Retail Store Closure: Boxing Day

Catherine McKinnell Excerpts

Monday 12th December 2016 Westminster Hall

[Helen Jones (Warrington North) (Lab)]

I beg to move,

That this House has considered e-petition 168524 relating to the closure of retail stores on Boxing Day.

It is a pleasure to be here under your chairmanship, Mrs Moon. I confess that, being a bit long in the tooth, I can remember when Boxing day closure was the norm; it was a bank holiday, and nobody thought of doing anything other than closing. Certainly all big stores were closed, and people stayed at home with their family. In fact, I am old enough to remember when the new year sales actually began in the new year, after 1 January. People stayed at home, and if they wanted to go to the sales, they went later on—and here’s the thing: nobody starved to death. The world did not run out of cheap televisions. Nor did the country run out of supplies of winter coats and boots at reduced prices.

When I first realised that people were shopping on Boxing day, I would look at people going to the supermarket, and the queues, and would think, “For heaven’s sake, get a life.” However, I have moved from indifference to anger, because all the evidence shows that poorly paid retail workers are being exploited to fuel a national obsession—a debt-fuelled shopping binge that, in the end, does no one any real good. As my family will tell you, Mrs Moon, I can shop with the best of them, but if my shopping on Boxing day is done at the expense of some of the lowest paid workers in the community, something has to give way.

I should declare an interest, because I am a member of the Union of Shop, Distributive and Allied Workers, although it is quite a long time since I worked in a shop. When I did, I learned two important things. First, the job is physically exhausting, because workers are on their feet most of the day—and in my day, we worked only 9 till 5. Secondly, shop workers need inexhaustible reserves of patience and self-restraint to deal with the rude, demanding and frequently abusive customers that they have to put up with. Of course, that gets worse in the run-up to Christmas, which is why my union runs its “Keep your cool at Christmas” campaign before the Christmas rush, but for shop workers and those who work in warehouses and distribution—it is not only those on the shop floor who are affected—there is no respite.

The responses to our online consultation were interesting and overwhelming. We had nearly 6,000 responses. Many told us that they were not allowed to take holiday in December. One person working in distribution said that they could not take holiday in November or December. Indeed, in one case, people were not allowed to take holiday from October onwards. That means that people in the sector arrive at Christmas very tired. They now often work late on Christmas eve to prepare for Boxing day. In fact, we heard of one person working until midnight on Christmas eve. They arrive home to their families exhausted, long after the rest of us have begun our celebrations, and are then expected to be in work again on Boxing day.

As we know, Christmas day can be a very nice day, but it is not necessarily very relaxing. It is not relaxing for people with young children who are up as early as possible, or for people who have to cook the Christmas dinner, so many of us—including me—say that Boxing day is our day of rest. That choice is not available to many people in retail—if, indeed, they get Christmas day off. There are constant suggestions that some people are called in on Christmas day to keep preparing for the sales. The British Retail Consortium has said that large retailers are not allowed to open on Christmas day. We know that; it is a prime example of answering a question that was not asked. It also says that most preparation for Boxing day is done by Christmas eve, and that people working on Christmas day is not a problem. I am afraid that it is a problem; it keeps being reported as a problem, and I do not believe that the people who report it are lying to us.

If people get Christmas day off, they often find that they are unable to enjoy it fully, because they must be in work again on Boxing day; many people are expected to be in work by 7 o’clock. There is little public transport, so there are stories of people having to get up at 5 o’clock in the morning to get to work. The Minister shakes her head, but those testimonies were given to us online in our consultation.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

My hon. Friend makes a powerful speech that rings true in the light of the many testimonies that I have seen and heard. Christmas is special because people who might not normally be able to spend time with family can do so. Is it not another issue that many people who work in retail do not have the option of travelling to see their family, because now they must travel so early on Boxing day to make it back in time for the sales?

[Helen Jones]

My hon. Friend is right. We have heard from people who work from 7 am to 6 pm on Boxing day. We heard from one lady who has to stay in work until 10 o’clock. People are at work not just when the shops are open; they do the restocking afterwards as well. So that lady has to get her partner to come and get her late at night, bringing with him their two small children—there is no one else to mind them—because she cannot afford taxis. Retail wages do not stretch to taxis at the best of times, and certainly not at Boxing day premium rates.

