Phone Theft

Diana Johnson Excerpts

Thursday 3rd July 2025 Commons Chamber

[The Minister for Policing and Crime Prevention (Dame Diana Johnson)]

I congratulate my hon. Friend the Member for Brent East (Dawn Butler) on securing the debate and I thank the Backbench Business Committee for allocating the time. I am very grateful to my hon. Friend for sharing her experiences, particularly the “Starsky and Hutch” approach that she took to trying to recover her mobile phone when it was stolen 10 years ago.

I am grateful to all Members of the House who have made contributions. In the limited time that we have had available, we have had an important discussion, spanning many different areas, both geographically and topically. The hon. Member for Dewsbury and Batley (Iqbal Mohamed) spoke about the experience in West Yorkshire. My hon. Friend the Member for Stratford and Bow (Uma Kumaran) talked about the interchange at Stratford station and, along with my hon. and gallant Friend the Member for Leyton and Wanstead (Mr Bailey), talked about the problems with e-bikes as enablers of mobile phone theft.

I want to be very clear: this Government are absolutely determined to address the menace of mobile phone theft. I say to the shadow Minister, the hon. Member for Weald of Kent (Katie Lam), that the unfortunate truth is that by the time this Government took office, this type of criminality had become so common that it was essentially a feature of daily life in some areas, and the statistics bear that out. She talked about the policing of speech and locking criminals up, but she needs to reflect on the record of the Conservative Government. They introduced the non-crime hate incident guidance under the previous Policing Minister, the right hon. Member for Croydon South (Chris Philp), who is now the shadow Home Secretary, and failed the prison system by not building enough prison places. This Government are having to deal with that.

[Nick Timothy (West Suffolk) (Con)]

Will the Minister give way?

[Dame Diana Johnson]

No, time is very short. The hon. Gentleman’s record when he was a special advisor in the Home Office really is nothing to be proud of.

I will talk about the statistics. Street theft increased by more than 40% in the last year of the previous Government, driven largely by soaring rates of snatch theft involving mobile phones. While we are starting to see some promising reductions, including a decrease in the number of mobile phone thefts by force or threat of force in the capital, levels of mobile phone theft sadly remain intolerably high, which is totally unacceptable.

We recognise that the impact of this criminality goes beyond the loss of a mobile phone, costly and stressful though that undoubtedly is. It undermines people’s sense of personal safety and security in the most insidious way. It snatches parts of people’s life, as my hon. Friend the Member for Brent East said, including bank details, personal records and precious memories stored on phones. Decent, law-abiding people deserve much, much better, which is why the Prime Minister has placed safer streets at the heart of his plan for change. Through that mission, we are taking decisive action to restore law and order to our town centres and high streets, and the scourge of mobile phone theft is very much in our sights.

It may be helpful if I set out for the House some of the key steps we are taking to combat this crime. It has been clear throughout the debate that we accept that if we are to drive the real change we need to see, we need to work effectively with tech companies, the police and others in civil society, both to prevent thefts from happening and to better detect the perpetrators when thefts occur. In that spirit, the Home Secretary chaired a very productive summit in February, bringing together representatives from the police, including the Metropolitan police, the National Crime Agency, the Mayor of London, local government leaders, leading technology companies and other sectors to push for much stronger collaboration in this space.

I have been working closely with stakeholders from industry and law enforcement on this important topic, so I was pleased to see the summit result in clear commitments from attendees to working in partnership, and to significantly boosting the sharing of data and intelligence on mobile phone theft, so that we can build a comprehensive picture of the problem and better understand the role of organised criminal networks. Ultimately, our aim is to disrupt, design out and disincentivise mobile phone theft. Officials are working closely with law enforcement partners, tech companies and other industry representatives to deliver practical and effective measures, so that we can crack down on these crimes.

My hon. Friend the Member for Brent East talked particularly about mobile phone theft in London, which is a particular hotspot. That is why the Metropolitan police are an important partner in the collective effort to tackle this form of crime. We welcome the two recent periods of intensification of activity by the Metropolitan police, which together resulted in more than 500 arrests linked to mobile phone theft. We will hold a second summit in the next few weeks to reflect on the progress made, and to galvanise cross-sector agreement on the ambitious outcomes that we all want. There remains a long road ahead, but I am really hopeful that the tech companies and the wider stakeholders will come to the table with bold proposals. To be very clear, the Government will not hesitate to take more decisive action if the summit does not result in clear commitments to tackle this issue, including considering further legislation and regulation to radically reduce this—and related—criminality.

I draw Members’ attention to the fact that the Crime and Policing Bill introduces a new power to help police recover stolen mobile phones more quickly. It allows officers to enter and search premises to which a stolen device has been electronically tracked in situations in which it is not practicable to obtain a warrant. This will allow the police to act swiftly, and will increase the likelihood that criminals will be caught and punished.

We welcome the innovative steps already taken by tech companies to tackle mobile phone theft. It is crucial that we now deepen collaboration between those companies and law enforcement. That is how we will ensure that anti-theft features cannot be bypassed by criminals, and that the technology supports police investigations and the recovery of stolen phones. While anti-theft features are vital to ensure the safety of mobile phones, we acknowledge that some technology can be misused by bad actors, particularly in cases of domestic abuse. That is why we are working with tech companies to ensure that new solutions are safe and proportionate, and do not inadvertently put victims at risk. This is about making stolen phones worthless without creating new vulnerabilities.

During this debate, several proposals have been put forward for how we might strengthen our collective response to mobile phone theft. I have heard them all, and I am grateful for all of them. While we will of course keep our approach under review, we are focused on delivering our plan to reduce mobile phone theft in partnership with law enforcement, technology companies and service providers. The Government are working with those tech companies to ensure that people’s phones are protected. Through working groups established by the Home Office and attended by technology companies and policing partners, we aim to ensure that everything possible is done to disincentivise phone theft by making stolen phones effectively worthless to criminals.

I conclude by again offering my thanks to my hon. Friend the Member for Brent East for securing this debate, and to all the Members who have contributed. I hope that, in the limited time available, I have addressed some of the points discussed this afternoon. In essence, this issue is as much about people as it is about policies and powers. We must always remember that behind the statistics are thousands and thousands of real victims who have suffered the shock and distress—as well as the inconvenience and disruption—of having their device snatched. Our high streets and town centres are filled with people going about their everyday lives. As they make their way from place to place, there should be no question but that they are safe, and that their belongings are secure. The notion that they might be pounced upon by thieves at any moment is simply unacceptable, and this Government will not tolerate it. Our message is clear: Britain’s streets belong to the law-abiding majority, not to thieves and muggers, and we will do whatever it takes to protect the public from those callous and harmful crimes.