Horizon: Sub-Postmaster Convictions

Caroline Nokes Excerpts

Wednesday 10th June 2020 Commons Chamber

[Paul Scully]

The sub-postmasters who have been wronged by this want some justice and they want it quickly. What I do not want to happen is a public inquiry that may take many, many years and cost them a lot of money to get more legal representation in. When people have the chance to study the terms of reference, they will realise that the chair will be independent of Government and independent of the Post Office, and that he or she will listen to them to make sure that their stories are told—not just listen to them but make sure that those stories are actually there to feed into making sure that this can never happen again. Then, I hope, they will see that justice can be done.

[Caroline Nokes (Romsey and Southampton North) (Con)]

I thank my hon. Friend for his response to my hon. Friend the Member for Cleethorpes (Martin Vickers), but one of the stumbling blocks to a judge-led inquiry is cost. Does he agree that it is absolutely imperative that the honest, decent sub-postmasters and sub-postmistresses across the whole country, and indeed specifically in Romsey and Southampton North, should not have a price put on lifting the stain on their characters?

[Paul Scully]

Sub-postmasters who have been wronged, including in Romsey, need to ensure that their voices can be heard quickly, with no cost. They need to be sure that this can never happen again, and get the acknowledgement that there have been severe mistakes that have caused misery for so many.

Private Car Parks

Caroline Nokes Excerpts

Tuesday 2nd June 2020 Commons Chamber

[Caroline Nokes (Romsey and Southampton North) (Con)]

It feels like groundhog day. This debate has been scheduled, I believe, perhaps as many as four times, but events repeatedly knocked it off course. Today, however, we are finally back in the Chamber physically with a full day of debate, and I have the chance to finally bring to the Floor of the House the long and tortuous case of a single parking ticket.

My hon. Friend the Minister need not look panicked that I am expecting him to do something about a specific parking ticket—the matter is now resolved—but I wish to draw to his attention the fact that my constituent, Mr Guy Hindle, was bullied by a succession of organisations over a period of some 20-plus months over a six-minute transgression. As Mr Hindle happily agrees, this is not about his experience. He is a resilient individual—very much so—and he eventually negotiated a payment of just £15, when at one point £247.62 was being demanded from him. It is about shining a light on what he refers to as the sharp practices of the wild west of parking services. It is not just my constituent who refers to private parking as the wild west. He is in great company. I tracked down some commentary from my hon. Friend the Chancellor of the Exchequer when he was a Minister at the Ministry of Housing, Communities and Local Government; he referred to it—private parking, not the Department—as the wild west, too.

This case is a litany of bad behaviour. My constituent parked for a mere six minutes outside Vets for Pets in Southampton and did not see any signage regarding the charge for parking, so he was surprised to receive a penalty charge notice. He informed the company, Premier Park, that he intended to defend himself, preferably in court proceedings, because he regarded the £60 charge for a six-minute stop as unreasonable. He heard nothing more until June the following year—2019—by which time the matter had been passed to Premier Park’s legal representatives. Remember the original offence, if one can call it that, happened in March 2018. Then followed a succession of increasingly threatening letters mentioning county court judgments, and each letter and every telephone call my constituent made to Premier Park or their legal representatives made it clear that there would be many more letters—and so it proved. All along, my constituent was responding, “Take me to court. I have amassed a dossier of evidence. I am prepared to defend myself. I believe I have a good case.”

Finally, in January this year, my constituent received confirmation that Premier Park would commence court proceedings unless my constituent was happy to agree to mediation. This was the first time that mediation had been mentioned. The original offence was in March 2018, and here he was, in January 2020, and suddenly the offer of mediation was made.

[Jim Shannon (Strangford) (DUP)]

I congratulate the right hon. Lady on bringing this case to the House. She is not the only one who has had run-ins with private car park firms. Indeed, the one she talks about ranks high in my mind. I fought a number of cases against it, and I have to say that ultimately I won them all. Does she agree that in the times we are facing, the privately run car park sector should show the same flexibility as our council car parks by removing charges and forestalling following through on any contraventions until we are past this very difficult time? Now is not the time for anyone or any private car park to profiteer or take advantage. We have to help our constituents and those individuals who have been held to be in the wrong for these contraventions.

[Caroline Nokes]

I will make two points in response to the hon. Gentleman. First, I have a most excellent staffer who for the last 10 years has described herself as my office expert on parking charges. She cringes somewhat when into the email inbox pops yet another case, but as I tell her, she has a 100% track record so far and we are very proud of her.

