(2 days, 16 hours ago)
Commons ChamberI thank the hon. Lady for raising that important case. If she writes to me about it, I will be certain to look into the circumstances she has set out. On telephony more generally, there has been a significant decrease—of more than a minute—in the average waiting time, but clearly the case that she describes is unacceptable, and I will look into it on her behalf.
Emma Foody (Cramlington and Killingworth) (Lab/Co-op)