Digital Exclusion

Chris Evans Excerpts

Wednesday 28th February 2024 Westminster Hall

[Chris Evans (Islwyn) (Lab/Co-op)]

At this moment I would usually thank everybody who has spoken, but because of time constraints I will have to hurry up. Far be it from me to suggest anything to the House, so I hope I am not out of order, Mrs Harris, in suggesting that maybe some Back-Bench MP would like to make an application for a debate on this issue to the Backbench Business Committee, because I believe it is of such importance that it requires more than just an hour. Like many others, I congratulate the hon. Member for Ellesmere Port and Neston (Justin Madders) on securing what has been a very over-subscribed debate. Even though we have had a number of very fast speeches, we have had some very good contributions.

Digital exclusion is real for so many people, whether in work, education or access to online services—from banking to benefit applications. Failing to take action here would be to say that digitally-excluded people are not as worthy of the opportunities enjoyed by people who have the skills, confidence and income to regularly get online. Some 7% of UK households do not have an internet connection at home. That figure rises to 23% when we look at households with an annual income of under £10,400.

In 1924 the challenge of lawmakers was to ensure that everyone could read and write; the challenge in 2024 is to ensure that everyone has the digital skills they need. As we have heard, full participation in modern life often requires a suitably fast internet connection, a reliable device and an evolving skillset. That reality does not mean that digitisation should be stopped; we cannot be like King Canute trying to hold back the tide. It means we need to take the necessary action to ensure that everyone is empowered to access what they need.

It is also important to recognise that not everyone falls neatly into the groups of “digitally excluded” or “online”. Lloyds Bank’s consumer digital index uses the Department for Education’s essential digital skills framework to establish how many people can do certain types of task. Such tasks include communication through email, buying goods and services, staying safe and avoiding scams, and using search engines to find information. The index identifies various skillsets and knowledge gaps, and a wide range of confidence levels.

Moreover, digital skills and confidence are not always the reason why someone is partially digitally excluded. As we have heard from many hon. Members today, someone’s broadband may not be strong enough in rural areas for them to fill out a form or stream educational content. People with particular disabilities face many barriers to accessing visual or audio content that does not support screen-reading or full captions.

The range of challenges demands a range of solutions that are centred around skills, affordability and accessibility, and—crucially—ensure that the individual is at the heart of the process. Such solutions can, where appropriate, involve ensuring the availability of an in-person equivalent to digital services. That can include community banking hubs where high street banking is no longer available—something that has affected me and you personally, Mrs Harris, in south Wales constituencies such as ours. Such solutions can also include financial support or the offering of skills. Public libraries in particular are brilliant; they do essential work by providing computers and a helping hand to their communities, but they cannot help in all cases, and they need funding and support to meet demand.

However, no amount of community-based upskilling can get suitable devices and quality broadband into the hands of young or elderly people at home. One in five children do not have consistent home access to a device suitable for completing schoolwork, and the potential consequences for their learning and their futures are rather obvious. Practically every week I have a conversation about how good tech policy needs to be nimble and up to date, and I find that sometimes we speak in clichés. Sometimes it feels as though we go to the doctor and say we are sick, and the doctor turns around and says, “Yes, you are sick, but what are you going to do about it?”

The last Government’s digital inclusion strategy was published a whole decade ago. We often talk about how fast technology moves on; that is now ancient history, and something must be done. In less than half that time, people have been through a pandemic, a cost of living crisis, and countless technological developments that all completely reshaped our relationship with the internet for work, school, leisure, our finances and access to public services. As somebody once said, we cannot act in an analogue manner in a digital world. It is vital that digital exclusion is given as much importance as we gave to literacy in schools over a century ago. Much has changed, but we are at a stage now where people are at a massive disadvantage. We have to do something to change that.