Rail Cancellations and Service Levels

Clive Betts Excerpts

Thursday 1st December 2022 Commons Chamber

[Huw Merriman]

I assure my hon. Friend that I do not just take the assurances that, “This is very difficult for us for all these third-party reasons.” We look at what every part of the system can deliver, including the management and those responsible for the contract. I have also heard other experiences, not least of Mr Speaker on his Avanti services, that show that things are absolutely not good enough for passengers.

We need to get Avanti to do better and we need to help it to do better as well. Where matters are within its control, I assure my hon. Friend that we will hold it to account through the Office of Rail and Road and the regular meetings that I have. Where matters are not within its control, we require it to do even more to mitigate them. I am keen that we see an improvement to the tone that is given out, the customer service and the updates.

[Mr Clive Betts (Sheffield South East) (Lab)]

The other day, I read with amazement an article in The Guardian which said, with regard to cancellations on the TransPennine Express, that between the middle of October and the middle of November, the reported figures were between 5% and 12% a week, but actual cancellations were over 20% each week. The difference is that train operators do not count as a cancellation a train that is cancelled before 10 pm the night before. When train operators are penalised under their contracts for non-performance, are the cancellation figures used those that the train operators report, or those that passengers experience?

[Huw Merriman]

I will write to the hon. Gentleman and specify how those figures are calculated. I will also give him up-to-date figures from the methodology that we calculate. I am confident that those figures recognise the same experience that passengers have suffered and he has described, but I will write to him and set that out in full.