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Written Question
Social Security Benefits: Disqualification
Tuesday 12th December 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government, in the most recent period of 12 months for which data are available, how many benefit claims were cancelled or suspended while third-party accusations about claimants' circumstances were investigated, what proportion of those claims were fully reinstated following an investigation, and what was the average length of time taken to investigate those claims.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

DWP values the role played by members of the public in reporting suspected fraud and takes appropriate action in relation to all such allegations. However, we do not hold information regarding the number of such cases suspended or closed whilst a fraud investigation is ongoing.

A claim would only be suspended whilst investigations are ongoing where there is strong intelligence/evidence that benefit entitlement is in doubt. The claimant would be informed of the specific reason for this, with all decisions on suspension being made in accordance with legislation and case law.

Such decisions are not taken lightly but are important in ensuring not only that losses to the public purse as a result of suspected fraud are minimised, but also in ensuring that the individual concerned does not incur potentially large benefit overpayments that they might later be required to repay.


Written Question
Social Security Benefits: Disqualification
Wednesday 28th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what is the current status of the two local pilots of early warning systems instead of immediate benefit sanctions that they launched in 2019.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

Evidence from a previous Early Warning trial in 2016 showed the cost of the warning system outweighed the benefits. Since then, we have completed two small-scale proofs of concept to test a simple warning process and currently have no plans to run another test.


Written Question
Universal Credit: Deductions
Wednesday 28th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government how many, and what proportion, of Universal Credit claims were subject to deductions in the most recent month for which data is available, broken down by parliamentary constituency; how much was the (1) total, and (2) average, sum of deductions in each constituency; and what proportion of those sums was deducted to repay advance payments.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

The Government recognises the importance of supporting the welfare of claimants who have incurred debt. We seek to balance recovery of debt against not causing hardship for claimants and their families. Processes are in place to ensure deductions are manageable, and customers can contact the DWP Debt Management Team if they are experiencing financial hardship, to discuss a reduction in their rate of repayment, or a temporary suspension, depending on their financial circumstances.

Since April 2021, we have reduced the normal maximum rate of deductions in Universal Credit from 40% to 25% of a claimant’s Standard Allowance. These positive measures were put in place to support claimants to manage financial difficulties.

Advances are a claimant’s benefit entitlement paid early, allowing claimants to access 100% of their estimated Universal Credit payment upfront. They ensure nobody has to wait for a payment in Universal Credit, and those who need it are able to receive financial support as soon as possible. Claimants can receive up to 100% of their estimated Universal Credit award if required, resulting in 25 payments over a 24-month period. This is not a debt.

The requested analysis of Universal Credit claims with a deduction in February 2023 by parliamentary constituency in Great Britain (GB) is provided in the separate spreadsheet.

Data for February 2023 has been provided in line with the latest available Universal Credit Household Statistics.


Written Question
Personal Independence Payment: Appeals
Tuesday 27th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government (1) how many, and what proportion of, existing claimants receiving Personal Independence Payment Review forms in each of the past 12 months have (a) requested an extension, (b) had their request accepted, or (c) had their request rejected; (2) how many, and what proportion of, Personal Independence Payment Review forms issued in each of the past 12 months have been (a) returned on time, (b) returned late, and (c) not returned; and (3) how many, and what proportion of, claimants making a telephone call regarding a Personal Independence Payment Review form in the past 12 months have (a) waited on hold for longer than 60 minutes, or (b) had their call disconnected.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

We can confirm that the department holds some of the information requested. We have numbered your questions and our response to each, for ease of reference.

  1. Extensions to Review forms

The information requested (extensions and acceptance status) is not readily available, and to provide it would incur disproportionate cost.

The department recognises the importance of claimants having the opportunity to provide information, and evidence about their disabilities, and health conditions, in their review forms in support of their awards, and there are existing provisions available that allow additional time, and support, to those who require it.

For Personal Independence Payment (PIP), safeguards are already in place to allow for additional time for claimants to submit their Award Review 1 (AR1) form. Claimants can ask for additional time to complete their AR1 form and can do so on more than one occasion.

  1. Return of Review forms


The information requested for on-time and late AR1 form returns is not readily available and to provide it would incur disproportionate cost.

Data for AR1 forms not returned has been provided in the table below. Data is available up to the end of April 2023, but since the default time allowance for returning an AR1 form is 40 days, the latest two months of data for AR1 forms issued have not been included. It is worth noting there are multiple reasons a form may not be returned within 40 days, or at all, without a resulting disallowance. For example, where a claimant has an additional support marker, or where an extension has been granted. On average, only 7% of claimants in the time period, who received AR1 forms, were disallowed for non-return.

Table 1 below shows, for each of the latest 12 months of useable data, how many AR1 forms were issued and how many, and what proportion, were not returned by the end of available data. This will include claimants who have not returned their form, but have not been disallowed for the reasons explained previously.


