Consumer Rights Bill

Debate between Fiona O'Donnell and Jenny Willott

Tuesday 13th May 2014 Commons Chamber

[Jenny Willott]

If the hon. Gentleman will bear with me, I will come to those matters later in my speech and address the points that he raised.

[Fiona O’Donnell (East Lothian) (Lab)]

With an increasing number of consumers shopping online, will online traders have any duties under the Bill to provide information about consumers’ rights?

[Jenny Willott]

I am sorry; could the hon. Lady repeat the question?

[Fiona O’Donnell]

I am happy to repeat the question—it might even be better this time. Will the Minister say whether, with an increasing number of people shopping online, there will be a duty on online traders to provide consumer rights information to their consumers?

[Jenny Willott]

I apologise to the hon. Lady. That was a very sensible question. That is being looked at. As she says, more and more people are buying online, so this is an important outlook for retailers. We need to ensure that consumers are aware of their rights, whether they are buying things on the high street or online. As we discussed in Committee, some requirements are being introduced in June that will provide more information and safeguards for consumers who purchase items online. The implementation group is looking at all the ways in which consumers buy goods and services to ensure that they are protected and know what their rights are.

The hon. Member for Nottingham South (Lilian Greenwood) asked a number of questions about rail conditions of carriage, but such questions would be much more properly put to the Department for Transport. If I may, I will direct her points to Ministers in that Department and ask them to write to her with details of how the conditions of carriage are being reviewed. That is not a matter for the Bill but it is being considered by the Department for Transport, and I will ensure that her points are raised.

[Jenny Willott]

I understand that rail conditions of carriage are more detailed and already go further than the fundamental backstop rights in the Bill. However, the Department for Transport is reviewing them, and I will ensure that her questions are passed to Ministers so that she receives a more detailed answer. We will ensure that the Bill is not confused with the rail conditions of carriage, and that they take primacy.

The hon. Member for Rutherglen and Hamilton West (Tom Greatrex) raised an important constituency case, and I understand why he wished to do that. It concerned a business that had to pay a deposit for a telecoms contract, but the Bill does not affect business-to-business rights; it is about consumer rights and affects consumer-to-business rather than business-to-business contracts. I cannot comment specifically on the case, but it would probably not be covered by the Bill since it is a business case. Generally, however, we are doing more to protect deposits that are paid under contract.

Under the Bill, if a consumer enters into a contract for services and pays a deposit but then cancels, the trader does not have a free hand to retain that deposit. Any term in a contract that allows a trader to retain a deposit must be transparent and prominent to avoid challenge in the courts on grounds of fairness. Where such terms do not also provide equivalent compensation for the consumer when the trader dissolves the contract, they are liable to be challenged as unfair, even if they are transparent and prominent.

Our reforms also include clearer cancellation rights in consumer contracts regulations for consumers who buy at a distance or at home. Consumers must be informed that they have 14 days to change their mind and cancel such contracts, and a trader must reimburse them within 14 days of being informed by the consumer about a cancellation of the services. Those regulations will come into force in June, which will give consumers additional protection.

[Fiona O’Donnell]

The Minister is generous in giving way again. Is she not missing the point that my hon. Friend the Member for Rutherglen and Hamilton West (Tom Greatrex) made, which was that the Government missed an opportunity to protect small businesses in the Bill, to treat them as consumers and give them those rights? That £900 can be the difference between a business sinking or swimming.

[Jenny Willott]

As the hon. Lady will remember, we discussed this issue at length in Committee. The Government consulted on whether small businesses should be covered by consumer legislation in 2008 and 2012, and on both occasions the result of that consultation was that they should not be. Recent work by the Federation of Small Businesses considered whether micro-businesses should be covered by consumer law, and it too came to the conclusion that they should not be. There is work to be done on the protection of micro-businesses, and some regulators are considering treating them in a similar way. However, the Government consultation on consumer law resolved that it was far more complicated to include micro-businesses as consumers, and that was not the response to the consultation.

The hon. Member for Rutherglen and Hamilton West raised the issue of guarantees being sold with products. Consumer protection regulations already prohibit traders from presenting statutory rights as a distinctive feature of their offer, so a guarantee that offered no more than a consumer’s statutory rights would already be prohibited. We have now made it easier for consumers to get their money back when they have been mis-sold something to which they already have a legal right.

Unemployment

Debate between Fiona O'Donnell and Jenny Willott

Wednesday 14th December 2011 Commons Chamber

[Jenny Willott (Cardiff Central) (LD)]

Of course it is right that we are debating this important issue today. Everybody knows that unemployment is a serious problem across the country. We seem, however, to have had the same Opposition day debate over and over again. The same people have been in the Chamber repeatedly over the last few months, and every debate follows the same pattern. Labour never accepts responsibility for the economic mess in which we find ourselves and no new ideas on how to tackle the problem are offered; the same old failed ideas are repeated in every debate.

