Future of Thames Water

Daniel Francis Excerpts

Tuesday 6th January 2026 Westminster Hall

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

It is a pleasure to serve under your chairship, Mrs Harris. I thank the hon. Member for Oxford West and Abingdon (Layla Moran) for securing the debate and for her comments. As she said, the issues have been caused by many years of under-investment. In my corner of south-east London, constituents in Bexleyheath and Crayford continue to experience many problems.

Of course, I support the measures in the Water (Special Measures) Act 2025, which this Government introduced following our election last year. However, as I have said on numerous occasions since my election 18 months ago, we continue to see the real impacts of a lack of investment in infrastructure over many years, particularly in Crayford town centre. We have now had four consecutive summers of major leaks in Crayford town centre. They have caused the closure of the road in the town centre for a week or two, impacting residents and businesses, and there is no real understanding of Thames Water’s long-term solution for these issues or how we will see investment in local infrastructure in the longer term.

As has been said, we have seen an enormous increase in bills this year. For many of my constituents, they have risen by 30% or 40%—my bill in fact went up by a higher percentage—but we continue to struggle to obtain information from Thames Water. I have told the company many times that, if we must have that level of increase, and we know the condition of the local infrastructure, it would be hugely helpful for me to be able to explain to my constituents why they are seeing that increase and to understand the programme of works for local infrastructure and where the money is being invested to put things right. It continues to prove very difficult to obtain that list.

I have supported the Government’s position, which is that they will continue to work to turn the company around in private ownership, but what will we do if the Government’s investment runs out? At what stage will we say to Thames Water that constituents cannot continue to see that level of increase and receive that lack of explanation on the local investment? At what stage will we say that enough is enough and we need to take a different direction?

[Carolyn Harris (in the Chair)]

I am imposing a three-minute time limit. Any interventions need to be short to allow all Members who are on the call list to speak.