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Speech in Westminster Hall - Mon 08 Dec 2025
Digital ID

"Exactly, and why would this be better?..."
Caroline Voaden - View Speech

View all Caroline Voaden (LD - South Devon) contributions to the debate on: Digital ID
Speech in Westminster Hall - Mon 08 Dec 2025
Digital ID

"Will the hon. Member give way?..."
Caroline Voaden - View Speech

View all Caroline Voaden (LD - South Devon) contributions to the debate on: Digital ID
Written Question
Department for Work and Pensions: Telephone Services
Monday 8th December 2025

Asked by: Caroline Voaden (Liberal Democrat - South Devon)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to improve the responsiveness of his Department's helplines.

Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)

We are continuing our efforts to improve our telephony services.

We have prioritised service reform through focusing extra resource to boost our performance.

Our call answering rate has increased to 86 per cent, the average answering time improving from eight minutes 34 seconds to seven minutes 22 seconds.

Our efforts have cleared up agent work queues and freed up capacity.

Division Vote (Commons)
8 Dec 2025 - Employment Rights Bill - View Vote Context
Caroline Voaden (LD) voted No - in line with the party majority and against the House
One of 63 Liberal Democrat No votes vs 0 Liberal Democrat Aye votes
Vote Tally: Ayes - 327 Noes - 162
Division Vote (Commons)
8 Dec 2025 - Employment Rights Bill - View Vote Context
Caroline Voaden (LD) voted No - in line with the party majority and against the House
One of 63 Liberal Democrat No votes vs 0 Liberal Democrat Aye votes
Vote Tally: Ayes - 326 Noes - 162
Division Vote (Commons)
8 Dec 2025 - Employment Rights Bill - View Vote Context
Caroline Voaden (LD) voted Aye - in line with the party majority and in line with the House
One of 64 Liberal Democrat Aye votes vs 0 Liberal Democrat No votes
Vote Tally: Ayes - 395 Noes - 98
Speech in Commons Chamber - Thu 04 Dec 2025
Business of the House

"Last week, I attended the impressive national emergency briefing on the climate and nature crisis, where 10 leading experts warned MPs about escalating risks facing the UK. The briefing was challenging and informative, but also encouraging, and it set out positive steps that we can take to mitigate the impact. …..."
Caroline Voaden - View Speech

View all Caroline Voaden (LD - South Devon) contributions to the debate on: Business of the House
Speech in Commons Chamber - Thu 04 Dec 2025
Camden Nursery Sexual Abuse Case

"May I start by echoing the comments of the Secretary of State and all Members in saying that my thoughts are with the families affected by this awful case? There is a concerning lack of accountability once a setting shuts down, even if it is part of a chain. There …..."
Caroline Voaden - View Speech

View all Caroline Voaden (LD - South Devon) contributions to the debate on: Camden Nursery Sexual Abuse Case
Division Vote (Commons)
3 Dec 2025 - Pension Schemes Bill - View Vote Context
Caroline Voaden (LD) voted Aye - in line with the party majority and against the House
One of 61 Liberal Democrat Aye votes vs 0 Liberal Democrat No votes
Vote Tally: Ayes - 143 Noes - 304
Division Vote (Commons)
3 Dec 2025 - Pension Schemes Bill - View Vote Context
Caroline Voaden (LD) voted Aye - in line with the party majority and against the House
One of 59 Liberal Democrat Aye votes vs 0 Liberal Democrat No votes
Vote Tally: Ayes - 77 Noes - 298