Postal Services: Rural Areas

Caroline Voaden Excerpts

Wednesday 4th February 2026 Westminster Hall

[Stuart Anderson]

The hon. Lady makes a brilliant point, and I would like the Minister to feed back on the Government’s approach because these services are vital lifelines for our rural communities.

Despite last week’s sticking plaster U-turn, shops face a huge increase in their business rates bill, and next year alone many businesses in South Shropshire will be hurt. The Government have already taxed jobs with the increase to employers’ national insurance and have made it harder to hire through the Employment Rights Act 2025. That means that shops such as post offices are in grave danger.

I will give an example from my constituency. One of my post offices will see an increase in rateable value from £47,500 to £49,500. Its business liability will go from £14,221 to £18,909 in the first part of 2027, so in a little over 18 months it will see a 33% increase. That directly comes off its bottom line, and will make its very small bottom line even smaller or unprofitable.

The Government committed in their manifesto to strengthen the post office network, and I fully support that, but these changes could cut access to post offices for the elderly and rural communities, pushing thousands of postmasters who have served local communities for decades out of work. I will continue to support hard-working postmasters and their customers through my campaign to protect and enhance rural public services, given their importance to local communities.

I said that in the second part of the debate, I would move on to Royal Mail and the delivery service in South Shropshire, and I will do that now. The Royal Mail is a great establishment that was founded by King Henry VIII in 1516. It has heritage. I said I would come on to Bishop’s Castle, which is a great local town. When I was a candidate, I met a group of farmers—tenant farmers, landowners and everybody in the agricultural sector—just outside Bishop’s Castle. We were talking about connectivity, such as 5G and high-speed broadband. One of the farmers said, “I’ve got a problem with my letters.” Everybody said, “What do you mean?”. He said, “I’ve got a problem with post not getting through.” We were looking at connectivity for the digital space. He said, “This is of vital importance; this has kept me awake at night.” I said, “This sounds like a really serious issue.” He said, “Yes, I’ve bought thousands of pounds’ worth of goods off the man over there; I posted the cheque a few weeks ago, and I am sure he’s not had it yet.” He brought to light, and made a joke of, a very serious issue. From there, I found out that there was one person who was delivering in the area. Nobody else knew the route so, when they were away on holiday, the area could not have mail for a week. It was a big issue.

In the Christmas period, many MPs like to go to the sorting office and thank the postmen and postwomen for the great job that they do in and around our constituencies. I have done that over many years; for the last three years, I was in Bridgnorth, Craven Arms and, this year, Ludlow. But I have seen a huge change in public opinion on the posts that I have put out on social media. People are writing, “Where’s my letter?”. Before, people would write, “Great; they do a great job.” We have all delivered leaflets in bad weather. Postmen and postwomen do that day in, day out, all year round, and I want to thank them for their service. But people are upset. They are angry.

[Caroline Voaden (South Devon) (LD)]

I have had reports of my constituents receiving hospital appointment notices after the day of their appointment, so they have missed vital medical care, and people receiving bank cards and PINs at the same time, when they are supposed to be delivered separately for security reasons. An Evri driver dumped loads of parcels in a field because it was impossible for him to get around the route in the time given by his employer. People are using private delivery services because they do not trust Royal Mail, and we are seeing serious failings. Does the hon. Member agree that Royal Mail has questions to answer about the sustainability of its network in rural areas?

[Stuart Anderson]

The hon. Member raises a really important point. Out of respect for my constituents and what they have been through, I will come on to highlight some of their concerns. When using Evri or other delivery services, everybody has learned what the whole street’s doorsteps look like when they see the photos from the delivery service. What is happening at the moment is not acceptable.

A decade ago, Royal Mail was delivering about 20 billion letters per year. I talked about 1516, when it was first founded. It got to a point of 20 billion letters. That has fallen to about 6.7 billion, and is expected to drop to 4 billion in the next four years. Under the Postal Services Act 2011, Ofcom is responsible for ensuring that the firm carries out its functions under its universal service obligation. The latest results show that the company did not meet its delivery targets for first or second-class post from July to September 2025. In October, Royal Mail was fined £21 million for missing its annual delivery targets.