Video Games: Consumer Law

Debate between Ben Goldsborough and Daniel Zeichner

Monday 3rd November 2025 Westminster Hall

[Ben Goldsborough (South Norfolk) (Lab)]

I beg to move,

That this House has considered e-petition 702074 relating to consumer law and videogames.

It is a pleasure to serve under your chairmanship, Mr Mundell. I am grateful to the petitioner and to the nearly 190,000 people who signed the petition, demonstrating not only strong public concern but the enormous cultural relevance of video games to people across the country. It is not just a domestic issue; similar campaigns are ongoing in the EU, the United States, Canada and Australia. This is a global conversation, and the United Kingdom must not be left behind.

I come to this debate not only as a Member of Parliament but as a lifelong gamer. From my childhood through to university, games have been a constant: sometimes a way to switch off, sometimes a means to connect with others and sometimes a way to challenge myself. Even today, when I get the odd quiet evening, I can still be found planning new trade networks on “Victoria II”, optimising traffic flow in “Cities: Skylines” or returning to the timeless brilliance of the “Oddworld” series. For many of us, gaming is personal. It is not just simply entertainment; it is a memory, an identity and a community. That is why today’s debate matters. The video game industry contributes £7.6 billion to the UK economy and supports more than 75,000 jobs. We are home to world-leading studios, cutting-edge research and some of the most talented creative minds anywhere on earth. We should value the industry not only for its economic output but as a cultural powerhouse shaping stories, art, music and technology.

[Daniel Zeichner (Cambridge) (Lab)]

Is my hon. Friend aware of the Cambridge-based Ninja Theory’s work with neuroscientist Professor Paul Fletcher on the game “Hellblade”? It gives a really powerful insight into psychosis, and shows how game developers can work effectively with gamers for real social purpose.

[Ben Goldsborough]

This is the thing about gaming: it is not just about the creative arts; it is also about science and technology. Cambridge bats above its average not just within the UK but on the global stage. I am very proud, as an East Anglian MP, to have my hon. Friend’s constituency next door providing this for the future.

The nature of games has changed. Many modern titles are live services, constantly updated, server-dependent and with ongoing operational costs. That is not inherently a bad thing—live services have created vibrant global communities—but it has changed what it means to own a game. Gamers still feel the deep sense of personal possession, because they invest more than money; they invest time, effort, imagination and friendship. When a game shuts down without clear notice, that investment is lost and a shared world disappears. The Video Game History Foundation estimates that 87% of games released before 2010 are now critically endangered.

Oral Answers to Questions

Debate between Ben Goldsborough and Daniel Zeichner

Thursday 19th June 2025 Commons Chamber

[Ben Goldsborough (South Norfolk) (Lab)]

As the House will know, sadly the epicentre of the UK bluetongue outbreak was in my South Norfolk constituency, so biosecurity is a huge issue for my farmers. Will we look to lower our biosecurity risks by returning to checking products at the Bastion Point inland border security centre at the White Cliffs business park, which is closer to the border point, instead of products having to travel nearly 17 miles before they are checked?

[Daniel Zeichner]

I thank my hon. Friend and relatively near neighbour. He is right to raise the bluetongue issues, which have been dealt with effectively by our officials. His points about border controls and checks are under close consideration, partly as a consequence of our new arrangements with the European Union.

Biosecurity

Debate between Ben Goldsborough and Daniel Zeichner

Wednesday 4th December 2024 Westminster Hall

[Daniel Zeichner]

I hear and respect the point that the hon. Gentleman is making, but I gently point out to him that the country is in an economic mess and we can only spend the money that we have. That point will be reiterated in debate after debate. Every part of our rural economy, indeed every part of our country, needs a sound economic basis upon which to proceed. The previous Government did not take that view, but we will.

In response to the detection of two new cases of highly pathogenic avian influenza in poultry in England this autumn, DEFRA and the APHA have stood up the well-established outbreak structures to control and eradicate disease, restore normal trade and assist the recovery of local communities.

We are in a better place than in previous years, but there is absolutely no complacency. Hon. Members regardless of party have referred to the situation that we are in. It is too early to predict the outlook for future seasons, and risk levels may increase further this winter; obviously, we hope that they do not. However, this situation is associated with the migratory pattern of wild waterfowl and the environmental conditions becoming more favourable, sadly, for virus survival. As I have said, I was very taken by the points made by my hon. Friend the Member for South West Norfolk about the impact on the wild bird population as well as on our kept birds.

So, we continue to monitor closely the avian influenza outbreak and any effects it might have on bird keepers, poultry producers and processors, in addition to those wild bird populations that have been mentioned, particularly those of conservation concern. We urge all bird keepers, whether they have pet birds, commercial flocks or just a few birds in a backyard flock, to maintain stringent biosecurity in order to protect the health and welfare of their birds.

Slaughtering of turkeys and other birds for the Christmas market has already begun and we do not currently anticipate avian influenza to have any impact on supplies. Further information on the latest situation and guidance on how keepers can protect their birds from avian influenza can be found online from Government sources.

[Ben Goldsborough]

I gently ask a question about the insurance issue that I raised in my speech. Insurance is a huge part of the sectoral fragilities that we see in relation to this issue. Would the Department be able to look into insurance companies that refuse to give avian influenza insurance payments?

[Daniel Zeichner]

My hon. Friend makes an important point. Insurance is a complicated issue, but my officials are in discussions about what we might be able to do. Let me conclude—