Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Baroness Hoey Excerpts

Report stage
Monday 13th July 2026 Lords Chamber

[Baroness Hoey (Non-Afl)]

My Lords, I support Amendment 5 in the name of the noble Baroness, Lady Grey-Thompson.

I travel back and forth every week to and from Belfast. We should also be saying that there are some really excellent people working with disabled people and wheelchairs—I see it every week—and it would be a bit remiss of us if we have the public thinking that we are all saying that it is absolutely terrible. I sometimes see some over-the-top behaviour in terms of how people are treated, quite rightly. We have to recognise that it is not all as bad as perhaps some of the examples, which obviously we could all bring out.

I also wanted to say that it is important that we have minimum standards, because each airline seems to be different. I see that travelling on easyJet and British Airways, and I have to say that easyJet does an excellent job. If it knows in advance, it does extremely well. I would hate to think that those people, many of whom are young people working in their first job—and, yes, training is important—are listening to this and thinking that we are condemning all of them for being heartless and not doing the right thing. Of course, as we know, a lot of it is up to the airlines.

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[Baroness O'Loan (CB)]

My Lords, I support the noble Lords, Lord Moylan and Lord Empey, on this issue of parking charges. In Belfast City Airport, which I use every week, there is a £4 charge to drop someone off, but if you are longer than 10 minutes, it rises to more than £20. The alternative is to use the short-stay car park.

I would just like to tell noble Lords what I paid for five visits over 14 days in June: for eight minutes, I paid £12; for 12 minutes, I paid £6.50; for 20 minutes, I paid £7; for 12 minutes, I paid £8; and for 13 minutes, I paid £8. So I wrote to the airport to ask how I was supposed to know what I would have to pay. I had already checked the website, which tells you that it costs £4 to drop someone off, but it does not tell you that you need to do so within 10 minutes. I got an email back from the airport, which said something really quite strange:

“we have introduced flexible drive-up rates in our Short Stay Car Park, meaning prices may vary depending on peak times and availability. These prices are displayed on the boards … Our three on-site car parks provide flexible options”.

I cannot understand what is meant by “flexible drive-up rates” and “prices may vary depending on peak times and availability”. The amount that we are being charged seems to be a figure that is pulled out of a hat.

I do not think that that is satisfactory, and there is a need for regulation on this. Customers coming into the airport—particularly the elderly and the disabled—have a difficulty in managing to get out quickly. Another aspect is that people who have to wait for baggage depend on the availability of baggage handlers to put their baggage on to the carousel in order to allow them to get out to the pick-up point where someone is picking them up. Sometimes you can wait for 10 or 15 minutes, and then you are into big-money charges.

[Baroness Hoey (Non-Afl)]

My Lords, I add my support to all those who have spoken to the amendments. If we pass one of these amendments, it will send a message and signal that what airports are doing is not right—and it will get worse unless we show that, while we understand that they need to raise money, they should not be able simply to add to the amounts charged.

At many airports now, because people know that they need to get in and out within 10 minutes if they are picking someone up, they wait on the roads outside. At Belfast International Airport, in the evening, the road is absolutely packed with cars parked right along, because, if they go in too soon or if the passenger waiting for luggage is a little late, the money goes up and up. It is just not acceptable. I hope that the Government will accept what are very reasonable amendments from both noble Lords.

[Baroness Grender (LD)]

My Lords, airport drop-off charges are a constant source of frustration to the travelling public. Although neither amendment is in my name, these Benches will support whichever amendment is taken forward.

These measures are a common-sense attempt to bring transparency to what often feels like a stealth tax at the terminal door. So far on Report, we have not talked about how people are often captured the minute they enter the door of an airport. This is not a choice; people are captured and are given these charges. They cannot instantly withdraw their custom and go to a different airport, because they are pretty much locked in both to the airline and to the airport that they have gone for. They cannot shop around, because all of them are doing it.

It seems to us that it is right to support the amendment. For too long, the rules of the game around these levies have been opaque. It feels similar to the bundling and poor practice that we have seen in ticketing, and it is only right that we shine a light on it. I see it as quite useful that we should at least look at this and try to create a bit more transparency.