Digital Markets, Competition and Consumers Bill

Debate between Barbara Keeley and Kevin Hollinrake

Consideration of Lords amendments
Tuesday 30th April 2024 Commons Chamber

[Kevin Hollinrake]

I will just finish this answer. There have been two sentences. Two people got a £6.1 million fine. There were four more successful prosecutions in Leeds Crown court only very recently, and sentence is due to be imposed on those individuals. The hon. Lady raises important points, and did great work on the all-party parliamentary group, and I will always listen to her. We are undertaking a review looking at primary and secondary markets, and she will have every chance to give her input to that review, just as anybody else will. I look forward to hearing her representations.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

The Government claim that they are doing enough, but that is just not the case. Here is an example for the Minister: on secondary ticketing sites, three tickets for the Taylor Swift show on 21 June are going for £72,000. They had a face value of £170 each. How is the market working?

[Kevin Hollinrake]

I agree that some of the examples are shocking. The key question is what measures we will put in place to address them. Ireland, for example, completely banned secondary sales, yet the prices seen on the internet are equivalent to what the hon. Lady describes, so there is no perfect solution that has already been tried. However, we are very happy to look at the evidence, look at what might be done, and do something that is effective, rather than crowd-pleasing. That is what we are committed to doing.

The reality is that some organisers are simply much more successful than others at preventing large-scale unauthorised resales. The ticket market is clearly evolving rapidly. Our review will therefore consider evidence from businesses and platforms operating in ticketing and resale markets, as well as venues, artists, enforcers and consumers. The Government intend the review to take place over nine months, after which we will consider any appropriate further action. [Hon. Members: “You won’t be there.”] Members who are commenting from a sedentary position should beware of overconfidence.

I very much hope that hon. Members will support the Government’s position today. I especially hope that Members in both Houses will note our movement in two important areas: the Secretary of State’s approval of CMA guidance for the new digital markets regime, and secondary ticketing. These changes are considered and balanced, and I urge Members in the other place to consider their position on the other amendments that our motions today seek to reject. Throughout the Bill’s passage, the Government have listened carefully to the arguments presented, and in response, we have made a series of significant changes where we recognise that improvements could be made. It is important that we now reach full consensus on the Bill’s final form, so that it reaches the statute book without further delay.

--- Later in debate ---

[Kevin Hollinrake]

We believe those provisions are already there. I have quite happily used Viagogo on many occasions, as other people have when reselling tickets. Of course we will keep looking at the primary and secondary markets, and at the interaction between the two, so that we can develop the right way to regulate the market, in a future Parliament.

[Barbara Keeley]

On that point, will the Minister give way?

[Kevin Hollinrake]

I will come to the hon. Lady’s points in a moment.

On the things we are doing to hold big tech to account, I can assure my hon. Friend the Member for Weston-super-Mare (John Penrose) that the fire burns brightly in me. I do not think we have moved away in any material way from ensuring that this legislation is fit for purpose and does what it sets out to do. As I said in response to his earlier intervention, we do not believe there is any bleed-across between the merits-based approach to penalties and other regulatory interventions. The revised wording about the countervailing benefits exemption did not change the effects of the clause and did not change the guidance in the explanatory notes.

As my hon. Friend is aware, we are doing a lot of work on regulation. We have engaged on regular occasions to ensure that gets to where he wants. On costs and benefits, he will have noticed we brought forward the growth duty for our economic regulators quite recently, as well as the smart data road map. I know he waits with bated breath for the White Paper that will come forward shortly.

I thank the hon. Member for Gordon (Richard Thomson) for his support for the legislation. We do not think the change from conduct is indispensable to the benefits; benefits could not be realised without the conduct materially changing the position in any way.

My hon. Friend the Member for Folkestone and Hythe (Damian Collins) said that we had moved to a different balance. I do not think I said that; I am happy to clarify my remarks about proportionality. We have provided more certainty and clarity around that position, which we always thought was part of the way the CMA would make its decisions. He made points about how the regulator would view, for example, the significant charges made across the Xbox platforms, which both charge 30% to the people who have e-commerce through those payment systems. As he said, businesses might not think that is too much, but we both know that it is not businesses that pay that ultimately, but consumers. The requirement for the CMA to make interventions for the benefit of consumers is in its very DNA, so I think it would act in those situations.

The hon. Member for Worsley and Eccles South (Barbara Keeley) talked about the secondary ticketing position. I hear her points, and the points raised by the hon. Member for Washington and Sunderland West (Mrs Hodgson), very clearly.

[Barbara Keeley]

I counsel the Minister against what he is doing. As his colleague in the Department for Culture, Media and Sport team did recently at oral questions, he is repeating the arguments that the platforms use. It is sad to hear Ministers repeating the same lines that a global chief officer of Viagogo came out with when they were over here. In Ireland, fraud activity has not increased—because the legislation is working., and that is why there are no prosecutions in Ireland. We would be in that situation if we had that legislation. As my hon. Friend the Member for Washington and Sunderland West probably wants to point out, it is alright to say that the use of bots is illegal, but nobody is being prosecuted for the illegal use of bots to wholesale-buy tickets; it is happening, so I counsel the Minister and his ministerial colleagues’ against their constant repetitions, which are not plausible to anybody outside.

