Independent Complaints and Grievance Policy

Baroness Donaghy Excerpts

Thursday 21st December 2017 Lords Chamber

[Baroness Evans of Bowes Park]

I thank my noble friend, and I entirely agree with her. That is something that has come through quite clearly in the evidence. We need to deal with these things absolutely fairly but speedily so that all parties can see that the end is in sight.

[Baroness Donaghy (Lab)]

My Lords, I thank the noble Baroness the Leader of the House for her clear personal commitment on this. As the noble Lord, Lord Newby, said, it is clear that a lot of time is being spent. We all appreciate how much the Leader of the House is doing. It is important to have a dedicated HR function. When I was chair of the now defunct information committee, I raised this issue, which is incredibly important, not least because of the outlying staff we have here who are not part of the career structure of the clerks. I felt that was a neglected area. Unfortunately I did not get anywhere, but it is important. That brings me to my last point, which is that all this will cost and I want some assurance that consideration is being given to that. Which budget will it come from? We all know that it is all very well to have agreements but we need a framework and an idea of the budget. I hope that the working group will at least give some consideration to this.

[Baroness Evans of Bowes Park]

I thank the noble Baroness for her kind words. She is right about HR. In fact, that was one of the main issues raised by staff representatives on behalf of the staff they deal with, so we are extremely mindful of it. That is why we are trying to bring that in very quickly as an interim measure and then we will look at having a much more effective service going forward. The noble Baroness is right about cost, but the Government are committed to ensuring that we have proper processes. There will obviously be costs for this House as well as for the Commons, but I do not think any of us think that money should stand in the way of what needs to be done to make sure that all staff, Peers, MPs and everyone working on the Parliamentary Estate has access to the kind of support and services that they need.