Oral Answers to Questions

Frank McNally Excerpts

Monday 27th October 2025 Commons Chamber

[Sir Stephen Timms]

There is a problem in the interaction between housing benefit, which provides housing support for people in supported accommodation, and housing support in the universal credit system. That interaction does cause difficulties, and I think that is what the hon. Lady is referring to. We are looking at that at the moment. We are talking to other parts of government and working with people such as YMCA and Centrepoint to look at the problem and what we can do to fix it.

[Frank McNally (Coatbridge and Bellshill) (Lab)]

T9. Many of my constituents are experiencing delays in migrating to universal credit, due to years of Tory mismanagement of our welfare system. This is a stressful time for claimants and a very busy time for the Department. Will my right hon. Friend outline what steps the Department is taking to ensure it is fully resourced, so that delays are reduced and claims are processed?

[Andrew Western]

The Department is prioritising ensuring that there is adequate staffing resource available to support claimants and deliver migration smoothly and on time. I am concerned to hear what my hon. Friend says about the experience of his constituents in Coatbridge and Bellshill. I will look into this issue further on his behalf and report back to him.