Asked by: Jesse Norman (Conservative - Hereford and South Herefordshire)
Question to the Attorney General:
To ask the Attorney General, what assessment he has made of the effectiveness of the Crown Prosecution Service complaints procedure; and if he will make a statement.
Answered by Robert Buckland
The Crown Prosecution Service (CPS) complaints handling procedures were inspected by Her Majesty’s Crown Prosecution Service Inspectorate in January 2013. Recommendations from that inspection have been implemented, which included incorporating independent oversight. An Independent Assessor of Complaints (IAC) was appointed in May 2013. The IAC’s role includes acting as the guardian of the CPS Feedback and Complaints policy, and assessing the quality of complaints handling. The IAC reports his findings annually to the CPS Board.