[Kevin Hollinrake]

The hon. Lady is right to say that there is a difference between legislation and enforcement. We urge the authorities that have responsibility to enforce those provisions to make use of them. In Ireland, where the resale of tickets has been banned, inflated prices are still a feature of the ticket markets. Tickets for Taylor Swift’s Dublin shows are selling well in excess of their face price on the internet in Ireland, but no prosecutions have been made.

Post Office Horizon: Compensation and Legislation

Debate between Barbara Keeley and Kevin Hollinrake

Monday 26th February 2024 Commons Chamber

[Kevin Hollinrake]

It is fair to say that we can all now see a significant body of evidence showing that these were wrongful convictions, which is why we are acting in this unprecedented way. If the hon. Lady is referring to the Capture cases, we do not have that body of evidence thus far. We think the DWP cases are a different cohort because of the evidential standard. We are acting in this way because we do not think the evidential standard for Horizon was of the right level, and clearly a number of different factors were involved in these convictions. The DWP cases are different. There are around 70 to 100 cases in the DWP cohort, which means that the vast majority of the 983 convictions will be overturned by this legislation.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

I want to raise again with the Minister the shortcomings of the Horizon shortfall scheme. My constituent, Mr Pennington, was a sub-postmaster for over 20 years, and for 11 of those years he had the stress and worry of continually having to pay back shortfalls generated in error by the Horizon system. He has not received back all that he was forced to pay in, and he was offered only a derisory £1,500 for 11 years of stress and financial distress. I wrote to the Minister about this case five weeks ago, and I have still not received a response. Last week, the Business Secretary said that I will receive a letter very soon. How long will Mr Pennington have to wait for answers to his questions after so many years of financial stress and worry?

[Kevin Hollinrake]

I will chase that correspondence as soon as I leave the Chamber. I thought I had signed the correspondence, and I apologise if the hon. Lady has not received it. I will ensure that she receives it at the earliest possible opportunity.

I am familiar with the hon. Lady’s case, having read about it and about the times she has raised it in the House and elsewhere. I am keen to look at this. The advisory board made recommendations about how we can make sure everyone feels that their settlement is fair. We are looking at those recommendations, and I will get the letter to her as soon as I can.

Post Office Ltd

Debate between Barbara Keeley and Kevin Hollinrake

Monday 29th January 2024 Commons Chamber

[Kevin Hollinrake]

That is a good point. In the past, the relationship between Post Office Ltd and sub-postmasters has not been where it should have been. It is important that that changes. There has been much work on this: 100 area managers have been appointed to help build that relationship, and some of the past conduct and culture of the Post Office has changed. However, we know that it needs to change further. That is the job of the board; we need the right leader of the board in order to do that—hence the action that we took over the weekend.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

Poor leadership and governance of the Post Office led to the badly designed Horizon shortfall scheme, which other Members have referred to. I have to say to the Minister that there has been massive under-compensation of sub-postmasters, including my constituent Mr Pennington. For 10 years, he was forced to find shortfall amounts totalling a possible £100,000 because of the Horizon system. He and his wife had to use their own savings, sell shares and even jewellery, and remortgage their house twice.

The stress and worry of finding those shortfalls over 10 years was immense, and Mr Pennington had a mini-stroke shortly after selling the business in 2012 because he could not stand paying the shortfalls any more. Yet the Horizon shortfall scheme has paid out a paltry £1,500 for those 10 years of stress and worry, and has compensated only half the shortfalls. Even the tax top-up promised in November has not yet materialised. I have written to the Minister about that case, but what action can he promise now to ensure that my constituent is finally compensated for those years of distress to him and his wife?

Post Office Horizon Scandal

Debate between Barbara Keeley and Kevin Hollinrake

Wednesday 10th January 2024 Commons Chamber

[Kevin Hollinrake]

I would be delighted to meet Noel Thomas. A key part of the excellent dramatisation “Mr Bates vs The Post Office” and of “Mr Bates vs The Post Office: The Real Story”, which sits behind it and which people can also watch, features Mr Thomas. His story was incredibly moving and anybody who saw it would be moved by it, so of course I will meet him. I am keen to ensure that he gets not only the apology he deserves, but the redress he deserves, and I am sure we can discuss that when we meet. The Government are keen to make sure that the compensation schemes work as effectively as possible, to make sure that Mr Thomas gets the compensation he needs and he is able to move on with his life.

[Barbara Keeley (Worsley and Eccles South) (Lab)]

Following the excellent ITV drama, whose makers I congratulate, there is a clear belief, expressed by my constituents, that sub-postmasters and sub-postmistresses must have their names cleared and be fully compensated. There is also a view that those responsible for this appalling miscarriage of justice should be held to account, which is what we need to see unfolding in the next months. One of my constituents has said:

“The whole affair has made me ashamed of the Post Office hierarchy, the Government and the UK legal system.”