Table 1: Number and proportion of AR1 forms not returned by 30th April 2023

Month AR1 form was issued

Total number of AR1 forms sent out in month

Number of AR1 forms not returned by 30th April 2023

Proportion of AR1 forms not returned by 30th April 2023

Mar 22

42,600

12,900

30%

Apr 22

42,800

11,300

26%

May 22

46,600

12,500

27%

Jun 22

48,600

12,200

25%

Jul 22

48,600

11,900

24%

Aug 22

55,000

13,500

25%

Sep 22

52,700

13,100

25%

Oct 22

48,600

12,600

26%

Nov 22

53,000

13,400

25%

Dec 22

51,200

10,000

19%

Jan 23

60,200

15,000

25%

Feb 23

49,500

14,300

29%

Data Source: PIP Atomic Data Source (ADS)

Notes:

  • Figures have been rounded to the nearest 100;
  • Data for England and Wales only;
  • Data excludes claimants with special rules for the terminally ill.

  1. Telephone calls regarding Review forms

The information requested (telephony figures for those relating to AR1 forms) is not readily available and to provide it would incur disproportionate cost.


Written Question
Disability Living Allowance and Universal Credit: Work Capability Assessment
Thursday 22nd June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what were (1) the average waiting times, and (2) the average length of waiting lists, for assessments for (a) Child Disability Living Allowance, and (b) the limited capability for work element of Universal Credit, for each of the most recent period of six months for which data are available.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

In the case of Disability Living Allowance for children, the data is not available. Decisions are made on behalf of the Secretary of State by Case Managers from evidence supplied by parents and medical professionals, and do not require an assessment.

In Universal Credit (UC) a claimant is only deemed to have limited capability for work after an assessment has been completed, and a decision made by a DWP decision maker. We have, therefore, interpreted part 2 of your question to mean the total number of UC claimants, who have been referred to the assessment provider, and are awaiting a Work Capability Assessment (WCA) in each of the most recent period of six months for which data are available.

To manage the assessment service effectively, we hold the number of outstanding WCA referrals made to the assessment provider. The number of UC WCA referrals outstanding at the end of each month are shown in the table below:

UC

Oct-22

Nov-22

Dec-22

Jan-23

Feb-23

Mar-23

Total outstanding

227,000

222,000

215,000

204,000

192,000

180,000

Please note:

  • All volumes have been rounded to the nearest 1000;
  • All of the above data is derived from contractual management information produced by the assessment providers; and
  • The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication Standards.

There will always be outstanding referrals in the assessment process, from those claimants, who have been asked to return a Capability for Work questionnaire and have yet to do so, through to those with an assessment scheduled in the coming weeks. The department closely monitors the levels of outstanding referrals. Not all of these cases will require the claimant to attend an assessment. Where there is already sufficient evidence to determine benefit entitlement, claims will be assessed on a paper basis.

With regards to waiting times, the initial release of Official Statistics on UC WCA covers key metrics on the number of people on the UC health journey, as well as WCA decisions and outcomes. As set out in the published Release Strategy, we are taking a phased approach to development and publication of additional statistics accounting for the complexity of source data that is in discovery. Future releases are planned to include new/repeat claims, medical conditions, Mandatory Reconsiderations and Appeals, and clearance times.


Written Question
Social Security Benefits: Medical Examinations
Thursday 22nd June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what progress they have made on their plans to audio-record all assessments for disability benefit by default.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

Audio recording is now available for face-to-face and telephone assessments with all the department’s assessment providers. These arrangements are publicised on providers’ websites and in the assessment invitation letters to claimants. The department remains committed to offering audio recording on an opt-in basis, giving claimants the choice of having their assessment recorded.


Written Question
Social Security Benefits
Friday 9th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what was the average amount paid to individuals for each passported benefit, including (1) warm home discounts, and (2) help from energy and water suppliers.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

I refer the noble Lord to the answers I gave to questions HL7344 and HL7345 on 4 May.

Passported benefits, such as free school meals and help with healthcare costs are owned and delivered by different departments across government and Local Authorities.

This information would not be held by one single department, to get this information you would need to approach each department individually.

The Department for Work and Pensions (DWP) does not hold data on all ‘passported benefits’. Passported benefit is a term used to refer to additional support/discounts or schemes, usually available to those on an income-based benefit, like Universal Credit or Pension Credit.

The vast majority of ‘passported benefits’ are provided by departments other than DWP, including Warm Home Discount, and help from energy or water suppliers. Many departments use receipt of a means-tested benefit as part of the eligibility criteria for the ‘passported benefits’ it may offer, in order to target extra support to those on the lowest incomes.

Warm Home Discount and support from energy suppliers is a matter for the Department for Energy, Security and Net Zero (DESNZ). It has confirmed that:

Households may be eligible to receive £150 directly off their energy bills each winter under the Warm Home Discount scheme.

For any queries regarding this scheme, DESNZ is best placed to provide it.

Support for water bills is a matter for the Department for Environment, Food and Rural Affairs (DEFRA). It has confirmed that:

We expect all companies to make sure households are aware of the schemes available to help those struggling to pay their bills. In England, the water sector has both statutory (WaterSure) and voluntary measures (social tariffs) in place for households who struggle to pay for their water bills.

