Written Question
Friday 12th February 2016
Asked by:
Corri Wilson (Scottish National Party - Ayr, Carrick and Cumnock)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what assessment he has made of the incidence of members of the public receiving multiple letters from HM Revenue and Customs (HMRC) conveying conflicting information; and what steps HMRC is taking to reduce such occurrences.
Answered by David Gauke
HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.
Written Question
Friday 12th February 2016
Asked by:
Corri Wilson (Scottish National Party - Ayr, Carrick and Cumnock)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public.
Answered by David Gauke
HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.
Written Question
Friday 12th February 2016
Asked by:
Corri Wilson (Scottish National Party - Ayr, Carrick and Cumnock)
Question
to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.
Answered by David Gauke
Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.
Speech in General Committees - Thu 14 Jan 2016
Education (Student Support) (Amendment) Regulations 2015
"Does my hon. Friend agree that that is another example of a stark contrast? Scotland is progressive in achieving education that is accessible to all, based on the ability to learn, not the ability to pay, while England is taking a regressive approach, making it harder for the most disadvantaged …..."Corri Wilson - View Speech
View all Corri Wilson (SNP - Ayr, Carrick and Cumnock) contributions to the debate on: Education (Student Support) (Amendment) Regulations 2015
Speech in Public Bill Committees - Tue 13 Oct 2015
Welfare Reform and Work Bill (Seventh sitting)
"I beg to move amendment 45, in clause 11, page 13, line 10, leave out “one other child” and insert “two other children”.
This amendment would retain entitlement to child tax credit for families with three children...."Corri Wilson - View Speech
View all Corri Wilson (SNP - Ayr, Carrick and Cumnock) contributions to the debate on: Welfare Reform and Work Bill (Seventh sitting)
Speech in Public Bill Committees - Tue 13 Oct 2015
Welfare Reform and Work Bill (Seventh sitting)
"It is a pleasure to serve under your chairmanship once again, Mr Streeter, on another full day of scrutiny on a Bill that is about neither welfare nor work. It serves only to make some of the most vulnerable in society worse off. As I speak to amendment 45 and …..."Corri Wilson - View Speech
View all Corri Wilson (SNP - Ayr, Carrick and Cumnock) contributions to the debate on: Welfare Reform and Work Bill (Seventh sitting)
Speech in Public Bill Committees - Tue 13 Oct 2015
Welfare Reform and Work Bill (Seventh sitting)
"In tabling our amendments, the SNP seeks to lessen hardship in families. We want families, no matter how many children they have, to be able to access the child tax credit and child element of universal credit to allow children to have the best possible start. Life is complex and …..."Corri Wilson - View Speech
View all Corri Wilson (SNP - Ayr, Carrick and Cumnock) contributions to the debate on: Welfare Reform and Work Bill (Seventh sitting)
Speech in Commons Chamber - Tue 07 Jul 2015
Tax Credits (Working Families)
"Thank you, Mr Deputy Speaker, for giving me this opportunity to make my maiden speech today. Like others before me, I would like to thank the House staff for being incredibly helpful, with a huge thank you to Estelle, who was assigned the onerous task of stopping me getting lost …..."Corri Wilson - View Speech
View all Corri Wilson (SNP - Ayr, Carrick and Cumnock) contributions to the debate on: Tax Credits (Working Families)