Residential Estate Management Companies

Graham Stuart Excerpts

Tuesday 22nd April 2025 Westminster Hall

[Several hon. Members rose—]

[Graham Stuart (in the Chair)]

I do not need to remind Members to bob if they wish to be called in the debate. We are busily counting how many there are. To get everybody in would effectively allow a little more than two minutes each. I do not want to go below that, because it becomes a bit meaningless. We will try to keep everything short, and it would help if interventions were minimised.

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[Ben Goldsborough (South Norfolk) (Lab)]

It is a pleasure to serve under your chairship, Mr Stuart. I thank the hon. Member for South Devon (Caroline Voaden) for securing this important debate. This issue comes up time and again in my postbag, particularly from residents in Wymondham town in South Norfolk.

My constituents have raised three clear and pressing concerns, which I hope the Minister will be able to address in his closing remarks. First, there is a glaring lack of accountability and transparency when it comes to estate management companies. Residents are often left with no clear route to challenge fees or demand better services. At a time when every penny counts, we cannot allow these companies to make up charges on a whim and profiteer at the expense of hard-working families.

Secondly, there is no effective legislation compelling developers to hand over services and responsibilities in a timely and orderly fashion, resulting in confusion, inconsistency, and, in many cases, residents caught in limbo. Thirdly, and perhaps most importantly, residents on these estates are paying twice: once through council tax, and again through ever-increasing estate management fees. In return, they often receive a poorer level of service than their neighbours who do not live on managed estates.

I recently sat down with Kevin, a constituent who lives on a Persimmon estate in Wymondham. Like many others, Kevin’s experience has been frustrating and, frankly, unacceptable. Some services on his estate have been adopted; others have not. The local highways remain unadopted, and the water and sewage infrastructure is still being managed by a private management company, because Anglian Water has not yet adopted it. Kevin and his neighbours are left paying for a system that does not work properly, and they are rightly asking: why? I want to put Kevin’s question directly to the Minister: why can developers not be made responsible for the upkeep of estates until full adoption by the relevant authorities is complete?

This is not just a question of regulation but a matter of fairness. If we believe in levelling up and supporting our families in every part of the country, we must act to ensure that residents are treated with respect, and to give them the services they pay for. I look forward to hearing the Minister’s response.

[Graham Stuart (in the Chair)]

If colleagues are able to speak for 90 seconds, that will be tremendous.

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[Graham Stuart (in the Chair)]

I call the ever-succinct Rupa Huq.

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[Sarah Dyke (Glastonbury and Somerton) (LD)]

It is a pleasure to serve with you in the Chair, Mr Stuart. I thank my hon. Friend the Member for South Devon (Caroline Voaden) for securing this important debate. Residential estate management is a scandalous reality affecting thousands of people across the country. Residents are left to navigate this complex landscape alone, often forced to pay escalating and unchallengeable fees for services they did not agree to, provided by companies they cannot remove.

Stephen from Glastonbury is permanently tied, alongside his neighbours, to contracts with FirstPort that are written into the Land Registry. They are charged £560 annually for minimum maintenance of open spaces, with fees rising annually despite declining standards. The residents are billed for obscure services, and when questioned, FirstPort offers vague justifications and claims that costs are rising to meet expectations. Whose expectations? They are certainly not the expectations of residents.

Another constituent, Anne, moved into her flat on Cavalier Way in Wincanton a year ago, having budgeted for a manageable service charge of £750. Within the last few months, she has been hit, without any consultation whatever, with a shocking £7,000 invoice from RMG, the management company, to cover stairwell repairs. By labelling that cost as a budget, rather than a service charge, RMG seems to be attempting to sidestep the legal protections of section 20. When I met other residents of Cavalier Way last week, some told me that their costs were rising by a staggering 479% and that they simply do not have the means to pay those grossly inflated service charges.

The Liberal Democrats believe that that must change. We have long called for leasehold reform and the professionalisation of estate management so that homeowners can control their own properties.

[Graham Stuart (in the Chair)]

I call Danny Beales.

[Luke Myer (Middlesbrough South and East Cleveland) (Lab)]

Thank you, Mr Stuart, but I believe you have mistaken me for another ginger—there are a few of us in this Parliament.

[Graham Stuart (in the Chair)]

Yes, I have. Apologies.

[Luke Myer]

It is a pleasure to serve under your chairmanship none the less, Mr Stuart, and I congratulate the hon. Member for South Devon (Caroline Voaden) on securing this debate.

We are at the foothills of a historic era for housebuilding, but the question is: what happens after we build those houses? Residents across my constituency are being hit by the fleecehold stealth tax. They pay for services twice: once in council tax and again in estate charges. I recently heard from residents of the Ladgate Woods development, who were contacted by their property management company with an unexpected bill to cover their neighbours’ unpaid bills, despite already having paid their share in full. It cannot be right for responsible residents to be punished for doing the right thing.

Management firms are often faceless companies based miles away—or even abroad, as we have heard today—and they are completely unaccountable. Residents are left powerless, with no control, choice or clarity. There needs to be a clear pathway to the adoption of new developments by local councils, with a timeline for residents. To that end, I support the private Member’s Bill of my hon. Friend the Member for Hitchin (Alistair Strathern); I also take this opportunity to congratulate him on his recent engagement.

It is time that we ended the postcode lottery in which some homes are served by local councils, and others by firms that one would struggle to get on the phone. It is time we strengthened consumer protections for ordinary working families and put power back where it belongs: in the hands of residents.

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[Several hon. Members rose—]

[Graham Stuart (in the Chair)]

Order. With apologies to the five or six Back Benchers who have not been called, I call the Liberal Democrat spokesperson.