DWP: Performance

Baroness Primarolo Excerpts
Monday 30th June 2014

(9 years, 10 months ago)

Commons Chamber
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None Portrait Several hon. Members
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rose

Baroness Primarolo Portrait Madam Deputy Speaker (Dame Dawn Primarolo)
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Order. I regret to say that there are more Members wishing to speak in this debate than there is time for them all to speak at six minutes. I will take the time limit down to five minutes from the next speaker. I have to say that it may not be possible for every Member to get in even on five minutes.

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Paul Maynard Portrait Paul Maynard
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On a point of order, Madam Deputy Speaker. I was extremely disturbed to hear over the monitors the hon. Member for Hyndburn (Graham Jones) describe cerebral palsy as an infectious disease, which implies that it can be caught by other people. That is not the case; it is a neurological condition. I wish to place that on the record.

Baroness Primarolo Portrait Madam Deputy Speaker (Dame Dawn Primarolo)
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Mr Maynard, I think that you know that that is not a point of order for the Chair, but a continuation of debate in the Chamber. You have got your point on the record and it is now part of the debate. I am sure that others will want to clarify the position.

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Paul Maynard Portrait Paul Maynard
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On a point of order, Madam Deputy Speaker. In my zeal to correct the record, I inadvertently attributed the phrase “infectious disease” to the hon. Member for Hyndburn. I apologise to him; in fact, he said “incurable disease”. I place that on the record.

Baroness Primarolo Portrait Madam Deputy Speaker (Dame Dawn Primarolo)
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Good. I am glad that has been cleared up.

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None Portrait Several hon. Members
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rose

Baroness Primarolo Portrait Madam Deputy Speaker (Dame Dawn Primarolo)
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Order. Five minutes simply will not give enough time for everybody to be able to contribute to the debate. My judgment is that those who have sat in the Chamber all day would rather have four minutes than no minutes at all. Therefore, I am now setting the time limit at four minutes. It will be very tight to get everybody in, but I hope nobody will be disappointed. The time limit is now four minutes.

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John Glen Portrait John Glen (Salisbury) (Con)
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All of us across the House are concerned about the most vulnerable people in our constituencies. It is deeply disappointing that many Opposition Members have implied today that universal credit, changes to the benefit system and the PIP are the function of a harsh Government who have no sympathy for the weakest among us. That is wrong: it is precisely because we have recognised that it was unsustainable to struggle on with over 50 separate benefits that did not respond effectively to minor changes in people’s day-to-day lives.

How could it be right that around 50% of decisions on disability living allowance were made on the basis of the claim form alone without a face-to-face assessment, and that changes in circumstances—for good and bad—went unaddressed by a benefits system that was not attuned to individuals and the needs of their conditions? Some 71% of DLA recipients got it for life. That was not right either for the taxpayer or for the people who had been written off callously by the state. More than 4 million working-age people were on out-of-work benefits and almost 2 million children were growing up in workless households under the last Government.

Yes, universal credit is the most ambitious programme to reform welfare in a generation and it is essential that it succeeds. However, as the Government have always said, it cannot happen overnight. It would not happen overnight under any Government. It is a task of substantial complexity. It is therefore unsurprising that there are challenges in its smooth delivery and the smooth delivery of the IT systems that are required to make it work.

Universal credit is just one part of the bigger picture. It is far from the chaos that the Opposition have presented this afternoon. Forty-five welfare reforms are under way, 42,000 people have had their benefits capped, 23,000 staff have been trained in universal credit and 550,000 participants have started a job following on from the Work programme. As we have heard, the welfare reforms are set to save £50 billion over the course of this Parliament, with the cap bringing almost £120 billion of Government spending under control. We have done all that on top of dealing with the backlog of ESA cases that was inherited from the previous Government.

It is crucial that we get universal credit right and that we do not replicate what has happened with previous programmes by rolling it out too quickly. That would be truly irresponsible. Any programme that changes a system that affects more than 7 million people will be challenging. The question is whether the Government have the courage to do the right thing, no matter how difficult, and whether they will give in when emotive political challenges are cynically deployed to give the impression that if only the Government changed, all would be well.

Where universal credit has been implemented, it is working. In the pathfinder areas, more than 60% of claimants said that it was easier to understand, provided a better financial incentive and rewarded small amounts of additional work. People on universal credit are spending twice as long looking for work each week as a result.

I say, let us continue down this difficult pathway—

Baroness Primarolo Portrait Madam Deputy Speaker (Dame Dawn Primarolo)
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Order. I call Michael Connarty.

Michael Connarty Portrait Michael Connarty (Linlithgow and East Falkirk) (Lab)
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The fact that we know about the work capability assessment is that 700,000 people are still waiting to be assessed.

We have heard a lot of talk about DLA. Disability benefits, including DLA, were basically Margaret Thatcher’s Government’s dumping ground for people she did not want to put on the unemployment register.

Employment and support allowance and PIP are a problem because people are not getting assessed. The problem is not about the delivery company. It is not about whether it is Atos or someone else. It is about the basis of the assessment. I had two recent cases. I had a letter in January from a woman who said, “Thank you for believing in my husband. He got his benefit back. Sadly, he died over the Christmas holidays.” He clearly was not fit to work.

I met another lady who said that the DWP had killed her husband. He had a Co-op book. Perhaps people who do not know about working-class communities do not know what a Co-op book is. It is where people pay their insurance to somebody who comes round every Friday night. He was told that he was fit to work. He got no benefit, so he took a book back. He literally dropped down dead going round the village with his book on a Friday.

The contract had no penalties. Even though 158,000 cases were overturned by the DWP and the benefit appeals system cost £40 million, the contract had no penalties for Atos or anyone else. I hope that the Government will not let a similar contract in the future.

The system must be based on medical assessments. That has gone under this Government. People relied on the assessment of a consultant. That would be taken really seriously and people would keep their benefits. It would be realised that they were not capable of work. That has all gone. Now someone is partly trained to sit at a computer and tap away, without even looking at the person who is asking for the appeal or for the benefits. That has got to stop; we have to go back to medically based assessments.

We are told that there are fewer people on the claimant count—people are in employment—but the fact is, as I said to the Secretary of State, that £13.5 billion more had to be borrowed because of the fall in income tax receipts. He said that that is because the personal allowance has now been raised to £10,000—that is £200 a week; that is 20 hours maximum. People are still getting tax credits to top that up, which is why we still have basically the working poor claiming benefits while they are working.

On jobseeker’s allowance, everyone I talk to about the Universal Jobmatch says, “Oh, it’s out of date. The jobs have gone by the time you apply.” People are searching the world for jobs when they are looking for a job locally, and they may not have the skills or education to take the things that are on offer. Telephones have been removed by the DWP from jobcentres. People cannot phone in to make their claims so they have to go and find some other way of doing it.

The Government refuse to believe diligent jobseekers. I know someone who made 20 job applications a day and was told, “We do not believe you”—sanctioned. Another person was sent for a training or work interview on the same day as they were signing on, so they did not turn up for their interview—sanctioned. Another was told at their job interview, “14 hours at a basic minimum wage”, so they would therefore lose all of their benefit to keep their home, which was a private rent—sanctioned. Those are the case-by-case facts. It is quite clear that the Secretary of State lives in a parallel universe, and so do most of the people who have been defending him.

Pathways to Work worked, and I remember the pleasure of people being trained back into work capability. Finally, we must have some concerns with DWP and jobcentre staff. I opened a telephone bank, and I said at the time, “You need counsellors to support people because they are stressed; they are missing work because they are ill, and that is caused by this Government.”