Rail Services: North-East England

Chris Heaton-Harris Excerpts

Tuesday 4th February 2020 Commons Chamber

[The Minister of State, Department for Transport (Chris Heaton-Harris)]

I thank the right hon. Member for North Durham (Mr Jones) for securing this debate on rail services in the north-east and I thank all Members who have contributed to what has been quite an informative debate.

I bumped into the right hon. Gentleman earlier today, and I looked up the report of his previous speech on this matter, on 15 January. I note that he has not really had to do much work to improve his words, because it is very similar to the speech that he unfortunately had to make a year ago.

A number of issues were raised, which I shall address. I would like to reassure the House that the Government’s priority is for the country’s trains to run on time, and to drive growth by giving local leaders a greater say in the running of their railway. As such, we are investing billions of pounds in the rail system, from which passengers can benefit. The right hon. Gentleman was slightly dismissive of that investment, but it is worthwhile investment in infrastructure and will level up the country.

I note that a number of other hon. Members intervened —the hon. Members for Hartlepool (Mike Hill), for Strangford (Jim Shannon), for Easington (Grahame Morris) and for Thirsk and Malton (Kevin Hollinrake). A couple of right hon. Gentlemen would have loved to intervene in the debate but could not—my right hon. Friend the Member for Scarborough and Whitby (Mr Goodwill) because he could not be here, and the right hon. Member for Newcastle upon Tyne East (Mr Brown) because he is the Opposition Chief Whip. I take the opportunity to record their concern about what has been going on with TransPennine Express services.

As the right hon. Member for North Durham said, my Department said recently that those services had been unacceptable, and we believe that is the case. In the December 2019 timetable change, TPE planned to increase the number of calls that it made at Chester-le-Street from 21 to 23 per day. That included a new southbound 7.52 am service to help passengers travelling at peak times to Durham, Darlington, York, Leeds, Manchester and Manchester Airport from his constituency. Unfortunately, following delays to the introduction of new rolling stock, a temporary timetable was put in place, which impacted TPE trains scheduled to call at Chester-le-Street. I have been advised that the full December timetable will be reinstated in the next few weeks.

Chester-le-Street is a station served by TransPennine Express services on the Manchester Airport-Newcastle route, and since 20 December 2019 TPE has extended the Liverpool-Newcastle service to and from Edinburgh. That service, when it functions properly, will provide Morpeth with an hourly service for much of the day to and from Edinburgh for the first time in years—something that has been welcomed, if it were only to be delivered on a regular basis.

TPE also provides a through morning service from Chester-le-Street to Edinburgh. During this month, TPE will have 13 of its Nova 1 trains in service to and from Newcastle, providing an inter-city level of comfort and additional seating per train. Those trains will call at Chester-le-Street. As the right hon. Gentleman is aware, Chester-le-Street is on the east coast main line, which is a very busy line, thus limiting any extra services that TPE could possibly provide.

However, we all know of the issues that the service has had in the past couple of months. Issues with training drivers and getting the rolling stock in on time have led to all sorts of different issues—for example, with signalling.

[Mr Kevan Jones]

I accept that there have been issues with it being a busy line, but the new timetable took out, for example, the 8.17 am northbound to Newcastle and the 5.20 pm southbound, both of which were very busy with commuters; the two most popular trains were taken out of the timetable. For what reason?

[Chris Heaton-Harris]

I guess that is a question for the franchise to answer for itself, but I completely understand the right hon. Gentleman’s frustration, and that of his constituents who would like to use a service to go to and from work at times when ordinary people would be commuting.

[Grahame Morris]

I know the Minister is in a terribly difficult position. I do not know whether the theme tune should be “Things can only get better”, but the theme of the Adjournment debate is rail services in the north-east. Northern provides a once-an-hour service for my constituents, whose only station is Seaham, and it consists of two carriages. My right hon. Friend the Member for North Durham (Mr Jones) shared some statistics that had been produced today, showing that passenger numbers are falling at Seaham station. The truth of the matter is that the trains are so packed people cannot get on at peak times, particularly at weekends. So, perversely, the figures are showing that rail usage is declining, whereas it would increase if we had more capacity.

