HM Passport Office: Backlogs

Baroness Doocey Excerpts

Thursday 12th May 2022 Lords Chamber

[Baroness Williams of Trafford (Con)]

First, I join the noble Lord in being happy about his story of the Ukrainian schoolboy standing proudly in his school uniform on Monday. I praise the noble Lord for not trying to claim it as a Labour victory; whenever these things happen, we are all happy that they turned out well.

It might be helpful to outline the context in which we find ourselves. As I said, HMPO processes 7 million passport applications in a normal year. Due to Covid, only 4 million applied in 2020 and 5 million in 2021. That means that more than 5 million people delayed applying for a British passport throughout 2020 and 2021. Therefore, the unprecedented figure of 9.5 million applications is forecast for 2022.

As I said, some of the problems with phone lines are completely unacceptable, but I think HMPO staff have performed to their best. In this context, 90% of applications being issued within six weeks, between January and March this year, is an excellent figure. In fact, over 98% were processed within a 10-week timeframe, but I am not going to stand and deny that there have been snags in the system. As I outlined, we are working very hard to resolve them.

[Baroness Doocey (LD)]

My Lords, the Minister is aware that, far from enjoying exactly the same benefits as members of the EU, our citizens must now have three months’ validity on their passports. The Government should have been more concerned with the process of issuing passports than with what colour they are. Have there been any discussions between the Government and EU countries about relaxing the three-month rule while the UK sorts out this dreadful crisis?

[Baroness Williams of Trafford (Con)]

I can take that point back. I may be completely wrong here but I thought the EU insisted on six months. I am glad someone is nodding, so I am not going mad: the EU insists on six months. There might be a pragmatic solution. We are probably undergoing a hump in the process and things will smooth out, particularly by engaging more staff.