--- Later in debate ---

[Helen Jones]

I think the hon. Gentleman is right about the law as it stands; if he will forgive me, I will come to that in a moment.

Retailers say that Boxing day trading is important to them. The British Retail Consortium declined to give written evidence to my Committee before the debate, but in the past it has said that last year’s sales were up 0.7% on the year before. However, it is important to remember that those sales did not reach the December peak, which last year was on 23 December, or the November peak, which last year was on the day after that appalling American import, Black Friday.

The director of retail intelligence at Ipsos Retail Performance said:

“Boxing Day has grown in significance as a shopping day over the last 5 years, as increasingly more retailers have started their Sales immediately after Christmas.”

I say two things to that: first, sales are on now, as anybody who has looked around knows; secondly, I have not seen any evidence that Boxing day opening generates more trade, rather than moving it about between days. If retailers were closed on Boxing day, there might well be more trade on 27 December—or, more likely, the Saturday following Christmas, when most people are off work.

However, we have had evidence that some stores may not even be that busy; I accept that some are, but some are certainly not. One store manager told us that his store was less busy than on a usual Sunday. Other people working in retail have told me that they are not busy, and that they do not accept returns on Boxing day because that would make the sales figures look worse. There are differences across the sector, and it seems that many shops open simply because others do; staff and store managers in my constituency say that that is often the case. As someone said in our consultation, retailers are great followers. Many in the sector would like Boxing day to be treated like Christmas day and Easter Sunday, when large stores cannot open. In fact, 92% of respondents to an USDAW consultation did not want to work on Boxing day, but 78% felt that they were pressured to.

The opening of the stores has a price for our communities, for families and for individuals; nothing in life is for free. If more shops open on Boxing day, there needs to be more of other services, such as waste collection; emergency services must be on duty; and there is more pressure on transport to run as normal. There is a spiral effect when more and more people are made to work the bank holiday. As I said, there is a price for families. People lose the time with their children or their parents, and other members of the family are very often pressed into service looking after children, meaning that they cannot make plans for the day. The real impact is on the poorly paid retail workers and their families, and from the comments that we have received, it is clear that most people would rather have that day off.

[Catherine McKinnell]

I very much agree with my hon. Friend. I will put on the record another thing that, like childcare, is not generally available on Boxing day: the usual support for those whose family members require care. There is testimony from retail workers who are in the difficult position of both having to care for their family and being forced to go to work or ultimately risk not being able to bring the bread home.

[Helen Jones]

My hon. Friend is right. That is an example of the pressures that those retail workers come under, many of whom are women and have caring or childcare responsibilities. I doubt that much would change if store openings began on 27 December. As one of the contributors to the consultation said about stores, “They will make their money back, but we will never get our time back.”

What is the purpose of all this? Does anyone actually gain? As another person said to us in the consultation, “I should like to think that the keen shoppers of the UK could wait one more day to grab a juicy bargain”—or, as staff call it, stock that has been gathering dust in the stockroom since 1993. Another person said, “Isn’t seven-day trading and numerous late nights enough?” I think it is.

--- Later in debate ---

[Helen Jones]

My hon. Friend is right. A lot of the testimony is heartbreaking. I come at this from this direction: if I deserve time with my family over Christmas, other people do, too.

Of course, there are exceptions. A number of workers in the emergency services—nurses, paramedics and police—have responded to our consultation, and they all accept that they may have to work on Boxing day because it is a matter of life and death. Shopping is not. Politicians are often quick to jump in if they think Christmas is being downgraded. People respond to spurious stories about Christmas being renamed; they say, quite rightly, that they do not want to see a Christian festival downgraded. Here is the news: it has been already. Contrary to what we might think, Christmas does not begin the day after bonfire night, or whenever the commercial frenzy sets off. It begins on the 25th. The 26th is the second day of Christmas—St. Stephen’s day. Boxing day is originally when servants were given their presents and time off. It is coming to something when in 21st-century Britain, we cannot give people the rights that indentured servants had hundreds of years ago. The situation could be vastly improved by a simple amendment to legislation to put Boxing day on the same footing as Christmas day and Easter Sunday, when large stores cannot open. We could do that.

