Taxis and Private Hire Vehicles

Andy McDonald Excerpts

Tuesday 29th April 2014 Westminster Hall

[Tom Blenkinsop (Middlesbrough South and East Cleveland) (Lab)]

Thank you, Mr Chope, for the opportunity to speak in the debate. I congratulate my hon. Friend the Member for Easington (Grahame M. Morris) on securing it and on expounding a well worked-out argument, with which I am certain that most hon. Members in the Chamber agree. The Law Commission consultation is extensive, asking many questions and offering several sensible proposals. I will focus on my concerns about the accessibility of taxis and private hire vehicles for disabled people.

At the beginning of this year, Boro Taxis, which operates in the south Middlesbrough part of my constituency, hit the headlines in national and local media outlets following what many might see as exploitation of and disregard for disabled passengers. On 31 December 2013, Middlesbrough council’s licensing department was reported to have found that a number of private hire operators were charging disabled passengers—wheelchair users, in particular—up to twice the standard fare, with licensing officer Tim Hodgkinson arguing that this was a “widespread” practice and a “direct consequence” of passengers’ disability.

The council sent notices to the relevant operators advising them that it considered the practice to be in breach of their regulatory and statutory obligations. I am sure that most hon. Members find such flagrantly discriminatory practices repugnant. Disabled people throughout the country struggle to access transport as is, and to charge them extra because of their disability strikes me as totally wrong.

[Andy McDonald (Middlesbrough) (Lab)]

Does my hon. Friend agree that one of the fundamental principles underpinning the Equality Act 2010 is that disabled customers should not be treated on less favourable terms than able-bodied customers, and that surely extends to the price that fare-paying taxi customers are charged for the same journey? If that happens under the existing regulatory framework, what on earth will things look like if the deregulation programme goes ahead?

[Tom Blenkinsop]

I agree with my hon. Friend. Such circumstances are occurring now, while the trade is regulated, but my fear is that with further deregulation, instances such as the one I described will become increasingly common and harder for local authorities to monitor and to manage.

On 11 January 2014, somewhat astonishingly, the owner of Boro Taxis, Mr Bashir, admitted that his own company policy at the time was “morally totally wrong”. The firm, however, subsequently started to refuse to carry any wheelchair users, arguing that it would be “uneconomic” to do so. News of the Boro Taxis decision resulted in a ferocious backlash, and thousands of social media users, many of whom were likely customers, called for and pledged to a boycott of the firm.

The company quickly performed a welcome U-turn on the decision, given the ensuing negative publicity, but the issue continues to be one that users of the taxi service talk about and it is often referred to when the firm is discussed. That there was even such a proposal in the first place, however, I fear shows an unwelcome eagerness to discriminate and to treat disabled passengers as liabilities, rather than as valued customers. My main fear about the proposed deregulation of the trade is that such practices will become more common.

That is only one case, but it demonstrates a problem that I suspect, from communications from disabled people throughout the region, to be systemic. The Law Commission is therefore correct to identify equality and the needs of disabled passengers as an area in desperate need of legislative reform. In the consultation, disability groups highlighted the lack of training and disability awareness among taxi and private hire drivers, with issues such as an increased risk of injury due to wheelchairs not being properly secured, or a deaf passenger being unable able to communicate effectively with the driver. That is of course a two-way street: drivers may also injure themselves while helping disabled passengers in an inexpert fashion. Employers have to ensure that their drivers are trained and compensated properly for such training.

Some excellent training schemes are available to drivers on all aspects of dealing with people with a disability, such as loading and unloading wheelchair users, securing the wheelchair, or how to operate the swivel seat, the hearing loop and so on. More importantly, however, training will ensure that drivers and indeed taxi firm owners are aware that it is imperative to treat all people of differing abilities with dignity.

Various training schemes have been adopted by local authorities, but I firmly believe that national safety standards should be applied as a minimum and that this should include disability awareness training. On a business level, there should therefore be a fair playing field and a good standard of customer services maintained for all, especially disabled people, nationally. Furthermore, a statutory requirement should be placed upon licensing authorities to take steps to ensure taxi and private hire drivers’ compliance with their equalities obligations.

Middlesbrough council’s report into accessibility, which highlighted the issue of charging disabled passengers extra, was a welcome step. It will have made a real difference for disabled people in the town. That should be the practice nationwide, and it should be done on a regular and standardised basis. I am aware that some councils are hesitant to undertake monitoring and testing due to concerns about the safety and welfare of their employees, but a statutory requirement of that kind could be met through regular consultation with disabled passengers by licensing authorities, and through improved and easier reporting structures for recording incidents.