Business of the House

Charlotte Nichols Excerpts

Thursday 22nd April 2021 Commons Chamber

[Charlotte Nichols (Warrington North) (Lab)]

I have been horrified by reports from constituents—frontline customer-facing service workers across a range of sectors from retail and call centres to rail staff—of the abuse and violence that they have faced from customers. This is not a local issue. In polling commissioned by the Institute of Customer Service in 2020, 1,000 customer-facing workers reported increasing levels of hostility directed towards them in recent years, with more than half having experienced abuse from customers during the pandemic. This is clearly unacceptable. When Parliament is prorogued shortly, the private Member’s Bill sponsored by my hon. Friend the Member for Nottingham North (Alex Norris)—the Assaults on Retail Workers (Offences) Bill—will fall, despite widespread public support. I hope that the Leader of the House will outline when we can have a debate in Government time on increasing protections for service workers in law in line with protections that emergency service workers receive. Abuse should never be part of the job.

[Mr Rees-Mogg]

The hon. Lady raises a point that concerns hon. Members across the House. People working in retail ought to be protected, and are protected, by the full force of the law. The Queen’s Speech debate is an opportunity to raise a very wide range of issues; that opportunity will be provided once Parliament is recalled, and there will be a new ballot for private Members’ Bills for the next Session. I hope that we will get through all 13 Fridays in more normal time than we have had over the past year.