What are the Minister and the Government going to do to restore public trust? Will he expand on the timescale of action to ensure that justice and the fullest redress is given to all those affected?

[Kevin Hollinrake]

Having dealt with a number of different redress schemes over the years, including those following some of the banking scandals, my experience with victims—the same applies in respect of the Post Office—is that they want two things: compensation and people being held to account. That is not least because, if people are held to account the chances of the same thing happening again might be reduced, as everyone would know that they will be held to account. That acts as a deterrent, in addition to its being something that people want to see to make sure that justice is served. Of course, the Government are not in charge of prosecutions, which are done by the various people in charge of prosecutions—the police and the CPS. I am sure they are looking closely at the evidence that is already out there and will look at the further evidence that comes to light through the inquiry. It is due to complete by the end of the year and hopes to report soon after. That deals with the inquiry side of things. As for compensation, we are keen to deliver all compensation by August, but we hope to do so sooner.

Horizon: Compensation and Convictions

Debate between Barbara Keeley and Kevin Hollinrake

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

Absolutely. I thank my hon. Friend for all his work on the Select Committee, of which he is a long-standing member. We are very concerned about the people who will not come forward for whatever reason. The best way to tackle that is to make it easier to get compensation. That is one of the reasons why we brought forward the fixed-sum award route for overturned convictions—there is no requirement to submit a detailed claim to access that £600,000—and made it easier generally to overturn convictions by making those two routes easier. We think that is the best way to convince people to come forward. The message should go out loud and clear from every Member of this House to the people affected: “Please come forward, because you will be treated fairly and you will be compensated quickly.”

[Barbara Keeley (Worsley and Eccles South) (Lab)]

I am raising points from constituents who have been moved by the ITV drama on the Horizon scandal. I want to reiterate the points made by my hon. Friends and hon. Members on the Government Benches about the value of such a drama in bringing home the extent of the scandal to a much wider audience. I congratulate all those involved in making the drama, and the investigation work that went into it. May I add my voice to that of my hon. Friend the Member for Stalybridge and Hyde (Jonathan Reynolds) to support the review of private prosecutions? That is the power that allowed the Post Office to be a supposed victim, investigator and prosecutor. Finally, my constituents are deeply concerned about the delay in paying compensation to victims. Can the Minister expedite the payments in any way?

[Kevin Hollinrake]

I share the hon. Lady’s point that the dramatisation was invaluable in raising awareness and in making sure that we bring forward measures as quickly as possible—all things that she mentioned. As I said, private prosecution is something that I discussed with the Lord Chancellor today, and he is keen to look at that in the general context. I am sure that he will report to the House in due course. I agree with the hon. Lady entirely on delays. We want to expedite this process of overturning convictions and paying compensation, to make it much quicker and easier. That is the best way to resolve these issues and ensure that as many people as possible are confident to come forward.

Social Care

Debate between Barbara Keeley and Kevin Hollinrake

Tuesday 25th February 2020 Commons Chamber

[Barbara Keeley]

I absolutely agree with my hon. Friend. The only way that we will see real change is if the Government put in funding to provide the housing and support needed for those people currently trapped in inappropriate institutions. I first raised this issue with the Secretary of State in October 2018, citing the case of a young autistic woman called Bethany. It took 14 months before Bethany was moved out of a seclusion cell and into a more supported environment. Now we have, as my hon. Friend has said, the Equalities and Human Rights Commission launching a legal challenge against the Department for its failure to move those 2,200 autistic people and people with learning disabilities out of those inappropriate units.

We must see action on this issue, because it is a national scandal. We need to see reform so that more people can get the care they need, rather than being left to struggle on alone. Even when people are able to access publicly funded care, there is no guarantee that it will be of acceptable quality. Last year, one in six social care services was rated by the Care Quality Commission as “inadequate” or “requires improvement”. That can mean care homes that are so unclean that residents are at risk of picking up infections. It can mean home care agencies that have not even carried out basic checks on their staff, or home care staff being so rushed that they do not have the time to take off their coats during a visit.

Twenty per cent of councils in England and Wales still commission 15-minute care visits. That is clearly not long enough to provide care. It is not long enough to get to know someone and support them to do the things that they want to do.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

A German style system of social insurance would allow somebody who is defined as needing social care to draw down a certain amount of money which they could then use to pay to a relative, a loved one, or a neighbour who understands that person best and who can care for them best. Is that not a sensible basis for a cross-party discussion, between the Opposition and the Government, about whether a German style social insurance system could solve this problem?

[Barbara Keeley]

I thank the hon. Gentleman for making that point; he does make it on every occasion that we debate this subject, so I congratulate him on doing so again. However, the person he needs to be directing his comments about cross-party talks to is sitting on the Government Front Bench. I am hopeful that the Secretary of State is going to tell us what he is going to do about cross-party talks, because those 15-minute visits are really not good enough.