Banking Hubs: Rural and Post-Industrial Communities

Ben Lake Excerpts

Tuesday 24th February 2026 Westminster Hall

[Lucy Rigby]

My hon. Friend sums up very well the links between some of the issues that we are discussing today and wider economic growth, which, as Members will know, is the Government’s principal mission.

Any hope that I might have had of reciting the names of the constituencies of Members who have contributed to the debate is fast evaporating. What I will say, on our 350 banking hubs in the course of this Parliament, is that it is important to note that that is a floor rather than a ceiling, so it is entirely possible that the 350 target will be surpassed. More than 270 hubs have already been announced, and more than 210 are now open. In Wales specifically, 17 banking hubs have been announced and 12 of them are already open.

Banking hubs do not just provide assisted cash services through post office staff and allow customers to withdraw and deposit cash. They also of course, as Members will know, provide community bankers from customers’ banks, offering customers the opportunity to speak to someone face to face about their banking needs, as they would in a traditional bank branch. I was in the banking hub in Warwick just last week and was able to meet community bankers and customers who were coming in. I saw at first hand the important benefit that having someone there whom people were able to engage with brought to those who were coming in.

[Ben Lake (Ceredigion Preseli) (PC)]

I am grateful to the Minister for her generosity. I agree wholeheartedly that it is important that these hubs offer that wider range of banking services, and I draw her attention to the plight of community bank account holders, who often need to have access to a service that currently is available only in a bank branch, but could be provided in a banking hub in the future.

[Lucy Rigby]

The hon. Member makes a strong point. I am rapidly cutting bits out of my speech, but I will cover as much as I can. Members will know that some hubs offer services that others do not. We have been exploring with the banks how services might be expanded and improved where there is a community need for that to happen. Just last month, I held a roundtable with a large number of banks, Cash Access UK and UK Finance to discuss the services currently provided in banking hubs, including access to printing facilities, which we know are really valued in some communities. Saturday opening hours are another example of the things that were discussed. Overall, that discussion with the banks was about how we improve the functionality of hubs. We also discussed what the industry might be able to do to raise awareness of the location of hubs—which we know in some areas is not as high as it might be—alongside awareness of the services that they offer their customers.

I want to spend a second addressing the important points raised about digital exclusion and particular vulnerabilities. Although many people benefit from digital services, the Government of course recognise—this is inherent in the financial inclusion strategy that we published at the end of last year—that many people face real barriers. That is exactly why digital inclusion sat alongside access to banking as a core pillar of the strategy.

The financial inclusion strategy includes an industry-led working group on inclusive design to improve accessibility right across financial products—

Motion lapsed (Standing Order No. 10(6)).