Driver and Vehicle Licensing Agency

Brian Mathew Excerpts

Thursday 23rd April 2026 Commons Chamber

[Brian Mathew (Melksham and Devizes) (LD)]

I thank my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade) for securing such an important debate.

I was recently contacted by a young person in my constituency who has been trying and failing to get a provisional licence for three years after a series of medical issues. Despite being cleared as safe to drive and, according to the DVLA’s standards, ready for their licence, their application has not progressed, and the DVLA has been impossible to contact. As a knock-on effect of the DVLA’s poor management, my constituent is struggling to get work and travel to interviews, and must rely on family and friends to get anywhere.

Unfortunately, this is not an isolated incident. The Public Accounts Committee found that more than 3 million people across the country have experienced long delays in the application process, leading to lost income and lost opportunities. The DVLA seemingly operates a two-tier system where the simple cases breeze through and difficult cases, such as those of people with medical conditions, are ignored and left to gather dust.

Just yesterday, another constituent wrote to me to say that the situation with the DVLA caused her so much stress that she had decided to give up, having lost all hope. Even though she had made a formal complaint, to which it was meant to respond within 10 working days, the DVLA took nearly 50 days to respond.

I urge the Government to treat reforming the DVLA seriously. Changes need to be made, alongside reform of the DVSA, so that the two agencies can best manage the issues and the current backlog of cases. The delay in responding to applications for medical licences and complaints is symptomatic of a larger problem of inefficiencies across the whole system, from non-compliance to vehicle excise duty, leading to the loss of vital revenue for the Government. The ability to drive gives a person their independence, especially in rural areas, and these administrative errors affect real people’s lives. I again urge the Government to take reform seriously.