[Fiona O'Donnell]

Will the hon. Lady give way?

[Jenny Willott]

No, I will not. There will be plenty of opportunities for others to speak later. I hope that by not giving way, as many Back Benchers as possible will have the opportunity to contribute.

The Government are trying to rebalance the economy left to us by Labour. Labour relied on the public sector for far too long to make up for declining growth elsewhere, and it did not support the private sector in the good times. Some areas have stratospheric levels of public sector employment. In Merthyr Tydfil, for example, more than 40% of people—more than four in 10—are employed in the public sector. That is clearly not sustainable across the country as a whole. We must work to increase employment in other sectors—the private sector has already been mentioned and other Members have mentioned the voluntary or third sector—to reduce our reliance on the public sector and ensure that we have a much better balanced economy that is better able to absorb shocks from the global economy and future recessions.

There is some evidence that we are starting to see progress. I would take issue with the figures of the right hon. Member for Rother Valley (Mr Barron). My understanding is that public sector employment fell last year by 276,000, but that employment in the private sector increased by 262,000—a difference of only 14,000 jobs. Almost all the jobs lost in the public sector have been replaced by an increase in jobs in the private sector.

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[Fiona O'Donnell]

rose—

[Jenny Willott]

I am not going to give way.

There are problems in the eurozone, problems with bank lending and so forth, which have a serious impact on job creation in the private sector, but we can say that we are starting to see some progress, and the Government are trying to encourage even more progress. The Minister of State, Department for Work and Pensions, the right hon. Member for Epsom and Ewell (Chris Grayling), who is responsible for employment, announced in the autumn statement measures to stimulate growth. Rather than try to borrow their way out of a debt crisis, the Government are being more pragmatic and sensible. I welcome some innovative ideas for raising money—working with pension funds, for example, to unlock £20 billion of investment. That is better than the Government simply borrowing more and more money, which has been shown not to work.

I share the concerns of some Labour and Government Members about the level of youth unemployment. I know that this is a concern across the House. Under Labour, youth unemployment rose nearly 75% between 2001 and 2010, so it was a serious problem before this Government came to power. There has been an increase, however, in the number of young people who are unemployed, and I know that Ministers, too, are deeply concerned about that. I am glad that the Government are investing in trying to tackle it. We need to recognise that it is going to be tough for young people in the near future, and we need to do more to make them as employable as possible so that when jobs are created and become available, they can take them up.

We know from past experience, and from the experience of unemployed people today, that people who are seeking work and spending all their time going to the job centre and applying for jobs can find the experience hugely demoralising, and it can lead to depression and mental health problems. For decades, that has been a problem for people facing unemployment. We need to make it easier for younger and older people facing unemployment to volunteer in order to build their skills, to learn what they enjoy doing, to get useful information for their CVs, to get good references and to help keep them closer to the job market.

Jobcentre Plus and the Work programme providers could work with the local voluntary sector and others in many areas to identify more opportunities for those on jobseeker’s allowance to volunteer. There are already many opportunities across the third sector, which we have heard about in various debates on this theme. There are other ways in which unemployed people of whatever age can volunteer and build up their skills. For example, it is possible to become a magistrate at 21. That is a good way in which people can gain experience in an area about which they would not necessarily know anything otherwise, while also learning skills that they can transfer to employment. Charity shops are always looking for volunteers, who will have the opportunity to gain retail experience that they too can transfer to employment. The retail sector in my constituency still has a significant number of vacancies, and it is one of the sectors that are most willing to take on those who are furthest from the jobs market.

There are plenty of ways in which we can help people to develop the habit of working by getting up at the same time each day, finding out what they enjoy, learning people skills, and acquiring new skills that they can take into work when jobs are created. Some may be inspired to set up their own businesses—older people who have experience and skills that they can take into entrepreneurship, and young people who are brimming with ideas.

I accept that the unemployment figures are an individual tragedy for all the people affected, and I am sure that we all feel the same, but relying on the ability to borrow more money will not help us to find a way out of this situation. We need to see investment, and to see the Government putting their money where their mouth is.

Pensions Bill [Lords]

Debate between Fiona O'Donnell and Jenny Willott

Tuesday 18th October 2011 Commons Chamber

[Jenny Willott]

Later in my speech I will move on to comments that relate to the hon. Lady’s point.

Capping the state pension age increase to a maximum of 18 months will protect 250,000 women, as we have heard, and 250,000 men. Therefore, 500,000 people will be better off as a result of the Government amendments. As we have heard, that is costing more than £1 billion. I am grateful to the Secretary of State and the Minister for managing to get £1 billion out of the Treasury. That is no mean feat. A problem with any change to the state pension is that the costs are in the billions, not the millions.