On the points the hon. Gentleman made about private parking charges at the moment, I am conscious that in Test Valley borough, half of which I represent as the Member for Romsey and Southampton North, the borough council waived parking charges right at the beginning of the pandemic and has since extended the free parking period. There are some challenging questions ahead, because as we move forward post pandemic, we want to see our high streets recover and to assist that recovery. I think the Chancellor and the Department have come up with some amazing and really important packages, but I have no doubt that the income from parking that councils have forgone has been a huge cost to them. They will need to find ways to make up that loss, but my plea to them is to show a spirit of tolerance and support for the shopkeepers and to allow our high streets to recover gently from this difficult period. The immediate reimposition of parking charges as lockdown ends would be a retrograde step. I was delighted to see the Minister nodding during that intervention, in which a really important point was made.

As my constituent said to me, had mediation been offered to him early in the proceedings, he would have taken it—it would have been the sensible thing to do. Instead, however, he kept responding to Premier Park, “No. I’ll see you in court.” The company kept responding, “We’ll take you to court,” or rather, “We’ll send you more letters threatening to take you to court. We’ll get increasingly aggressive. The charges will go up and up. We’ll employ a succession of different legal representatives until you don’t know which one you’re trying to deal with.” But two years on, the offer of mediation was made, my constituent accepted it and they settled on a sum of 15 quid, which I do not think is bad going.

What worries my constituent and me is the repeated bullying tactics: the threats of legal action, which are then not followed up for many months—in this case 20 months—the alarming threat of county court judgments, which we know have a devastating impact on people’s credit rating, and the threatening assertion that there will be lots more letters like that one.

I am conscious of the most excellent piece of legislation introduced by my right hon. Friend the Member for East Yorkshire (Sir Greg Knight), which came into force in March 2019 and paved the way for a single code of practice for private parking, giving drivers greater protection through a new appeals service. My right hon. Friend the Chancellor of the Exchequer, when he was at the Ministry for Housing, Communities and Local Government and occupying a similar portfolio to the Minister, championed the issue on behalf of the Government. This sort of code could have made my constituent’s life much less of a misery.

More recently, back in November 2019 my right hon. Friend the Secretary of State for Housing, Communities and Local Government appointed the British Standards Institution to work with consumer groups and industry to write the first ever compulsory code of practice for private parking firms to

“restore common sense to the way parking fines are handed out…crack down on dodgy operators”

and

“introduce a new independent appeals service”.

I know that is correct, because I lifted it from the press release I found on gov.uk. The code was also to ensure that a mandatory 10-minute grace period, which already applies to local authority car parks, be extended to all private parking services.

I take my hon. Friend the Minister back to the precise period my constituent parked for: six minutes, which is four minutes less than the minimum grace period suggested. I am prepared to concede that my constituent’s supposed six-minute transgression happened before the excellent private Member’s Bill and before the Secretary of State appointed the British Standards Institution to write the new compulsory code, so maybe it is not reasonable to expect a member of the British Parking Association to apply 2019 standards to a 2018 offence—notwithstanding the fact that it was Premier Park itself that dragged the whole matter out for 20 long months—except that the British Parking Association voluntary code of practice already referenced a 10-minute grace period.

Returning to the crux of the matter, the previous Minister with this responsibility, my hon. Friend the Member for Thornbury and Yate (Luke Hall), in response to a written question indicated that the British Standards Institution was contracted in December 2019 to develop the new code. It was tasked with convening a group of key stakeholders to write it, and there was to be a full public consultation within six months. The final code would be developed this year.

I do not wish to hassle the Minister and try to hurry the process along, and I absolutely acknowledge that covid has got in the way of many things, but this year is ticking by very quickly. My constituent and, indeed, those of other hon. and right hon. Members who have returned to this Chamber time and again to discuss private parking services need the code. I argue that the parking industry also needs it, and it is more than a year since the excellent private Member’s Bill of my right hon. Friend the Member for East Yorkshire.

Will the Minister this evening in this much delayed debate therefore please give us an update on progress and an absolute commitment that, exactly as was said in February, the code will be developed this year and introduced? Will he reassure me and my constituent that the 10-minute grace period or transaction period, which allows a driver to enter a car park, establish the charges and then decide whether he wishes to pay them or whether they are far too high for his taste and he wishes to leave and go elsewhere, will be included? That could have saved my constituent 20 months of harassment and pain.

