Disabled Access: Standards Debate
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Baroness Eaton
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Disabled Access: Standards
Baroness Eaton Excerpts(6 years, 2 months ago)
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Baroness Sugg
My Lords, as part of the franchising process we are introducing an accessibility delivery plan, which will ensure that the end-to-end journey experience receives due focus when franchises are awarded. However, I will be happy to meet the noble Baroness to discuss this further to see what more we can do, as I do understand that this is a problem.
Baroness Eaton (Con)
Will my noble friend the Minister explain what work she is doing to enable disabled people to access flying more easily?
Baroness Sugg
My Lords, 85% of disabled passengers who use assistance services at UK airports are satisfied with that service—but, obviously, that leaves 15% who are not, so there is more to do. The department is working on an aviation strategy, looking at ways to further improve air travel for disabled people. I will meet representatives of the Flying Disabled campaign later this month to discuss this further.