Business of the House

Dave Robertson Excerpts

Thursday 3rd July 2025 Commons Chamber

[Lucy Powell]

I agree absolutely. I have seen at first hand as a constituency MP what happens when we lose a Crown post office and have instead a franchised service that does not match the one it is replacing. It is vital that MPs are able to play their role as champions of their local communities and the services they receive, including post offices. Post Office Ltd should pay more heed to them.

[Dave Robertson (Lichfield) (Lab)]

Barely a week goes by when my email inbox does not swell with people getting in touch about one particular issue. Whether from Lichfield, Burntwood or the villages of Longdon, Streethey, Handsacre, Hill Ridware, Armitage and Abbots Bromley, residents are writing to me electronically with complaints about poor service from Royal Mail. They tell me that days go by without deliveries, but when I write to Royal Mail, I am told there is no problem; deliveries are going out six days a week. That just does not chime with the experience of my constituents. Staff at Lichfield delivery office tell me that they are not being offered overtime, and as a result, they are failing to meet the universal service obligation, and face pressure to prioritise higher-value deliveries, like parcels. Royal Mail still tells me that there is no issue. Will the Leader of the House arrange for a statement to be made to this House on how the Government are ensuring that Royal Mail meets the universal service obligation?

[Lucy Powell]

I thank my hon. Friend for raising this issue, which many of my constituents raise with me as well. I recently did an unannounced visit to one of my sorting offices to meet staff there, and I saw at first hand that staff morale is low, and people feel unable to provide the service that they are there to deliver. I encourage him to continue to raise that issue directly with Royal Mail. He has other opportunities to raise it in the House, perhaps with the Select Committee and its Chair, and I am sure it would make a very popular topic for debate.