That grace period should be a crucial part of enabling drivers to make informed choices in future. That is what this is all about: allowing drivers to make informed choices and giving them a bit of leeway so that they can decide whether that is actually where they wish to park. I learned from my right hon. Friend the Member for East Yorkshire that there might be many good reasons why parking charges are not advertised outside a car park, such as it being in a conservation area where there might be restrictions on signage. We should give drivers the opportunity to go into a car park, have a look and then potentially leave.

I conclude by asking the Minister to make that assurance, to give us an update on when this code is coming and when the public consultation will happen or whether it has already happened and to give us a sense of progress and a sense that this matter is in hand and will be dealt with.

--- Later in debate ---

[Mr Clarke]

It would not be an Adjournment debate without an intervention from the hon. Gentleman. In this case, he raises a really significant point. We need to make sure that these regulations have teeth. The deterrent lies in the fact that repeat offenders will find themselves unable to access the DVLA database and so it will in effect be self-policing.

In November, we announced that the Government would propose that the code considers a mandatory requirement to give all drivers the 10 minute grace period, which my right hon. Friend referred to, after their tickets expire. This will be a common-sense measure to ensure that drivers are not unfairly penalised for trying to do the right thing.

[Caroline Nokes]

I thank my hon. Friend for giving way. He was very specific then about a 10-minute grace period after a ticket had expired. Will it also include a 10-minute grace period in the circumstance that he himself identified where somebody perhaps drives into a car park and finds that there are no spaces, or that it is too expensive?

[Mr Clarke]

I confess that, given the code is in draft, I do not know the answer to that question, but I will write to my right hon. Friend, as she would expect, to clarify. I suspect that it will make good sense for it to do so in practice, but I will not presume to prejudge what the independent regulation may eventually come up with.

I also want to address issues raised about debt collection, because it cannot be fair that a hard-working family is prevented from obtaining a mortgage because a small breach of a car park’s terms and conditions led to a county court judgment that, as my right hon. Friend refers to, can have such serious consequences, especially if it is sent to an old address. I have seen constituency cases of that nature. We are proposing that the code considers new protections for consumers, and looks at extra measures to crack down on intimidating and aggressive debt collection practices. We will also look at the appeals system, because this is a particularly significant issue. There are two appeals services in the private parking sector. Both have their own processes and procedures and different rates at which parking charges are overturned at appeal. Which appeals service a motorist has access to depends not on their choice or the nature of the alleged breach of contract, but simply on which trade association the operator happens to belong to. That cannot be fair and is at odds with natural justice, which is why it is the Government’s stated position that we intend to appoint a single appeals service for the entire industry, giving motorists the ability to challenge unfair charges.

Finally, we are actively exploring ways to combat unfairly issued tickets from automatic number plate recognition technology. There is a widespread sense from motorists that this technology does not function as it should. I have heard of motorists entering and leaving a car park yet still having a ticket issued, and that is obviously a real concern. We want a private parking sector that works fairly in that regard.

Turning to the substantive issue of timing, I am pleased to update the House that work with the BSI commenced in December, and it has now convened a group of key stakeholders to write the code. This group comprises representatives from the parking industry, consumer groups, standards bodies and, recognising the key role that parking plays in supporting our high streets, the retail sector.

I can also update the House that we have appointed Steve Gooding, the director of the RAC Foundation, as our technical author, and he has now produced the first draft of the code. The RAC Foundation is a well-respected transport policy and research organisation and Mr Gooding is a former director-general of the Roads Traffic and Local Group at the Department for Transport, so he will bring real knowledge, experience and expertise to bear on his work. This is only a first draft and, as I have said, the final draft will be worked up in close consultation with key stakeholders, and there will be plenty of opportunity for everyone to have their voice heard in this process.

In the context of this debate, I would like to put it on record that the Government are doing all they can to utilise our parking infrastructure to best serve our collective response to the coronavirus. I am sure that the measures that we have announced to support frontline workers and volunteers have been welcomed by both the House and the British public. We are offering free parking for NHS workers, volunteers and social care workers in council-owned on-street spaces and car parks. In conjunction with NHS England, the parking sector and local government, we have produced a free parking pass to allow those workers to park in council spaces, worry free. We have pledged to cover the costs of providing free car parking to NHS staff working in hospitals during this unprecedented time. Our aim is to alleviate any unnecessary pressures on those workers by removing any fears that they may have about fees or fines while they carry out what is by common consent truly heroic work.

