ticket office, yet Warrington Central will have a fully staffed ticket office. That makes no sense at all.
My hon. Friend the Member for West Dorset (Chris Loder) cited a figure saying that 12% of tickets last year were sold through a ticket office. That really is an oversimplification of the situation, especially when we consider just how many journeys are made annually. The latest figures for 2018-19—pre-pandemic—show about 1.8 billion rail journeys taking place in the UK. If we accept the 12% figure, that means that 200 million tickets were purchased through a ticket office. That is a huge number, but we are simply to withdraw ticket offices from around the UK. The 12% figure also does not take account of the conversations that take place at ticket windows when a ticket is not purchased but advice is sought about the best route, or details are given about buying a ticket at a later date. All these things are not being taken into account.
I will not take up any more time in this debate, save to ask the Minister one question. Can he explain to me why there is a difference in the way that Warrington Bank Quay station, which is run by Avanti, is being treated and the way that Warrington Central, which is run by Northern, is being treated?