Housing: National Tenant Body

Baroness Thornhill Excerpts

Thursday 10th July 2025 Lords Chamber

Asked by

[Baroness Thornhill]

To ask His Majesty’s Government what assessment they have made of the case for establishing a national tenant body, as recommended by the Housing Ombudsman.

[The Parliamentary Under-Secretary of State, Ministry of Housing, Communities and Local Government (Baroness Taylor of Stevenage) (Lab)]

My Lords, with strong landlord bodies in both the private and social rented sector, we agree that tenants should also have a strong voice in influencing and scrutinising social housing policy. The Government are committed to listening to tenants and acting on what we hear. The social housing resident panel was established in 2022 to give social housing tenants direct access to Ministers and officials during policy development. We expanded its scope in 2024 beyond its initial focus on quality reforms to all social housing policy. However, our engagement with tenants has shown that they want a national body that is tenant-led and independent of government and landlords. We will continue to work with tenant groups as they explore how best to establish a national tenant voice.

[Baroness Thornhill (LD)]

I thank the Minister for that Answer and am pleased at the positive response. We could be forgiven for thinking that everything in the garden is rosy and it is all going well—hurrah!—so why did the ombudsman, the National Housing Federation, the Commons Select Committee and other prominent voices feel the need to advocate publicly, loudly and recently for such a body? Why do Ministers refuse to meet two nationally significant tenant groups, G15 and Stop Social Housing Stigma, claiming the “no diary availability” excuse? I would like to think that this is simply a communications failure. Does the Minister see a role for government in creating the independent national body that we all seem to want to see, yet nobody knows about it or how it is going to happen?

[Baroness Taylor of Stevenage (Lab)]

I am grateful to the noble Baroness for her question and for championing this issue on behalf of tenants. I have met with G15; I went to its parliamentary session and had a look at its very good report on social housing stigma. I agree that we need to make sure that the tenant voice is heard. I have also met with the regulator of social housing twice, I think, since I took over the regulators. The social housing regulator is looking very carefully at how to increase the emphasis on the tenant voice. It is very important that this national body, whatever it is going to be, is tenant-led. I am happy to meet any tenant groups to move this forward. We all want to see tenants having a powerful voice in designing social housing policy.