As we take the first steps towards recovery, we want to offer alternatives to public transport, but we are of course wary of an increase in the numbers of people taking end-to-end car journeys. To ease parking capacity, my right hon. Friend the Secretary of State for Transport has announced that the Government will seek to repurpose underused parking facilities outside town centres, made possible by close collaboration with local authorities and private operators. Those who live too far from town centres to cycle or walk can therefore park on the outskirts and finish their journeys on foot, bike or even—excitingly—an e-scooter.

Individual businesses are also playing a hugely positive role. Many private operators have been offering parking spaces to NHS workers during the coronavirus crisis. I commend such efforts and reiterate the Government’s appreciation for them.

I recognise the need to progress the new code at pace, and across Government we recognise the urgency of this issue. It is crucial to get the regulations right and, as my right hon. Friend said, the coronavirus situation has had an impact, but we have committed to developing the final code this year. Prior to that, a public consultation will take place to give the parking industry, the public and other interested parties the opportunity to have their say.

The 2019 Act builds on action that the Government have already taken to tackle rogue private parking firms, including the banning of wheel clamping and towing and the stopping of over-zealous parking enforcement by councils and parking wardens. Beyond our work on the private car parking sector, the Government are taking decisive action to improve public and private car parking throughout the country.

The Government are taking determined steps to protect motorists across the country. The Act will tackle an issue that our figures show affects literally millions of motorists every year. We will ensure that the private parking industry works to the high standards that motorists can reasonably expect, and we will tackle the rogue operators and their unfair practices. It will be an industry that will deliver for everybody.

I thank my right hon. Friend again for raising the issue of Mr Hindle, and I put on record my own tribute to Mr Hindle for his persistence in showing a certain British doggedness in refusing to accept a fundamentally unfair situation. I thank my right hon. Friend for the opportunity to update the House on the work that we are doing to improve the sector. I of course look forward to returning to the Dispatch Box to give further updates when the final code is ready.

Question put and agreed to.

Building Out Extant Planning Permissions

Caroline Nokes Excerpts

Wednesday 30th October 2019 Westminster Hall

[Alex Cunningham]

There we have it—the absolute difference between different marketplaces. If someone wanted to buy a small, two-bedroom apartment in my constituency, they could buy one brand-new for under £90,000.

[Geraint Davies in the Chair]

My point is that if we had investment in the north of England similar to what there has been in the south—investment in infrastructure and in business development —perhaps people would find tremendous advantages in heading north and living there, where the standard of living can be much higher and people have so much more disposable income even after they have paid their mortgage.

The problem is that this country is facing a housing crisis. There are 126,000 children without a home to call their own. Rough sleeping has more than doubled since 2010. Home ownership among the under-45s has fallen by 900,000 since 2010. More than 1 million people are on council waiting lists.

Labour has made many commitments on how we will address the housing crisis. We will launch the biggest council building programme for a generation. We will build for those who need it, including the very poorest and the most vulnerable, with a big boost to new social rented homes. We will stop the sell-off of social rented homes by suspending the right to buy. We will look closely at how local authorities deal with land—how they sell land if they need to sell land. The right hon. Lady talked about that, and we will look closely at how we contain the value and the price of land. We will transform the planning system with a new duty to deliver affordable homes.

We also want to encourage greater use of brownfield sites. I mentioned the site in Stockton where someone can buy a four-bedroom house for £200,000. I visited that just last week. It was a brownfield site—a big joinery company used to be on the site. People are starting to build there, so I hope that the centre of Guildford might see a similar development in the near future.

[Caroline Nokes (Romsey and Southampton North) (Ind)]

I think that you might be a little indulgent, Mr Davies, if this is quite a long intervention. The hon. Member for Stockton North (Alex Cunningham) has spoken about brownfield sites, and my right hon. Friend the Member for Guildford (Anne Milton) mentioned, on my behalf, Romsey brewery. Our big challenge there is that that is the only remaining brownfield site in the centre of Romsey, yet because the developers have started the build, there are no additional powers to force them to build it out. Would the hon. Gentleman like to expand a little on how he sees a future in which levers can be applied to developers where they have the permission and have started the build and where compulsory purchase is not possible, for a wide variety of reasons, including the fact that every time the council comes close to compulsory purchase, the developer simply starts building one more unit? Does the Labour party have any great suggestions on how we might resolve such situations?

