Postal Services: Rural Areas

Edward Morello Excerpts

Wednesday 4th February 2026 Westminster Hall

[Edward Morello (West Dorset) (LD)]

It is a pleasure to serve under your chairship, Mr Stringer. I congratulate the hon. Member for South Shropshire (Stuart Anderson) on securing this important debate. As every postie and every Liberal Democrat deliverer knows, rural delivery is hard. Homes are harder to find, walks between addresses are longer and journeys to sorting offices take more time. That reality means that our posties work incredibly hard, particularly during peak periods, and they deserve better support to deliver their services.

Royal Mail’s performance shows the scale of the challenge. In the Dorchester postcode area, performance was 79.2%, and in the Taunton area, 74.4% of first-class mail was delivered the next working day, against a target of 93%. Ofcom has fined Royal Mail more than £37 million over the last three years and has demanded a credible improvement plan, but rural customers are still waiting to feel the change.

Alongside delivery issues, post offices themselves are under pressure. Post offices are the heart of rural communities, providing access to cash, banking, and Driver and Vehicle Licensing Agency services. They are often small village shops and offer foreign exchange services. Nationally, nearly 2,000 bank branches have closed in the past three years, so post offices are often the last remaining place for in-person banking, especially for older residents and those without reliable digital access. In Halstock, my constituents are deeply concerned that Lloyds Bank will soon stop allowing cheque deposits at their local post office. With the nearest Lloyds branch miles away and others closing, that change risks undermining both the community and the long-term viability of rural post offices.

Parcel delivery companies such as Evri present a huge problem for many. Ofcom research shows that 68% of customers in the south-west experienced delivery issues in the last six months. Say what you want about Evri, it is consistent: consistently bad and consistently among the worst performers. It is also very egalitarian, in that I get no more response from my parliamentary email address than the public do from any other one. In Sherborne, a café owner described repeated contradictory tracking messages, parcels failing to arrive and no meaningful customer support. Residents of Cattistock and Maiden Newton have contacted me about parcels being delivered to the wrong village altogether, or simply disappearing.

One constituent put it plainly: rural areas appear to be outside Evri’s business model, yet customers are never told this up front. Most people would happily pay more for a reliable service, but instead they are left guessing which courier will be used, and powerless when things go wrong. That points to a clear imbalance: Royal Mail is tightly regulated and fined for failure while private parcel firms face far weaker oversight.

The Government could make two changes: first, they should strengthen Ofcom’s powers over parcel delivery firms to bring them much closer to the standard applied to Royal Mail; secondly, vendors should be required to clearly state, before purchase, which courier will deliver an item. Transparency would allow consumers to make informed choices and would protect rural customers from the repeated failures that they are experiencing.