Ann Davies
Main Page: Ann Davies (Plaid Cymru - Caerfyrddin)Department Debates - View all Ann Davies's debates with the Leader of the House
(2 days, 19 hours ago)
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Sir Alan Campbell
I agree with my hon. Friend. We will deliver the first ever modern service framework for dementia to deliver improvements in quality of care. We are committed to tackling the issue he mentioned and I will ensure that the Health Secretary has heard his concerns.
Ann Davies (Caerfyrddin) (PC)
In 2020, my constituent Dorien Williams submitted a complaint to the Legal Ombudsman service about the professional conduct of his former legal representatives. It took the ombudsman four years to find in his favour. The delay took Mr Williams over the six-year limitation period, denying him the opportunity for legal recourse. Does the Leader of the House agree that the ombudsman’s defence that other customers experienced similar delays is totally unacceptable? Will he allow a debate in the House to provide accountability?
Sir Alan Campbell
It is not good enough to explain away such delays by simply saying that they happen and that people should stand in a queue. I think we all sometimes get frustrated at the work that ombudsmen do, though they do important work. I will draw the point to the attention of the appropriate Minister to get a response for the hon. Lady.