[Alex Cunningham]

I will develop that point later in my speech, but we believe that we could impose penalties in that situation. If developers were failing to develop the land, we could tax the land in a particular way so that they could decide either to pay the tax or to get on with the development.

A Government can take many actions to alleviate the housing crisis, but of course the real answer is to build more genuinely affordable homes. To truly address homelessness of all kinds, we need those affordable homes for people to live in. To enable more young people to buy a house, there needs to be the stock available at a price that they can afford. My researcher, Kerri Prince, lives in Greater London and is saving desperately to buy a house, but she needs £40,000 or £50,000 to put a deposit on a house, so it is almost an impossible task for her.

[Alex Cunningham]

The answer to high prices is to provide more homes and drive the prices down, and our ambition is to do that, and not just for younger people. We need to ensure that older people have adequate housing; it should be designed specifically for them so that it is suitable. We need to build more for the elderly as well.

Unfortunately, it is not as simple as giving developers planning permission, as the right hon. Member for Guildford outlined. We have situations where planning permission has been given and building has begun, but residents in the locality are left with an eyesore of a building site for many months, or even years, due to the project being suspended or halted. There is no requirement for developers to finish the building and bring the project to completion, and there are no deadlines for the building to be completed. She gave lots of examples of developers failing the people they are meant to be providing for.

[Caroline Nokes]

Does the hon. Gentleman concur that the imperative, therefore, is to have deadlines by which development must not only begin, but be completed? It affects not only residents in the locality but, in many instances, residents who are already living on the site.

[Alex Cunningham]

I concur with that. We see this tremendous race by developers to acquire potentially lucrative land, yet they might not be equipped or ready to develop it. They might not have the resources or labour to get on with the job. They have complied with the planning permission by starting to build. As the right hon. Member for Guildford said, that could just be an access road. They know that they can simply pause the project indefinitely. This is not how our processes should work. We desperately need that housing for people to live in.

Some developers get their hands on the land and then fail to build even one house within a reasonable timescale. The developers always get what they want but, for many reasons—probably related to their projected sales, income and profit generation—they chose to go at a pace that suits them, not the need for new homes. We believe that councils should be given “use it or lose it” planning powers. They should be able to levy the tax that I mentioned on sites where planning permission has been granted but it has not been built out in a reasonable timeframe, or where the building has begun but been halted for the long term, so the homes do not get built because it is not convenient for the developer to do so.

At the planning permission stage, we could place more stringent timetables on when parts of the development should be delivered. That would result in a minimum number of homes being developed within fixed timescales and would not leave the early inhabitants living on a building site for years on end. I know that major developments can face uncertainty and setbacks, but I am under no illusion: some developers enter the process in the full knowledge that they will abandon the land for a time, depending on their own needs and processes. For me, that is not on.

Local authorities grant planning permission in good faith, to provide homes for their residents. Some developers may hold up the delivery of the houses for the sake of profit, as prices may have dropped, or they have been unable to increase them as much as they claim they need to. For too long we have tolerated profits for developers being put ahead of housing for the many. We should be much stronger on regulations and the planning system for delivering new affordable homes.

Last week, during a visit to Sheffield, the Minister spoke about a corridor of prefab house building factories across the north of England—a bold and welcome vision—yet it was a shame to hear that most of the £38 million to boost construction went to councils in the south. That seems to be the story with this Government: investment for the south while the north continues to be disregarded and discounted. I hope that the Minister will have tough new measures to announce.

--- Later in debate ---

[Ms McVey]

That is exactly what we are doing: looking at homes for the future and what we need to do for the future. This is coming into play now.

[Caroline Nokes]

Does the Minister agree that building eco-homes and homes fit for the future will sometimes take real imagination? It is not just about building regs; it is about looking at ways of developing really imaginative and forward-looking homes that fit into the landscape. We need to provide beautiful homes in a way that does not necessarily plaster our countryside with bricks and mortar, but that uses imaginative building materials, so that they are not only environmentally friendly and cheap to run, but sit well in our landscape.

[Ms McVey]

That is exactly what we have to do: open up the whole building sector and industry. We continue to have traditionally made homes—the latest figures from 2015 show that 90% are built in that way—but a new market is emerging. The modern methods of construction and different materials that the right hon. Lady refers to are being used in 10% of homes, or about 15,000. How do we develop and expand that industry to give people a choice of where to live?

