Asked by: Desmond Swayne (Conservative - New Forest West)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with BT on the duration of the pause in its rollout of the digital switchover for elderly and vulnerable customers.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
When the UK’s major Communication Providers signed the Charter of Commitments in December 2023, they committed to pausing non-voluntary migrations of all customers until they had full confidence that they are taking all possible steps to protect vulnerable people through the migration process. As a result, BT have currently paused all non-voluntary migrations.
BT has not yet indicated when they will resume the practice of non-voluntary migrations. This is a commercial decision for BT to make, and we expect them to notify us when they intend to resume non-voluntary migrations. DSIT Ministers and officials are meeting with BT regularly to discuss the progress of the migration.
Government and Ofcom are engaging with all signatories of the Charter of Commitments to monitor their approach to the PSTN migration. This includes asking them whether they conduct non-voluntary migration programmes and what protections they have in place for vulnerable customers.
Asked by: Desmond Swayne (Conservative - New Forest West)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, if she will provide financial assistance to vulnerable customers reliant on (a) monitoring and (b) emergency call services where their equipment has to be upgraded as a result of BT's digital switchover.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The analogue landline network, also known as the Public Switched Telephone Network (PSTN) is a privately owned network and the decision to replace it with digital landlines has been made by the telecoms industry. Government has no formal role in the switchover process. While BT owns the largest amount of PSTN lines, this upgrade is not just confined to that company. This migration is due to necessity, as the PSTN is old and increasingly prone to failure. Retaining customers on the PSTN would mean a significant long-term risk to individuals.
The switchover process means that certain devices and services which rely on analogue landlines, such as some telecare alarms, will need to be replaced. Upgrading these devices will ensure that they are compatible with a more secure underlying infrastructure.
Since the switchover is not led by Government, there is no designated funding available from DSIT. Where telecare devices are provided by local authorities or the NHS, these organisations will need to ensure that telecare users have compatible devices. Telecare users should contact the organisation providing their devices, to discuss what support is available to them. We also encourage concerned customers to contact their Communication Provider (such as BT or VMO2) to understand their approach to the switchover and what support is available.