[Chris Heaton-Harris]

“Things can only get better” is the most new Labour thing the hon. Gentleman has ever said, but I completely understand the point he is making. In fact, it is very Kevin Costner: if you build it, they will come. That is the case with the railways nowadays.

I was trying to talk about the problems that there have been with services. As right hon. and hon. Members in the Chamber well know, to try to correct problems with the service within timetable, TPE has been stopping services at York, meaning that lines further north to places such as Scarborough and Whitby, Thirsk and Malton and others have not been provided with the timetabled service that people would expect.

TPE is investing heavily in its rolling stock. As part of its £500 million investment in trains, it is currently introducing three new fleets into passenger service. Trains in all three fleets will be operating across the north and into Scotland by the end of this year, providing 13 million extra seats a year. We hope to be able to address some of the capacity problems that hon. Members have outlined, and TPE will have 44 brand new, state-of-the-art trains, with five carriages each, which will provide an opportunity for new routes and services, and increase capacity by more than 80% on a seven-day-a-week timetable.

TPE is gradually re-introducing some pre-cancelled services. On 3 February, yesterday, 22 of the 32 Liverpool to Edinburgh/Edinburgh to Liverpool journeys were reintroduced, and on 17 February the remaining 10 journeys will be reintroduced. On 30 March, the Northallerton and Darlington skip stops will also be reintroduced. However, because of the late delivery of and technical issues experienced by some of its new trains, and the unavailability of train crews as a result of shortened timescales for training, TPE customers are experiencing an unacceptable level of service cancellations and disruption. TPE is, therefore, compensating some customers for the disruption. Passengers who held a season ticket between 1 October and 31 December in 2019 will be eligible for a 3% rebate, which will more than cover the 2.8% average increase on regulated fares. In the short term, from yesterday TPE has improved its compensation arrangements so that passengers will get money back from the price of their ticket if trains are delayed by 15 minutes or more.

[Mr Jones]

Will the Minister have a look at the way in which TPE pays its compensation, as this is complicated and people just give up when they do it. TPE might make those claims about compensation, but it is not actually doing it in practice.

[Chris Heaton-Harris]

I will happily look into how compensation is paid to TPE customers. I understand completely the right hon. Gentleman’s point about how poor the information to TPE customers has been. Something that we would think would be quite easy to get right, and that rail passengers across the piece appreciate, is honest information on why services cannot run. A bit more transparency could help to lessen some of the anger that is quite rightly felt by passengers when they are literally left in the dark.

Let me turn to the franchise itself. We have been clear with the operator that it must take urgent steps to address the poor performance. If necessary, my Department will take action under the terms set out in the franchise agreement. As I mentioned earlier, over the next two months TPE will reinstate the services that it took out as part of the temporary timetable that followed the issues with the delayed introduction of rolling stock in December. The Secretary of State and I recently met the managing director of the franchise, Network Rail and the manufacturers of the new trains, CAF and Hitachi. We did not use Anglo-Saxon language, as many customers might have been using recently, but we made it perfectly clear that they must take urgent steps to improve their services.

I did not know about the issues with ticket machines at the right hon. Gentleman’s local station. I will take that away, find out a bit more and come back to him, if that is okay. If a ticket machine is broken, we would always expect the train operating company to use the discretion available to it. We would not expect people to be charged penalty fares in such circumstances, so I will happily take that issue away.

I will check and come back to the right hon. Gentleman, but I would expect the improvements to the station by Northern to continue to go ahead as normal. I know that he is fairly sceptical about the opening of new lines, but I have been contacted by a local activist near to the right hon. Gentleman called Christopher Howarth who is keen to see the railway between Sunderland and Durham reopened. As a viaduct fan, I can say that there is one of the most beautiful viaducts I have ever seen along that route, so I very much hope that those plans will come to fruition.

I thank the right hon. Gentleman for the way he has gone about this debate. He has been as positive as he can be and quite rightly demanding for his constituents. I hope and expect that in a year’s time he will not have to come back and go through all this again because we will have sorted this: the new rolling stock will be working properly, the timetables will work properly and, indeed, all the drivers will be trained appropriately.

Question put and agreed to.