Broadband and Mobile Connectivity: Rural Areas

Anna Sabine Excerpts

Wednesday 21st May 2025 Westminster Hall

[Graham Stuart (in the Chair)]

I will call Anna Sabine to move the motion and then the Minister to respond. I remind other Members that they may make a speech only with prior permission from both the Member in charge of the debate and the Minister. If anyone does not have that twin permission, they should not and may not speak. There will not be an opportunity for the Member in charge to wind up, as is the convention for 30-minute debates.

[Anna Sabine (Frome and East Somerset) (LD)]

I beg to move,

That this House has considered broadband and mobile connectivity in rural areas.

It is a pleasure to serve under your chairmanship, Mr Stuart. I represent the fairly rural constituency of Frome and East Somerset. In February this year, I conducted a survey asking residents in villages such as Lamyatt, Doulting, Alhampton, West Pennard and Witham Friary about their experiences with mobile and broadband signal. The number of responses was overwhelming, and there was a striking consistency to what they told me. The current arrangements for getting a mobile or broadband signal are mismatched, too expensive, frequently slow and, in many cases, simply not fit for purpose.

Access to a reliable internet and mobile signal is now a basic necessity of our lives. Whether for work, education, healthcare or simply staying connected, people rely on broadband and mobile coverage every single day. I heard from a number of brilliant rural businesses—wedding venues, farms, ironmongers—who battle with poor connectivity daily. For many, broadband remains one of the biggest obstacles they face as a business, in terms of both the quality and speed of the connection available and the frustrating experience that creates for their customers. One local farm, for example, was quoted more than £250,000 by Openreach just to connect a wire across a relatively short distance to secure full-fibre broadband.

[Jim Shannon (Strangford) (DUP)]

We are all here for the same purpose: our constituencies do not have the 3G broadband that we all wish to see. Does the hon. Lady agree that Westminster and all the other regions of the United Kingdom—Scotland, Wales and Northern Ireland—should collectively have a programme that delivers 3G broadband for everybody in this great United Kingdom of Great Britain and Northern Ireland?

[Anna Sabine]

I have met the Minister before, which I will come on to. I know there is a plan, about which I have some specific questions. I totally agree that this is a nationwide challenge. On mobile reception, I am particularly concerned about the elderly and vulnerable in the Government’s digital switchover. Many of those individuals still rely on landlines, not by choice but because mobile signal in their area is unreliable.

[Warinder Juss (Wolverhampton West) (Lab)]

My constituency of Wolverhampton West is residential, densely populated and urban. The area of Tettenhall has lots of elderly constituents, many of whom do not have a mobile signal, creating a dead zone. A recent investigation by The Observer said that, nationally, mobile coverage is more than 1,000 times worse than reported by Ofcom. Does the hon. Member agree that this is not solely a rural problem, but a national problem that affects everyone and to which the Government need to give urgent priority?

[Anna Sabine]

I have not seen that research by The Observer, but it is interesting. I live in a town in my constituency and I have poor mobile coverage. I am sure it is not uncommon to find that it is worse than it is reported.

Many older people in my constituency still rely on landlines, not by choice but because the mobile signal in their area is unreliable. Although good internet and 4G can enable voice calls, that is not always the case in rural areas. Crucial services such as two-factor authentication for medical appointments or online banking still rely on SMS, which in turn relies on having basic mobile coverage. A constituent in Alhampton tells me that every time she needs a one-time passcode, she has to run out of her house and up the road to try to get a signal.

[Wendy Chamberlain (North East Fife) (LD)]

Half the areas in my constituency are considered to be among the worst 10% in the UK for broadband coverage. My community council raised the same issue as my hon. Friend in relation to updates, which are a problem for those who are home working and want to make payments online. I hope the Minister will reassure me, but does my hon. Friend agree—a bit like the hon. Member for Strangford (Jim Shannon)—that we need to work on a nationwide basis to resolve these issues?

