Oral Answers to Questions

Jeff Smith Excerpts

Thursday 13th July 2023 Commons Chamber

[Dr Rupa Huq (Ealing Central and Acton) (Lab)]

7. What assessment his Department has made of the potential impact of ticket office closures on rail users.

[Jeff Smith (Manchester, Withington) (Lab)]

9. What assessment his Department has made of the potential impact of ticket office closures on rail users.

[The Minister of State, Department for Transport (Huw Merriman)]

As I set out to the House last week, these industry-led reforms are about modernising the passenger experience. When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers, and to include that in the notice of the proposal sent to other operators and passenger groups.

--- Later in debate ---

[Huw Merriman]

Mr Speaker, I will come back to you with regards to Chorley station. I repeat: the aim of the train operators is to redeploy staff to where they can interact with all passengers, rather than just the one in 10 who purchase tickets from ticket offices. Some 99% of all transactions can now be completed online or at ticket machines. I will just repeat the point that the Labour Mayor of London seems to think that getting more staff out and helping more passengers is a good way to operate, because that is exactly how London Underground continues to operate, as well as other operators across the country, including the Tyne and Wear Metro.

[Jeff Smith]

I have a lot of respect for the Minister, who I believe wants to do the right thing, but the rosy picture he portrays is not borne out by the reality. In my constituency, at Burnage station, the ticket office opening from 6.30 am to 1 pm is being replaced by a person from midday to 2 pm, at East Didsbury, where the ticket office has the same six-and-a-half hour opening, it is being replaced by a person for two hours from 9.30 am, and at Mauldeth Road, the ticket office that opens from 7 am to 1.50 pm is replaced by a person from 9.30 am to 11 am. All three stations have massively reduced hours—by over two thirds—and, importantly, will no longer be covered by a member of staff at rush hour. How can the proposals result in anything other than a much worse service for my constituents and other passengers? Will he ask Northern to rethink?

[Huw Merriman]

The train operators’ proposals, as I have stated, are to ensure that ticket office staff can be with members of the public and passengers where they best need them. It is also undoubtedly the case that some ticket offices are selling just one ticket per hour, so it may well be that train operators are looking at exactly which hours are best attainable. As I mentioned, there is one particular train operator that is currently looking to staff 18 currently unstaffed stations by spreading and redeploying staff across its network. I will be having conversations with the train operators as the proposals move along. I will certainly take forward the hon. Member’s point and I thank him for his engagement earlier this week on High Speed 2.