Telecoms Fraud Charter

Dan Jarvis Excerpts

Wednesday 5th November 2025 Written Statements

[The Minister for Security (Dan Jarvis)]

My noble Friend the Minister of State, Home Office, Lord Hanson of Flint, has today made the following written ministerial statement:

Today, I am pleased to inform the House that we are publishing the second Telecoms Fraud Charter.

The Telecoms Fraud Charter sets out a series of ambitious fraud prevention commitments from major consumer and business telecommunications providers operating across the UK.

These commitments represent a significant step forward in further strengthening the telecommunications sector’s response to fraud, addressing some of the most prevalent and harmful scams perpetrated via voice and text channels. Measures include enhanced protections against the spoofing of legitimate network numbers, improved filtering to block scam calls and messages before they reach consumers, and the introduction of new rules to ensure quicker resolution of fraud cases by telecoms providers.

Further detail will be published online, but the charter will contain actions focusing on:

Cross-industry data sharing to improve the detection and disruption of fraud;

Strengthening SMS protections to block scam texts and reduce abuse of messaging platforms;

Preventing scam calls and spoofing through technical upgrades to the network;

Improving customer awareness through clearer guidance and public education campaigns;

Better support for victims, including new fraud resolution deadlines;

Improved collaboration with industry and law enforcement to drive intelligence sharing and co-ordinated enforcement.

Telecoms providers have made notable strides in recent years in addressing fraud, supported by technological innovation and strengthened collaboration with Government and law enforcement agencies. However, those signing this charter have shown a clear commitment to go further and faster to prevent fraud, acting with urgency and ambition.

I welcome their proactive approach and commend their dedication to safeguarding consumers from fraudulent activity. Government stand firmly alongside the sector in this fight. We will continue to convene, support, and challenge all partners to go further and faster, holding them to account for the commitments they make in this charter. Together, we can make the UK a hostile environment for fraudsters and a safer place for everyone.

The Telecoms Fraud Charter will be published on www.gov.uk on 5 November.

[HCWS1022]