[Anna Sabine]

I thank my hon. Friend; there are a couple of interesting points there. The number of people affected may be relatively low, but they can be concentrated in one area, and it is quite often a rural area. On the question of one-time passcodes, I notice that many companies now offer alternatives, but the process seems to be quite slow.

We often talk about 5G-ready smartphones and fibre-optic broadband, but not all communities start from the same point. Urban areas have a considerable head start, and rural areas should not be punished for being harder to reach.

[Steff Aquarone (North Norfolk) (LD)]

The connectivity challenge is a huge issue in rural areas, especially for businesses. I recently visited a local tourism business in Bacton that relies on multiple copper landlines—a very vulnerable set-up, given the upcoming switch-off of the public switched telephone network. That business has had outages and engineers unintentionally disconnecting those landlines during maintenance work, and there is clearly no plan yet from Openreach for full-fibre in the village. Does my hon. Friend agree that such connectivity issues are holding back our rural economy, and that Openreach needs to help villages like Bacton to thrive?

[Anna Sabine]

I absolutely agree with my hon. Friend that those issues hold back rural economies. I am sure there are some interesting statistics on how much more growth—which is the Government’s agenda—we could get out of rural areas if they could connect at speed and at the times they needed to, without having to pay for often expensive satellite alternatives.

I welcome the Minister’s continued engagement on this issue, particularly his meeting with me and Somerset MPs to discuss the next steps in the roll-out of Project Gigabit, but I have three specific asks of him today. First, I would be grateful if he could confirm when we will receive the promised map identifying which households are included in the scheme. For any that are not included, what mechanism, obligation or incentive will exist to ensure that broadband providers still serve them?

[Vikki Slade (Mid Dorset and North Poole) (LD)]

Does my hon. Friend agree that it is unacceptable for homes and businesses that were originally put in scope for local Gigabit projects to be de-scoped partway through, like the homes and farms on the National Trust’s Cowgrove estate, and then told that the Gigabit voucher scheme has been paused, so that they cannot even buy in to other projects in the area?

[Anna Sabine]

That does sound very unfortunate. I know of villages in my constituency where vouchers have been applied for and received, but it is taking so long to get internet coverage that the vouchers are expiring. Clearly, there are a few voucher-related issues.

My second ask relates to concerning reports from the telecoms industry that the remaining Project Gigabit fund, some £2 billion, might be at risk in the upcoming spending review. Any reduction in that funding would seriously undermine efforts to deliver universal full-fibre connectivity. If such cuts were made, it is highly unlikely that our more remote rural communities would ever see a fibre connection. Will the Minister confirm whether the funding will be protected?

Finally, as we continue the digital switchover, what specific support will the Government provide to ensure that the elderly, the vulnerable and those in isolated rural areas are not left behind?

[Liz Saville Roberts (Dwyfor Meirionnydd) (PC)]

On the matter of the radio teleswitch service, there are 790 meters in my constituency still running off RTS, which operates Economy 7 meters, and across Wales there are 11,000. The Government do not know how many households depend on those meters for their heating. In many areas, particularly rural areas, that are off-grid and without any signal, smart meters will not work. How will we ensure that these often very vulnerable people are kept safe?

[Anna Sabine]

That is an extremely good point; perhaps the Minister will be able to address it in his response.

In today’s hyperconnected world, no community should be excluded. We speak of self-driving cars and space tourism, so clearly the technology exists; it is not a question of possibility, but a question of political will.

[Jess Brown-Fuller (Chichester) (LD)]

Does my hon. Friend agree that rurality does not necessarily correlate with population density? My constituency is a city, albeit a small one, yet mobile signal is non-existent in the city centre, and businesses have had real issues attaching to any sort of broadband availability.

[Anna Sabine]

I agree with my hon. Friend; when I moved into my house in Frome recently, I was told that only one broadband provider was available, because all the other cabinets were full. There are many issues around broadband connectivity in towns as well.

I will finish my points there, because I believe that other colleagues have agreed to speak.