Asked by: Jeff Smith (Labour - Manchester Withington)
Question to the Home Office:
What recent progress her Department has made on reducing the time it takes to process passport applications.
Answered by Kevin Foster
The measures put in place to increase capacity for processing passport applications have successfully helped to reduce turnaround times.
This includes rolling out a new system which increases the ability to process applications from home, and which is now processing almost 60 per cent of UK digital applications.
On 23 September, the median processing time for passport applications received from the UK was 8 working days.
Asked by: Jeff Smith (Labour - Manchester Withington)
Question to the Home Office:
To ask the Secretary of State for the Home Department, who has been invited to attend the Glasgow summit on tackling drugs misuse on 27 February 2020; what the criteria was for participants to receive an invitation to that summit; whether people are still able to apply to attend that summit; and whether that summit will accept input and evidence from expert organisations not currently listed as attending.
Answered by Kit Malthouse
The Summit will be an opportunity for dialogue between partners from all parts of the UK on the challenges of, and potential solutions to tackling the harms of, drug misuse. There will be representation at the Summit from all parts of the UK, including contributions from Glasgow, from public health leads of all four nations, and from UK Government Ministers as well as Ministers from each of the devolved administrations.
The Summit will bring together different perspectives across healthcare, law enforcement, prevention and recovery. As part of this there will be discussion of the forthcoming findings of the independent Review of Drugs, hearing from Professor Dame Carol Black about the demand and supply landscape and the nature of drug misuse. Dame Carol’s work will make an important contribution to the evidence base that can be used take action to tackle drug misuse and the harms it causes.
The full list of invitees is being finalised, taking account of suggestions from the devolved administrations in Scotland, Wales and Northern Ireland as well as from a range of UK Government departments and others. Invitations that have so far been issued include those to the chief medical officers for each part of the UK and chief scientists in relevant departments and in the devolved administrations. Further invitations will be issued over the coming days. Attendance at the Summit is by invitation only and it is not possible to apply to be invited. There will not be scope to receive further evidence in addition to the evidence that will be discussed by attendees, as is usual for events of this nature.
Asked by: Jeff Smith (Labour - Manchester Withington)
Question to the Home Office:
To ask the Secretary of State for the Home Department, with reference to Sopra Steria’s delivery of the UK Visa and Citizenship Application Services (UKVCAS), what assessment he has made of the (a) availability of free appointments and length of waiting times for applicants, (b) affordability of paid appointments for applicants and (c) the affordability of the pay-per-minute UKVCAS helpline.
Answered by Caroline Nokes
As part of their bid and delivery programme, Sopra Steria Limited (SSL) undertook market research to identify initial service locations and this included the impact on customer travel time, cost and accessibility.
There are currently six core sites across the UK at which application submission services are offered free of charge and beyond that, SSL offer a range of enhanced services in a further 52 locations. 62% of customers will, on average, have to travel less than 25 miles to visit a core service centre, with 78% travelling less than 50 miles.
UKVCAS offers customers the option to arrange an appointment at any of its core service points, located in Croydon, Cardiff, Birmingham, Manchester, Glasgow and Belfast. The UKVCAS core service points offer appointments up to 35 days in advance. Free appointments are available Monday to Friday between 10:00 and 16:00, any appointments outside these times, and those at enhanced service points, are subject to a charge. The charges for these services were based on the extensive customer research SSL completed as part of their bid. SSL will continue to review prices in light of customer insight and demand.
We are aware that customers are currently experiencing difficulties in securing free appointments and this is resulting in them having to wait longer for an appointment. New appointments are released by SSL on a daily basis and UKVI continue to work with SSL to increase the number of appointments available to its customers through opening new service points and increasing the number of appointments available at its existing service points experiencing high demand.
In relation to your concern around the cost of the UKVCAS support line, this is an added value service which is optional to customers who wish to find out more information about the application service. Customers who do not wish to avail of this chargeable service, may also contact SSL via their website, where they can choose from two options “make an enquiry” or “make a complaint”. Once a customer has booked an appointment, they will also be provided with a local rate 0330 number on their booking confirmation.