The Prime Minister says that she wants a country that works for everyone. I have to say that it is not working for the retail trade at the moment. She also said quite recently:

“our Christian heritage is something we can all be proud of.”—[Official Report, 30 November 2016; Vol. 617, c. 1515.]

I agree. That heritage has shaped our country and how it works. That is why I get Christmas cards from my Jewish colleagues, my Muslim colleagues and people of no faith at all. They recognise the importance of Christmas. If, as I have heard many people say, we want to preserve this country’s Christian heritage, we should preserve it and give people some time off at Christmas. Good King Wenceslas did not look out and see the queue for the next sale. As someone said in response to our consultation —forgive me for the language—“Christmas is about spending time with your family, not sodding shops!” I could not agree more.

It is about time we did something about this. In the end, a civilised society is judged by how it treats not the most powerful people in it, but those without power. Boxing day and bank holidays were introduced to ensure that workers got time off. We have moved away from that. We could at least move back a little bit by ensuring that large retail stores had to close on Boxing day.

[Catherine McKinnell]

I hesitate to interrupt my hon. Friend, because she is making a brilliant speech. Who has less power in this world than children? It means everything to them to spend Christmas with their family. One retail worker said in testimony:

“I’ve got a little girl and these early years are such a magical time for her. I feel that I miss out on her enthusiasm and wonder by having to work over Christmas.”

That says it all.

[Helen Jones]

It does. We hear much from the Government about supporting families and the family being very important. We show how important it is by our deeds, not just by words. It is time we gave these lowest paid workers the right that we all take for granted—the right to have a day off on Boxing day.

--- Later in debate ---

[Andrea Jenkyns (Morley and Outwood) (Con)]

I apologise for coming in late, Mrs Moon; my meeting overran. I did want to be here at the beginning of the debate and I appreciate your giving me the chance to speak.

Retail is in my blood. I was in it for nearly 20 years. I started off at Greggs bakery at the age of 16, worked my way up, and worked for many major and small retailers, so I was one of the low-paid workers that hon. Members have been talking about, and I have to say that I disagree with what the petition is about. I have worked Boxing days and new year’s days. I have worked over the Easter period and on Good Friday. When you go into retail, that is expected. Times have changed. I agree with what some hon. Members have said: what about the other industries? I was also a performer and singer and used to work Christmas eves and Christmas days with my pianist, singing and entertaining people in restaurants. I did that because I wanted to make ends meet. To me, it was part of the lifestyle that I had chosen and it was my choice. When I worked on those Boxing days and new year’s days—

[Catherine McKinnell]

Will the hon. Lady give way?

[Andrea Jenkyns]

Sorry, not at the moment; I will come back to you. So many times when I was working on those Boxing days, new year’s days and so on, colleagues who had the day off would come in and see us because they were out shopping with their families. You are talking about giving people time off, but I saw that a lot of my colleagues were out shopping anyway. Times have changed.

The retail sector has Christmas day and Easter Sunday off, but it is not just about the Christian side of things. We live in a multicultural society, so this is not about any particular religion, really. I would like to put forward the other view, which is that of retailers. Retail is in my blood, as I said. High street retailers have found things so hard over the last decade, because of the internet. I have seen so many businesses close down. I used to work for Comet. It had been around for more than 100 years. Look at what happened to Comet; look at what happened to Woolworths. I also used to work for Allsports. All of those went bust after decades.

Boxing day was the busiest day of the whole year for us in retail. I remember that in one Comet store, we took more than £100,000 in one day. Normally, on the busiest Saturday, we would be lucky if we took £15,000, so to me, we are biting the hand that feeds us. Retail is struggling. The high street is dwindling; the internet is killing the high street. More and more people are shopping online, and that is just an inevitable aspect of the internet; I am not saying anything against it. However, if Boxing day is the busiest day of the year and we stop the ability to trade on that day, what will happen to the job security of these low-paid workers?