David Ward
Main Page: David Ward (Liberal Democrat - Bradford East)Department Debates - View all David Ward's debates with the Home Office
(11 years, 10 months ago)
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Mr David Ward (Bradford East) (LD)
To go back to the controlled archive and the removal of old cases, is the right hon. Gentleman aware that new cases are still being added to it? It is very much like filling up a Jaguar car with petrol while leaving the engine on, so more petrol is needed at the pump.
Keith Vaz
As the hon. Gentleman will know from his case load, it is a continuing process. He will hear about more of these cases on Friday when he holds his surgery. The Select Committee is saying that the backlog must be cleared, not just put in a different part of the UKBA. It cannot just move the files from Croydon to Liverpool and expect the situation to be sorted out. It must clear the backlog once and for all. With the willingness to do so and the £1 billion of resources that are available each year, that should be possible.
Mr David Ward (Bradford East) (LD)
I start by being somewhat self-indulgent and paying tribute to my office staff. As Members may imagine, they have an enormous burden of immigration work in a Bradford constituency. I also pay tribute to the Home Affairs Committee, which has raised many of the relevant issues so well that I can speak for a much shorter time than I normally would on such an important topic for my constituency.
I also pay tribute to the staff of the UKBA, because although at times there appear to be systemically dysfunctional areas in the service, that should not lead to criticism of the individual officers with whom we work. In particular, I pay tribute to the account managers. Our own, Chris Taylor, has been excellent. I believe that structural changes to the service are planned, and I urge the Minister to retain the local connection. If that were taken away, it would be greatly to the detriment of the service that is provided. Is it intended to keep that local connection, which is so important to us?
Simon Hughes (Bermondsey and Old Southwark) (LD)
Does my hon. Friend agree that it is really important to get a good relationship between the person at the UKBA and the constituency office team? The UKBA does a far better job when it is willing to listen to MPs and their staff and respond positively. If it puts us at arm’s length and tries to run away from us, it delivers far less good a service.
Mr Ward
Absolutely. We often systematise things to try to improve them when they are really about personal relationships. We need to build close understandings and partnerships, which in our case have been to the benefit of clients with whom we have dealt.
We were told that the UKBA’s legacy of cases would be cleared, with the vast majority being fully concluded. As we now know, that meant the transferring of a big chunk of legacy cases into the controlled archive. Rightly or wrongly, the impression was given that the archive was a dumping ground and that the files were being transferred because the UKBA had given up on those cases. Dozens of people have walked into my constituency office and we have been able to find no trace of their case, because it has already been put in the controlled archive. It is then difficult to get it out again. I am sorry if this seems unfair, but it seems like our office is doing the work that the UKBA should have done, at the cost of the time that it takes away from other matters.
Will the Minister confirm or deny that cases are still being added to the controlled archive? My understanding is that if people do not turn up to report to the UKBA three times, their cases are transferred to the archive. If that is not true, a clear message needs to be put out to that effect, because that is what we are told.
Another issue that has cropped up regularly is cases being transferred into the controlled archive in error. That is not so bad if they are then retrieved and dealt with properly, but the evidence suggests that such cases go to the back of the queue when they are retrieved. That is patently unfair on people whose cases should never have been transferred in the first place. I understand that work is now taking place, with credit agencies and other means being utilised to deal with cases in the controlled archive. As I said, however, it is difficult to understand why those cases ever went there in the first place, given that other methods and techniques were available to deal with them first time around.
My final point concerns intelligence. I understand that my constituency office—one single office—accounts for 70% of the intelligence provided in the whole of the west-Yorkshire region, which indicates the number of cases we deal with and the confidence people have that they will be dealt with by my office. When I was a councillor, we were encouraged to dob in the dealers, and local residents would bring cases to us to take to the police. Those people did not hand in that information with disinterest, but wanted to know what would happen; they wanted feedback and to know whether the people dealing drugs in the phone box on the opposite side of the road had been dealt with.
We all think it important that residents support the police, but constituents want to know that something is actually happening. Yet that intelligence appears to disappear without them ever knowing what has happened, which is patently unfair, not only on my office, through which the information goes, but on the people who have provided it. Feedback is important because the people who provide the intelligence often do so at risk to themselves: they might be acting extremely bravely—they might be family members in marriages, some of them sham marriages—and under threat for having provided that evidence. Feedback, then, is not only good practice but humane. They need to know what happens to these people. Especially when there is a slow response in terms of removal, they have a right to know what is happening, because their personal safety might be at risk.
Mr Winnick
The Liberal Democrats have always supported the appeals system—as I recollect, they took the same view as us at the time of the previous Tory Government. Given that they are now part of the coalition and we know that the appeals system for visitors is being abolished, where does the hon. Gentleman stand?
Mr Winnick
I hope I am not being discourteous, and I am grateful to the hon. Gentleman for allowing me to intervene a second time. If that is the position of the Liberal Democrats, what pressure are they putting on their coalition partner? Why are they not saying, “We won’t go along with this”?
Mr Ward
If the hon. Gentleman does not mind, I would rather make my speech than the one he probably wants to make. If he makes that speech, I shall intervene and support him, but I would like to finish mine first.
We are told that the number of complaints is a direct result of the complexity of the cases and their impact on individuals. Yes, that is the case to some degree, but the truth is also that the complaints arise from sheer mismanagement—lost files, poor administration and so on. That would not be so bad if the services provided value for money, but they are hugely expensive—as much as £1,000—which means that people rightly demand, and are entitled to, a good service. Given that the appeals process can cost another £120, which they do not get back if they are successful, they have a right to a first-rate system, yet that is clearly not being delivered. Will the Minister indicate what is being done to improve the level of service? I believe that the website talks about a six-month turnaround time. Nobody believes that. They are lucky if it is eight months. So there is this question of value for money.
Fiona Mactaggart
The hon. Gentleman says that nobody believes the turnaround time, but the problem is that many applicants do believe it, and then they come to people such as us and say, “Why am I being picked on?” I say, “You’re not being picked on. It’s like this for everyone”, and they do not believe us. It is time that the Home Office was at least honest about how long it takes.
Mr Ward
The hon. Lady is absolutely right. In fact, everyone is being picked on, so in that sense it is fair really. But that is the claim on the website, and it simply is not being delivered. We need a sense of realism. Not only are these services very expensive, but on the delivery side there is a huge let-down, which makes it even worse when people come into our offices. So I would like the Minister to respond to those issues: value for money, intelligence and the issue of account managers and retaining that local connection.