Some of these homes can be built off-site, using modern methods, in a couple of weeks, and can then be put on-site in a couple of days. That stops the disruption for everyone living close by, which stops some of the opposition to planning permissions and building out, because it is very considerate to everybody living close by. That is key, and it is exactly what we are doing.

The companies coming forward in this area include Urban Splash, up in Manchester, which is engaging in a joint venture with a Japanese company, Sekisui, that is coming over to England. In Speke in Liverpool, there is a new, emerging company called Ideal Modular Homes, and in Yorkshire there is Ilke Homes. This new development is happening, and these new products are coming forward. The Government are getting behind that, and supporting these new and emerging industries, because that is the future of housing in this country. However, housing is all about choice, and that is what we will always push; we will not only back industry, business and creativity but ensure that houses are built and delivered to local neighbourhoods in a considerate way.

--- Later in debate ---

[Ms McVey]

I am not sure about retrospective powers. We would have to look at their impact, but we could certainly go forward with what we see we need to do.

[Caroline Nokes]

This point is absolutely crucial. I have listened with enthusiasm to the Minister’s comments about the accelerated planning Green Paper, because there is much to welcome there. However, on the retrospective point, the power going forward is pointless when it comes to the Plaza site in Guildford or the brewery site in Romsey. We want something that has been outstanding for the best part of 40 years to be tackled now.

[Ms McVey]

As we look at what is in the local plan, we will ask how we need to build it out. I mentioned that there will be carrots and sticks, but we have to make sure that it is feasible and workable going forward. I agree with the right hon. Lady. How do we build these out and prioritise the brownfield sites before we move on and do other things? What are we doing that will give the council significant strength to ensure that these are built out? Tackling unnecessary delays in planning permission and building out has to be key. She asks about the additional strengths that a council could have to ensure that land is developed and built out. All of those things will be considered in the Green Paper, because we intend to achieve those goals and get homes built. We have started off well.

The housing infrastructure fund of £5.5 billion will ensure that the correct infrastructure is in place and will unlock about 650,000 homes. Marginal viability funding will help people to unlock the land. We will probably need to understand a little more about why some of the brownfield land has not been built out and perhaps help people apply for viability funding. If it is about remediation or infrastructure, we could provide support to make sure it is built.

[Caroline Nokes]

I thank the Minister for giving way again. I want to reassure her that in sites such as the Romsey brewery and that of my right hon. Friend the Member for Guildford, it is not about remediation, infrastructure or any outstanding obstacles; it is about a developer who simply finds it more economically convenient not to build than to build. I am very frustrated that what we are hearing from the Green Paper is that there will be lots of carrots and sticks for future development, but nothing that helps now.

[Ms McVey]

But if those sites have not been developed, they will be. We will speed those up. If they are not built, there can only be a future development. We will look at those sites, understand why they have not been built out, and look at what we need to do to ensure that it happens.

--- Later in debate ---

[Ms McVey]

The right hon. Lady knows much about that, and I pay tribute to the work that she has done in that sphere, getting the apprenticeship levy and working on high-calibre apprenticeships. Construction provides a wonderful career path and wonderful opportunities in an array of areas. We have put money into construction hubs to support young people, and we have worked with the Construction Industry Training Board on traditional build—although I return to the idea of modern methods of construction and getting young people excited about going into that career. At present, we have an ageing workforce, and we must ensure that young people are coming through.

[Caroline Nokes]

The Minister is of course right that we must encourage young people into the construction industry, but that takes time. What meetings has she had with the construction industry to discuss how they will manage to fill the gap that there will be in construction when free movement ends, to ensure that the current impressive rate of build will continue?

[Ms McVey]

The right hon. Lady is correct. I have meetings all the time to discuss that, as I did when I was Secretary of State for Work and Pensions, when I was constantly working on how to support various sectors. She will be pleased to know that the Government have got 3.5 million more people into work—a thousand more people every day since 2010. There are also millions more in apprenticeships, so we have looked at the full flow-through of how we support people.

European citizens who are here, working with us, will remain here. We support them and thank them for the work they have done. Looking forward, how can we ensure that our workforce is homegrown as well as including those we need for the time being? The right hon. Lady is correct to mention those issues, but I have not just thought about them today; I have been working on them for nine years. That is why our country has such robust employment figures. However, she is right to mention those concerns.