Infected Blood Compensation Scheme

Baroness Thornton Excerpts

Tuesday 4th November 2025 Lords Chamber

[Baroness Anderson of Stoke-on-Trent (Lab)]

I put on record my thanks to the noble Baronesses, Lady Finlay and—I think I can call her a noble friend, even though she is not on my Benches—Lady Campbell, who is much missed; I am pleased that she will be returning to us in the new year. As ever, the noble Baroness, Lady Finlay, raises very important points. I think trust has increased, but that is difficult to tell in an environment where misinformation is rife; making sure that people have access to genuine information is truly one of the most challenging parts of this. We have discussed in your Lordships’ House many times the ability of IBCA to communicate and the need to make sure that it is providing relevant information.

That said, the claim managers have played an incredibly important role. We are seeing that when claims are finished—obviously this is a small community, relatively speaking—people are asking the claim managers who have just finished with them if they will be the claim manager for their friends, or for other members of the community, by name. This suggests that trust in the claim managers, at least, is clear, which is an important part of this.

The noble Baroness makes two incredibly important points. One is about access to medical records. Our claim managers are not investigators but, where there is clearly paperwork missing, they are working with the recipients to help them find the paperwork; so the onus is not just on the members of the infected blood community—there is someone helping them get the paperwork. We still have challenges in making sure that we can access some of the medical records. Noble Lords will appreciate that, as we move forward away from registered infected cases and towards estates and other areas, that may well be challenging, but we are working on what new technologies we can use to harness some of that material.

As regards advice to recipients who want to be protected, we are offering paid financial advice to make sure that it is easily accessed. We have to appreciate that these are very vulnerable people who have had horrendous experiences and could be targeted again, so making sure that we can work to protect them will be an incredibly important part of what we do going forward.

[Baroness Thornton (Lab)]

My Lords, I feel that I am a veteran of this issue, like many other Members of your Lordships’ House. Indeed, I was a Health Minister in 2009 and 2010, and I think that might have been the first time I had a huge row with civil servants because they would not let me say sorry. That is something that featured through many Administrations, with great shame. I was on the Opposition Benches when we came to agreeing the amendments, and thus finally agreed the scheme that we see before us today. I congratulate my Government on finding the funding to be as generous as possible in this compensation scheme.

I want to ask my noble friend the Minister about transparency, how that has been built into what happens next and, indeed, the wider lessons that need to be learned from the way in which the scheme has been constructed, as well as other issues that might arise in the future and that will need this kind of attention.

[Baroness Anderson of Stoke-on-Trent (Lab)]

I thank my noble friend for her work in getting us to this point. We put on record our thanks to her, the noble Earl, Lord Howe, and the noble Baroness, Lady Brinton, as the leading negotiators making sure we got to this point. My noble friend was not allowed to say sorry, but I can say sorry to those people who have been affected by this. I get to do that because of the fights that she had. For that, I am grateful; I do not have to have so many fights with my civil servants.

With regard to transparency, noble Lords will appreciate that we are talking about a cohort of people who have been affected by infected blood and who have no trust. Rightly, there is no reservoir of good will. We have to be as transparent and open as we possibly can to make sure that they know what is happening, why it is happening, at what speed and in what process. While the speed may be a challenge, we have to make sure that it is in place.

One thing that I have not said yet but wanted to put on record is that, as of 1 October, staff at IBCA are now directly employed and are no longer seconded civil servants. They are now public servants who work for IBCA. I think that helps lead to transparency of and trust in IBCA. In addition to the fact that we publish everything—the reviews are making sure that we are able to do that, including transparent publication in relation to the technical meeting group—everything we are doing is trying to rebuild trust with that community.