Royal Mail: Universal Service Obligation Debate

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Department: Department for Business and Trade

Royal Mail: Universal Service Obligation

Ian Byrne Excerpts
Wednesday 11th March 2026

(1 day, 10 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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The hon. Lady’s constituents in Chichester deserve better, frankly. That is why it is so important that the Government send a clear message that we expect improvement. It is why I am having conversations with Ofcom. It is also why, when the new ownership took over Royal Mail, we received an undertaking that it would not be able to take value out of the company until it improved. That was done to ensure that there is an incentive for it to do better.

Ian Byrne Portrait Ian Byrne (Liverpool West Derby) (Lab)
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The Communication Workers Union reported chaos and demoralisation among its members as a result of the imposition of poorer pay and conditions for posties, and the company’s decision to prioritise potential job cuts over service when it comes to USO reform. Will the Minister outline what the Government are doing to ensure that Royal Mail customers and workers are not made to pay the price of the mismanagement of our postal services, and whether the Government will use any powers allocated to them as holders of the golden share?

Blair McDougall Portrait Blair McDougall
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As I said a moment ago, when the new ownership took over, part of the deed of undertaking was that we would not allow it to remove value from the company until service improved. On the impact on the workforce, obviously the negotiations are between the workforce and management, but the fact that the Secretary of State has been convening meetings between them shows that we take this issue very seriously, and it is a priority for our Department.