Royal Mail: Universal Service Obligation Debate
Full Debate: Read Full DebateDepartment: Department for Business and Trade
Jess Brown-Fuller
Main Page: Jess Brown-Fuller (Liberal Democrat - Chichester)Department Debates - View all Jess Brown-Fuller's debates with the Department for Business and Trade
Royal Mail: Universal Service Obligation
Jess Brown-Fuller Excerpts(1 day, 10 hours ago)
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Blair McDougall
I thank the posties in Croydon for their efforts; they do an extraordinary job. My hon. Friend hits the nail on the head. We sometimes might have lower standards for other delivery operators in the economy, but we expect a certain level of service from Royal Mail. When people are paying more for stamps, or are paying for special delivery, they absolutely should expect to get what they pay for. As I said, I am raising these issues directly with Royal Mail. We are bringing together the workforce and management, and I am meeting Ofcom later today.
Jess Brown-Fuller (Chichester) (LD)
As has been well established today, the blame for failures does not lie with postal workers, who are doing all they can to deliver a service. It lies with a private company that is telling its staff to prioritise parcels, but then pretending that is not its policy. My Chichester constituents have received hospital appointment letters four days after their appointment was due to take place. One constituent in Selsey received their letter for a specialist appointment in London an hour before it was due to take place. What can the Minister do to put pressure on Royal Mail, so that my constituents’ health is not put at risk as a result of its failures?
Blair McDougall
The hon. Lady’s constituents in Chichester deserve better, frankly. That is why it is so important that the Government send a clear message that we expect improvement. It is why I am having conversations with Ofcom. It is also why, when the new ownership took over Royal Mail, we received an undertaking that it would not be able to take value out of the company until it improved. That was done to ensure that there is an incentive for it to do better.