Online Challenger Banks

Baroness Neville-Rolfe Excerpts

Monday 27th April 2026 Lords Chamber

[Lord Livermore (Lab)]

I fully recognise and understand many of the things the noble Lord says. I understand that being a politically exposed person means enhanced scrutiny and administrative burdens and has impacted many noble Lords. Banks and other regulated firms must apply additional checks to customers who meet the definition of a politically exposed person, as well as to their relatives and close associates. That is to mitigate the increased risk that they are targeted for bribery and corruption attempts. While those checks are important, it is essential that they are proportionate to the risks posed; checks should account for the nature of the proposed business relationship and the potential for the product to be misused.

The noble Lord will know that changes to the money laundering regulations now require banks to treat domestic politically exposed persons as inherently lower risk and, in the absence of any other high-risk factors, banks should apply due diligence measures proportionately. In July 2024, the FCA also published its review of the treatment of politically exposed persons, which identified a range of required improvements by the firms that it assessed.

[Baroness Neville-Rolfe (Con)]

My Lords, I think we all recognise that there is a balance to be found between protecting the consumer and encouraging enterprise and growth in this area. But my observation, the observation of many Peers and my own experience of trying to open a new account with Metro Bank is that there is a vast bureaucracy around the FCA and money laundering rules and that that is disadvantaging our challenger banks. Does the Minister agree that the current system tends to favour incumbents, which obviously harms growth and consumers? What practical steps can the Government take to help challenger banks meet the standards efficiently and compete on a level playing field, which we need for innovation?

[Lord Livermore (Lab)]

I do not think I agree with the noble Baroness on the question she asked about disadvantaging challenger banks. As I have said already, the regulations are not prescriptive in setting out specific steps that banks should undertake to satisfy customer due diligence; instead, they require them to take a proportionate approach. Each bank therefore has its own policies and procedures, which should be informed by each bank’s own assessment of the risks faced by its services and customers.