[Fiona O’Donnell (East Lothian) (Lab)]

Will the hon. Lady give way?

[Jenny Willott]

I will make some progress first.

That problem makes it extremely difficult for small changes to be made. Given the financial circumstances, with the issues of debt and deficit that we have discussed, and the fact that other Departments are asking for money in the millions rather than the billions, convincing Treasury officials to be more generous cannot be easy. I hope that all hon. Members appreciate that the £1 billion going to these 500,000 people is a significant amount of money that has been found by the Government.

Welfare Reform Bill

Debate between Fiona O'Donnell and Jenny Willott

Wednesday 15th June 2011 Commons Chamber

[Fiona O'Donnell]

Under the hon. Lady’s definition of overlapping provision for mobility needs, would she settle only for what we would expect anyone living in the wider community to have—namely, complete freedom of choice and access to transport to assist them when it suits them?

[Jenny Willott]

I am about to come to my understanding of that point. Obviously, it is up to the Minister to determine her definition, and I am sure that the hon. Lady will be able to comment on what the Minister has to say later.

I am also glad that the Government have put on hold the plan to introduce this change while comprehensive research is carried out. Any decision needs to be based on solid evidence, and it has become clear that no research has been done in the past, so no such evidence has been available so far.

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[Jenny Willott]

I have no idea whether the review will be published. I was commenting on the fact that the options on PIPs and DLA for the future should be consulted on. The Bill simply states that that will be decided in regulations, which is one reason I tabled an amendment requiring them to be subject to an affirmative resolution. The decisions will be made by regulations, which means that there is a further decision-making point. The Government will be able to publish their regulations and their intentions once they have done the information gathering and considered the funding situation across the board. At that point, I would like to see some broader involvement of people who are affected by these decisions. We will then have the information when we make a decision.

[Fiona O'Donnell]

rose—

[Jenny Willott]

I will give way one more time.

[Fiona O'Donnell]

The hon. Lady is very generous in giving way. How will this review, report and gathering of information apply to the devolved Governments of the country? How can the Minister possibly influence social care policy and NHS policy in the devolved Governments?

[Jenny Willott]

I am afraid that I shall disappoint the hon. Lady, but that is an issue for the Minister. I do not know what discussions the Minister has had with the devolved Administrations. I am a Member of Parliament for a Welsh constituency, so the issue clearly affects my constituents, too. I am sure that some discussion is going on, but the hon. Lady can ask the Minister to respond to that question.

A number of other issues are covered by the amendments before the House and have already been raised by the hon. Member for Glasgow East (Margaret Curran), including how the Government handle fluctuating conditions and the assessment requirements for PIPs. We have had a number of debates about fluctuating conditions, not least in a Delegated Legislation Committee yesterday afternoon which was attended by many Members who are in the Chamber this afternoon. Fluctuating conditions are hard to manage in the benefits system. As has been mentioned, Professor Harrington is doing work on descriptors for the work capability assessment for fluctuating and mental health conditions and on how the assessments can be improved to take them into account. I hope that the Minister can reassure us that the Government are learning the lessons from the mistakes made in the work capability assessment and that we do not replicate them when the new PIP assessment is introduced.

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[Fiona O'Donnell]

I agree and I thank my hon. Friend for her contribution. I listened with interest to the speech the hon. Member for Cardiff Central (Jenny Willott) made about her amendment. [Interruption.] She is thanking me now, but she may not thank me when I have made my comments, although I shall again try to be careful. It is extraordinary that a member of the Government should support legislation and an amendment, yet time and again blatantly admit that she did not know what the Government were proposing. The hon. Lady kept pointing us in the direction of the Minister, saying that she would answer our questions. She was not in the Chamber for the whole of the Minister’s speech, so I have to tell her that the Minister did not answer the questions.

[Jenny Willott]

I want to make it very clear that I was here for the whole of the Minister’s contribution. The questions I referred to the Minister were about what she was doing. Clearly, as a Back-Bench Government Member, I am not privy to that.

[Fiona O'Donnell]

In that case, I suggest that the hon. Lady holds back her support for the Government until she knows what they are going to do. She spoke to us about the review, but when she looks at the record she will see that she thought it entirely appropriate for disabled people not to play a part in it. The Government ask us to have confidence in this information-gathering review, but its findings will be secret, disabled people will not be part of it and there will be no consultation on it. The hon. Lady thinks those are reasons for us to have confidence. I see Members on the Government Back Benches putting their heads into their hands, and well they may. These are the facts. What is being presented to the House is clearly unacceptable.