Railways Bill (Fourth sitting)

Debate between Daniel Francis and Edward Morello

Committee stage
Thursday 22nd January 2026 Public Bill Committees

[Edward Morello]

I could not possibly comment, Minister—I was going to say tea. But there are basic human rights that we should be respecting here—and a gin and tonic might be one of them.

On rail journeys lasting more than two hours, access to food and drink is a basic expectation. As anyone who has done the trip to Exeter or Dorchester South from London will know, numerous stations on that line do not have a café on the platform, or even one close by. I hope we are also going to achieve a reduction in the number of delays on that line, but once someone is on it they are on it; their options for access to anything are incredibly low. Whether for a parent travelling with children, older passengers on long journeys or commuters trying to work on the move, access to basic amenities—reliable wi-fi and food and drink—should be mandatory.

New clause 8 would require the Secretary of State, within six months, to introduce a passenger charter as a core function of GBR. It would set out clear expectations for passengers, and clear accountability for operators. As my hon. Friend the Member for Didcot and Wantage laid out in his ten-minute rule Bill, it would include guarantees on value for money, service quality, adequate seating for journeys over 30 minutes, and improved accessibility across trains.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

If my constituents travelled from London Bridge this evening and caught the 5.34 to Barnehurst or the 6.50 to Bexleyheath, in zone 5, those journeys would take 31 minutes, so do you actually believe that, under your guarantee, my constituents—many of whom, you would expect, would rather just get on a train and expect to stand for some of the journey—would get compensation if they did not have a seat for that commuter journey home of an evening?

[Daniel Francis]

I am sorry, Sir Alec.

[Edward Morello]

Thank you, Sir Alec, for the clarification, and I thank the hon. Member for his question. I understand the premise of the point: whichever number we put in, there is a risk that someone could come up with such an example. I think the point is that, for journeys over 30 minutes, for older passengers, for example, the guarantee of a seat may be an issue of whether they want to travel or not, so we must find a line to draw in the sand; I hope that able-bodied Members would stand up for the elderly, but it is not always the case. I would like us to move to a system where we do not have to stand on trains and where there is an expectation of seating—not least so that the drinks trolley can get through and get a cup of tea to me when I need one.

The charter would also set targets for reliability and a clear timetable for improving passenger accommodation, including seat design, reliable wi-fi and mobile signals, power outlets—I honestly cannot believe we are still questioning whether or not we should have power outlets on trains—luggage and bicycle storage, clean and accessible toilets, and onboard catering for journeys of more than two hours. We must focus much of our innovation on the passenger experience and not just the journey time, whether that is wi-fi for commuting workers or accessible toilets for everyone. Crucially, it would also extend delay repay principles to cover failures in onboard amenities and move towards automatic digital compensation that does not place the burden on passengers to fight for refunds—hopefully that speaks to the teeth that the right hon. Member for Melton and Syston mentioned.

Those are not luxuries. Almost every rail user has stood despite booking a seat, lost their signal mid-journey, missed a connection because of a delay, struggled to find a clean toilet—or a working one—or found nowhere to store a bag, yet too often there is no meaningful redress for those inconveniences. That undermines confidence in the railway.

The data is stark. Only 32% of passengers believe that the rail network meets their needs, and just 59% are satisfied with value for money or onboard internet. Last year, there were more than 62,000 complaints about punctuality, nearly 40,000 about overcrowding, and more than 24,000 about onboard facilities. All those things act as a drag. They are why people do not want to travel on the trains and why they are choosing car journeys instead. If we want people to choose rail for economic, environmental and social reasons, we have to deal with these frustrations as well. New clause 8 puts passengers back at the heart of the system, where they belong.