Oral Answers to Questions

Anna Dixon Excerpts

Tuesday 18th November 2025 Commons Chamber

[Anna Dixon (Shipley) (Lab)]

I thank the Minister for his comments. Last week on the Public Accounts Committee, we heard about the shocking scandal of faulty cavity wall insulation under the energy company obligation 4 scheme, for which the last Government outsourced oversight to TrustMark. I have heard from constituents across Shipley who potentially face bills of tens of thousands of pounds to put right shoddy work. They are living in damp and mouldy homes. How is the Minister ensuring that those homes are remediated without cost to homeowners, and how will trust be restored in these schemes for the future?

[Martin McCluskey]

When I came to this brief, I too was shocked at the extent of the failures of the external wall insulation scheme under ECO4. We have set out the actions that we are taking to ensure that properties are remediated at no cost to the householder. Looking to the future system, the three principles that I believe we should follow are that work should be done right the first time; the system should be simple and easy to navigate from the consumer’s point of view; and when things go wrong—I do not want them to, but when they do—there needs to be swift remediation through the system to ensure that it delivers for consumers.