Civil Service Pension Scheme: Administration

Daniel Francis Excerpts

Wednesday 4th February 2026 Westminster Hall

[Lorraine Beavers]

I totally agree; this is not any way to treat our civil servants.

Elaine has been waiting for a pension forecast since early December. She came to see me in January because she cannot plan her retirement at all. She does not know whether she can retire, when she can retire or what income she will have. Julie partly retired at the start of January after applying for her pension back in August. She has still not been paid. She waited five hours on the phone and was told that no timescale could be given. She and her family are worried about paying bills, growing debts and whether her pension will be backdated.

Paul retired from the Ministry of Defence last July, but seven months later he has not received any pension and is living off his savings, with no clear answers. Alison retired and sent in her paperwork in September. She was told that it would be done by December, only to be told later that there was no record of her case and she should write to a PO box address.

Paul retired after 30 years of service. His forms were sent in on time. He has received no lump sum, no pension and no timescale. Julie has worked for the Department for Work and Pensions for 26 years. She carefully planned partial retirement and sent her forms months in advance. Her retirement date is now close and yet she still has no pension forecast. Diane contacted my office about her husband, also a civil servant, who was diagnosed last year with a serious brain tumour. They have been waiting months for a pension forecast so that they can plan their future.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

I thank my hon. Friend for securing the debate. Like her, I have received a litany of complaints in recent weeks from constituents—including Antoni, Catherine, Christopher, Kevin, Mike and Robert—with similar heartbreaking stories. Does she agree that it is important we take urgent action to ensure that consistent and timely pension payments are made for all these scheme members in our constituencies?

[Lorraine Beavers]

I agree. Peter reached state pension age and gave plenty of notice, but heard nothing. After waiting three hours on the phone, he was told that nothing had been done. He retired in good faith, but the system let him down.

Such cases are not rare. PCS has heard from people who cannot pay their rent or mortgages, who have missed bill payments, who have been charged fees by banks, who are borrowing money or relying on family, and who are suffering serious stress. Some widows or widowers wait months for their late partner’s pension. This is a human crisis. PCS has said that up to 8,500 people may have retired without receiving their pension. For many, this pension is their only income and, when it does not arrive, the impact is immediate and severe. This is a failure on a huge scale.

I also want to mention retired prison officers such as my constituent John, whose cases have been raised by the POA. They have worked in tough and dangerous jobs, and many now face delayed pensions and missing lump sums. The POA is right to call for urgent action, clear timescales and fair compensation.