The Consumer Council for Water (CCW) provides information on the number of households in receipt of WaterSure and social tariffs. A detailed breakdown can be found on CCW’s website (www.ccw.org.uk/advice-and-support/households/company-performance).

Approximately 202,898 households benefitted from WaterSure in England and Wales in 2021/22. The average bill discount was £307 per annum.

All companies offer their own social tariffs to support vulnerable customers. Approximately 1,148,310 households benefitted from social tariffs in England and Wales in 2021/22. The average bill discount was £149 per annum.

For further information on ‘passported benefits’, the relevant department is best placed to provide it.


Written Question
Social Security Benefits
Thursday 8th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what was the average amount paid to individuals for each passported benefit, including (1) funeral payments, and (2) maternity grants.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

There are many passported benefits, for example free prescriptions and free school meals. The information provided relates solely to Funeral Expenses Payments and Sure Start Maternity Grant.

Funeral Expenses Payment (FEP) provides help towards the cost of a funeral. To be eligible for FEP, you (or your partner) must get one or more of the following benefits: Universal Credit, Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Pension Credit, Housing Benefit, the disability or severe disability element of Working Tax Credit and Child Tax Credit. You might also be eligible if you’re getting a Support for Mortgage Interest loan. This is in addition to other eligibility criteria which is available here: Get help with funeral costs (Funeral Expenses Payment): Eligibility - GOV.UK (www.gov.uk)

Sure Start Maternity Grant (SSMG) is payment of £500 to provide help with the costs of a new baby (or babies in the event of a multiple birth) if there are no other children under 16 in the claimant’s family. To be eligible for SSMG, you (or your partner) must get one of these benefits: Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Pension Credit, Child Tax Credit, Working Tax Credit that includes a disability or severe disability element or Universal Credit. You may also qualify if you’re getting a Support of Mortgage Interest Loan. This is in addition to other eligibility criteria which is available here: Sure Start Maternity Grant: Eligibility - GOV.UK (www.gov.uk).

The table below provides information of the average award for both FEP and SSMG. Information on average awards along with other data such as number of awards can be found in Annex 1 of the Annual Social Fund Reports which can be found here: Social Fund accounts and reports - GOV.UK (www.gov.uk). The 2021/22 Social Fund Report is due to be published in the near future and thus the data below goes up to 2020/21.

Table 1: Average award for Funeral Expenses Payments and Sure Start Maternity Grant

£

2020/21

2019/20

2018/19

FEP

508

508

508

SSMG

1,838

1,561

1,517

Notes:

  1. Data is for England and Wales.
  2. For SSMG and FEP, the average award value is calculated by dividing gross expenditure by the number of awards.
  3. The average SSMG award is higher than the award value of £500 to reflect the additional award made for multiple births.
  4. SSMG devolved to Scotland on 10 December 2018. From this date, SSMG is only awarded in England and Wales. Therefore, the figures report on Great Britain up to 10 December 2018, and on England and Wales from that date onwards.
  5. Due to missing data for 2019 to 2020, the SSMG average award figure has been estimated using a historical average. From this, the number of awards has been calculated by dividing gross expenditure by this average award.

Written Question
Social Security Benefits
Thursday 8th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what was the average amount paid to individuals for each passported benefit, including cold weather payments.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

There are many passported benefits, for example free prescriptions and free school meals. The information provided relates solely to Cold Weather Payments. You may get Cold Weather Payments if you’re getting Pension Credit, Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Universal Credit or Support for Mortgage Interest. Additional information on further eligibility requirements can be found here: Cold Weather Payment: Eligibility - GOV.UK (www.gov.uk).

A Cold Weather Payment (CWP) award of £25 is made to eligible recipients for each qualifying period of cold weather to provide help with additional costs of heating during periods of severely cold weather. The average Cold Weather Payment award is therefore £25. Qualifying individuals may receive more than one payment during each CWP season.


Written Question
Support for Mortgage Interest
Wednesday 7th June 2023

Asked by: Lord Field of Birkenhead (Crossbench - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what assessment they have made of the adequacy of Support for Mortgage Interest in the light of rising interest rates.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

The rate of SMI we pay is based on the Bank of England average published rate and recently increased from 2.09% to 2.65% in May 2023. Any further changes will occur when the average differs by 0.5 percentage points or more from the rate in payment.

SMI is intended to provide reasonable support by making a contribution towards mortgage interest to protect claimants against the threat of repossession.

To support low-income mortgage borrowers with rising interest rates, from April 2023, we extended the support SMI provides by allowing those on Universal Credit to apply for a loan after three months, instead of nine. We also abolished the earnings rule to allow claimants to continue receiving support while in work and on Universal Credit.

For those who need additional support the Government is providing an additional £1 billion of funding, including Barnett impact, to enable a further extension to the Household Support Fund in England over the 2023/24 financial year. In England, this scheme will be backed by £842 million, running from 1 April 2023 to 31 March 2024, which local authorities will use to help households with the cost of essentials. It will be for the devolved administrations to decide how to allocate their additional Barnett funding.